Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I am locked out of my self serve account

My password doesent work and i tried to reset it multiple times with no email coming to my account to reset. Fix this please as i have been trying for weeks.

Resolved! Verify and changing PIN

How do I verify and/or change my PIN? Raymondi

refer a friend rewards missing!

Hi thereI have notice in my rewards that i am not being rewarded for friends referral despite my referral still being active. Please suggest who should i talk to about that Regards

I placed my promo code when I created my account but it does not show up on my balance

International Text Agreements

Hi all! Can anyone point me to Telus international texting carrier list agreements? It used to be on their site but can't find it anymore.It seems that for one carrier I sent text it's only working one way (they get my text from PM, but can't respond...

Transferring Existing Public Mobile # to a new Public Mobile Account!!

So my existing number is 647-xxx-xxxx And I just recently registered for a new plan with Public Mobile with the new number of 647-xxx-xxxx. Would like to have my existing number transferred to my new plan! Help

Resolved! Should I remove my sim when going to the US to avoid roaming charges?

I'm going to the US side of Niagara falls for 2 hours. I have a prepaid public Mobile plan. Will there be roaming charges or no if I dont have a US add on?

Resolved! Ontario-only talk add on?

Is there any talk add on for Ontario only? I need less than 200 minutes and don't need it work in the rest of Canada or in the US.

Resolved! Cant activate SIM card

Hello, I've tried setting up an account with Public Mobile. Everything went fine until I tried to pay and I received an Acttivation error. The message says: "Unable to Process TransactionSorry, we are unable to verify your card at this time. Please e...

just changed my plan to ad texting, now I am told that I don't have texting. What is going on?

change of plan (I joined just 5 days ago.. and I think they made the mistake

i just joined 5 das ago. and really wanted the $30. 00 plan but somehow I got the $25.00 plan. HOW DO I CHANGE IT??

New Subscription, usage SMS very wrong

Hi,I signed up for PM yesterday and haven't left the house since then (I've been on wifi since then). IE: 100% of my data usage has been on wifi. Today I received 2 SMS messages within a minute of each other stating that I had used 75 and 95% of my u...

cannot send text messages: "sorry your current plan does not include text messaging"

just signed for public mobile $20 plan but not able to send text messages. Keep getting message that says: "sorry your current plan does not include text messaging". I dont this becaause from i understand all plans included local unlimited text messa...

Koodo to PM

Hello, I was able to to create a port request which disabled my previous service with Koodo post paid but my number hasn’t been pushed onto my new mobile in 24hrs. It said to contact the community for assistance. I believe it may be stuck, and requi...

Why I can't get reward credit?

Dear All, I just transfer from Telus to Pulbic Mobile. It looks like there are no $25 for me and refrals. My husband is my refrals and the old account in Telus was his name because that is the corporate plan. After transfter, the account name is min...

My phone was I believed hacked!

Hello @CS_Agent Yesterday sitting at my cubicleat work, 5:48 pm I noticed my phone turned on and was calling a number then it was answered on its own !! I immediately pressed the End Call. I have never in my years of owning a cell phone has this hap...

Got the SIM card, signed up, doesn't work

Hi, I got my SIM card yesterday and entered it in the sign up page and thought I was all set up. When I put the card in my phone and reboot it, I get ... crickets. No data, can't call anyone, no carrier info in the status bar. Super confused. I tri...

Can I get the Koodo plan $40 8gb if I already have the $40 6gb plan?

I switched from PM to Koodo end of March and got the $40 6GB. Is there anyway I can get the $40 8GB plan instead.?? * Please let me know, thank you.

Credit Card problems

I've been on autopay for quite a while now with my CC, but have run into an issue. My credit card was flagged for potential fraudulent activity by my bank (false alarm, phew, card is active again), but while it was suspended, PM attempted to make a p...

Resolved! Koodo Roaming

Does anyone have any experience with US roaming for Koodo. Is it more expansive than PM add on?

Just moved to Public Mobile - internet not working

Hello Community! I just moved to PM from FM. I have data on my PM account however can't seem to access internet. ERR_Internet_Disconnected. Using an iPhone 7P. Can anyone help please? Thanks,Harshad

SIM Not Working

I have purchase the SIM and the plan today. I am using Samsung Galaxy J1Nxt phone and IMEI is 3564 xxxxxxxxxx. Your system says this phone should support the Public Mobile SIM. However, it is not working. Would you check please what is happening. My...

Resolved! koodo Transfer issue

I've got promo message about transfer callphone number to koodo. But i still want to stay PM.can i use my promo code and phone number to transfer my wife's phone number to koodo?just port her number to koodo. this promo plan is amazing, can i give it...

Resolved! Do iPhones work best on Public Mobile? (can't imagine a PM plan without an iPhone)

I have been reading several posts where people seem to be very frustrated because of having all sort of problems getting their PM accounts to work. A friend refered me and I just activated a new $10 account without a hitch and even receiving a $25 c...

Incomplete port

@CS_Agent I switched from freedom to Public Mobile.my problem was that I can make calls but people can’t call me ( msg says number is invalid) but when I call people it’s the same number( my own number) moderator keep sending msg to me saying reactiv...

Register for this community - not a valid email address

Hi, my friend try to sign up for PM Community but get "not a valid email address"Here with anonymized email, length is same and dots are at same. (I addded a space so it get posted)joedo..e@ gmail. com is not a valid email address Same email worked f...

new walmart activation, no service of any kind

went to walmart and they activated a new sim and ported my number for me but its been 5-6 hours now and my phone still says no service (cellular or data). PM'ed the Mod account specified in the get help but its been 3 hours with no response. Wondered...

No Data

Having the same problem as another user. Today when I turned my phone on this morning I was no longer able to access data. I tried restarting several times, and the problem persist. I checked my account and I can see that I still have plenty of GB ...

Transferred the wrong number to the account

Hello,My wife and I signed up with Public Mobile today. I transferred my number to my account and logged out, we had another tab open with her account and I transferred her number to what I thought was her account.. but it appears that I transferred ...

Transferring from Fido to PM

Hi everyone, I like to share some information if you want to transfer from Fido to PM without losing you mobile number. Here is the easy way to do it!1- Walmart is your best friend going there will get you free sim card (save $10) and $25 credit 2-...

Community

Forum Posts