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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Money taken but account not started?

Hi, i just attempted to switch from Freedom to Public Mobile. I went through the activation process and at the end after I hit activate I got an error saying "Your activation request has failed, please contact public mobile." or something similar. Af...

Resolved! Account activation failed

I tried to activate my sim and it failed on the payment page. I have tried private messaging a mod but has not gotten a response for 24 hours. I'm trying to port from freedom mobile and would like to get the 4GB promotion.Please help.

Resolved! iPhone SE and APN settings

I have my SIM card and purchased a new unlocked iPhone SE to go with it.I am a US resident and spend 3-4 months a year in Newfoundland. I will be leaving for Canada on July 7th, crossing the border on July 8th. So I am trying to get the APN setting...

Resolved! Does the number expires?

Hi there, I've read SIM cards doesn't expire, but I don't see this very clear.. In the case of not using the SIM for a long period of time, i.e a year, and the SIM card is desactivated after the 90 days, is the number safe for all the time until acti...

Promotional plan

I haven't received my additional 6 gig of data I hope I didn't screw it up because I didn't have the plan when I activated my SIM card. Do you need to activate a SIM card with the plan to get the plan?

SelfServe and Community accounts association

It looks like the Public Mobile Self Serve accounts and the Community accounts are somewhat independent entities that at some point are connected. In the activation form, the following is stated: "After you activate, register for the Community using ...

Resolved! Please Help

Hi, I swtiched over from Freedom to PM a couple of days ago and everything works fine. However, when I log into my account and click on current plan there is a catgaory that says "Expired." I am confused as to why that's there?This is how my current ...

Resolved! i need help bad

I changed my daughter plan by accident she is out of province on a trip I need to fix this asap just go back to plan she was on she had money in her account i clicked switched its terrible now cant get a hold of her im literally freaking out how do w...

Resolved! Changing Number, Keep Plan?

I'm currently near the end of my three month plan and I like my choices so far. I was wondering if I were to continue with this plan but change my phone number about 2 months in, would I still be on the same plan? Or would I have to make a new plan f...

porting from fm....

i noticed two days ago that i have a porting issue. i have messaged a couple "mod"'s and sent my personal info to them, but i havn't gotten a responce. (i did get the advice to speak to them from helpfull people on here....thank you.) how can i corre...

No data signal

I recently activitated a SIM card for a 10-day plan with 1GB data and Global Text for my son, who is in northern Quebec now. I checked the PM coverage, the area is covered by PM, however he can send/receive text but can not use data. It seems there i...

Empty Plan without Talk/Text/Data Options

Hi everyone,I recently ported my number over from Freedom Mobile last night for the $40/4GB promotion and selected the following options: 90 day plan, unlimited province-wide talk, unlimited international texting, 6GB of data. After logging into my s...

Need Mod Help! Failed CC Payment, Accounts now suspended!

How do i get in contact with a MOD to reactivate two accounts that were suspended following a failed Credit Card Autopay? Bank says everything is fine on their end and we're now without service and obviously need our phones for work Thanks

SIM card in Halton...

Hi everyone, wondering if anyone in Peel/Halton area have a couple of sims for sale? I need 2, willing to pickup in West Mississauga (401/Mississauga Rd), Milton, Oakville, Burlington or Waterdown.Please let me know!Thanks!

Various Plan Questions

Hi,I'm porting in from Freedom Mobile, but first I was wondering if you could clarify a couple of things for me: 1. This "Competitive Response" promotion is indeed a 4GB/month package and not 2GB/month? In other words, the bonus 6GB (over 90 days) is...

Freedom Mobile Customer plan with Public Mobile

It has been very difficult to transfer the number from Freedom mobile to Public mobile. I was getting an error message. I had to register without transferring the number. Then, I was able to port the number. However, I am not able to text or use data...

Resolved! How long do you keep the freedom promo for?

After signing up to the promo, how long do I get the benefits until my reverts back to normal?

Want to switch but in another country

Hello, I am currently with Wind and I want the new plan to switch to Public Mobile for $38cad/month but I am currently in the USA until the 10th of July and the offer ends on the 30th. Is there any way I can get this offer still?I am unsure as to whe...

cant call or receive call

i just register my new sim card and selected 3 choices and paid by my visa for 3 services but when try to call it is said that talking is not in plan while by mistake i paid twice please help me

[Website bug] Link device compatibility checker script as HTTPS

Similar to the number porting regex, the first page of your activation website loads insecure content that Chrome blocks. The URL in question is: http://mobility.telus.com/devicecompatibilitycheck/?locale=en As the link redirects to HTTPS when you lo...

[Website bug] Host the number checking regex on the HTTPS portion of the site

Hi Public Mobile Web Dev Team, I ported over from Freedom Mobile and I encounted a very vexing issue with the number porting section of your activation process. It would appear that the regex used to check that a number has been entered correctly is...

I have money in my balance but my service is still suspended

I added 60$ payment voucher thru *611 on my phone but the system doesn't recognize that the balance on my account is supposed to activate my service again please help mr

Resolved! Phone activated with wrong plan

Hi all,I activated my phone about 30 minutes ago, however it is showing the wrong plan on my account and I am unable to make calls or text. Please advise the steps to fix.

New FM to PM promo questions...

Hi everyone, I have a few question I need to find answers before I make the switch (potentially).I currently have 2 lines with FM that I would like to port and take advantage of the promo. Is it possible to port 2 lines? They are both on the same acc...

Wrong Plan Applied

Hello, I originally chose a plan without data, payed for it with my credit card, and when the payment went through, I was still owing $24. After paying the $24, my account said that I have a plan with data which I did NOT choose. This explains the ex...

Patience is Virtue

Hope everything is going well with you guys, I just want to make a note telling you guys how much I can't stop stressing being patient. Just now my Iphone suddenly half-worked, and got data (LTE) and let me say it is very fast even though I only get ...

Re: Mobile App for Community Forum

I want to install a mobile recorder for spy and monitoring mobilerecorder24.com/ my wife, is it possible?

Resolved! Unable to Port Koodo Phone Number

I was wondering if I could get a status update about a phone port that was going on, I can provide the account information, but keep getting "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional ass...

Reset password help

Reset email never arrives. Can mod PM me please?

Resolved! about the freedom promo

I just port my number last month from freedom, there is no promotion going at that time, so i only get 2g data, is there any chance to upgrade to 4g date?