Can't make payment SOLVED

[8600]

My account is suspended and it wont re-activate  even though I have a balance of $25.  I have even tried to change my plan and again it will not work. I have cut and pasted the message I get -- hat am I to do?

• Current Balance: $25.00
• Amount Due: $0.00

Sorry! We weren't able to process your request. Please try again later.

An error occured and we were unable to change your plan.

The problem was that the "lost/stolen" option was active - as soon as I disabled it all is well -

[8600]

Solved!

The problem was that the "lost/stolen" option was active - as soon as I disabled it all is well -

[hycm53]

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@8600 wrote:

My account is suspended and it wont re-activate  even though I have a balance of $25.  I have even tried to change my plan and again it will not work. I have cut and pasted the message I get -- hat am I to do?

• Current Balance: $25.00
• Amount Due: $0.00

Sorry! We weren't able to process your request. Please try again later.

An error occured and we were unable to change your plan.

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Is you phone working? If it is then don't worry about account is suspended. This situation sometimes happened in renewed date.

[RossN]

@8600  so you tried to make a payment on your account?at the top of the page"make a payment" ?

[8600]

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@RossN wrote:

@8600  hi try *611 on your phone to make a payment

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 Yes I have even tried this but it will not work. 

[RossN]

@8600  hi try *611 on your phone to make a payment