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Since everyone thinks 611 is the be-all and end all... answer this then...? When I need to change the CC on my account but it won't let me do that through 611, only online through self serve...self serve is down... 611 vouchers? still need access to ...

This is the second time my account has gone down for no sensical reason and as per usual this is very urgent as I require my phone for work. PLEASE help!  I try two different credit cards, both with balance and both not expired etc..., your site tell...