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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51668 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60030 Views
  • 186 replies
  • 30 Bravos

Resolved! Possible to transfer an American number?

Hello,I am wondering if it is possible to switch a phone from an American plan to Public Mobile and keep the same phone number?

laurestine by Great Neighbour / Super Voisin
  • 1433 Views
  • 4 replies
  • 0 Bravos

Resolved! Access app

When attempting to open a MS Access file (.mdb) in the Access app on my Samsung Galaxy Tab A, I receive the following error message: Sorry. An error occured. It allows me to open other .mdb files. Why does the app give me this pop up every time? Any ...

SlaterP by Great Neighbour / Super Voisin
  • 1321 Views
  • 3 replies
  • 0 Bravos

Resolved! Add-ons Question

My plan is the province (Ontario) unlimited talk and global wide unlimited text, and I am going to West coast and want to purchase an Add-ons for talk (calls in/out) while in Vancouver, is the 'In Canada Long Distance' add-ons (200 mins $8) that I sh...

tqlam by Great Citizen / Super Citoyen
  • 1917 Views
  • 7 replies
  • 0 Bravos

Resolved! Asking not to post personal details

I don't understand the insistence of asking people to not post personal details. I'm fine with advising not to for all the right reasons. But if people want to expose their personal details like they do everywhere else on the internet then why do the...

Anonymous by Not applicable
  • 3919 Views
  • 26 replies
  • 5 Bravos

Starting my renewal early

Hi, Good old instagram used all of my data in the background so I now have no data. My renewal date for my account is June 27th. I have tried to set up the same plan again selected the option to do it from now, but the money still seems to be availab...

garysully1986 by Great Neighbour / Super Voisin
  • 2258 Views
  • 6 replies
  • 0 Bravos

no talk included??

Just got the phone hooked up with Public.  I got the $40 canada wide talk, international text & pictures, and 4 gb of data.  Had a call went straight to mail box. Called him said my plan did not include talk.  why would i get a plan with no talk.  Tr...

Gord110 by Good Citizen / Bon Citoyen
  • 2705 Views
  • 19 replies
  • 0 Bravos

New customer expired plan

Hi there, I recently arrived in Canada and decided to go with a Public Mobile. I got a sim card and a $40/4GB plan at Walmart, where the clerk at a mobile stand took my information and activated the sim card for me. I purchased a $43 voucher as well....

sunnabjork86 by Great Neighbour / Super Voisin
  • 1205 Views
  • 5 replies
  • 1 Bravos

Android Oreo rollout

Hey all!  Just wondering if anyone has an actual concrete date for the Oreo update to rollout to phones like the Samsung Galaxy A5 2017 and such? I know that Koodo started to do some rollouts to the S6 as of this morning.  Thanks for any insight!! 

Clefort88 by Model Citizen / Citoyen Modèle
  • 1775 Views
  • 5 replies
  • 0 Bravos

Plans Improvement Suggestions

Firstly, bravos to the great plans offered by Public Mobile.  They stand out from the ones from other carriers in the market; for example, unlimited talk & text costs at least $40 a month with all other carriers, while Public Mobile offers this at $2...

wleung by Great Citizen / Super Citoyen
  • 1588 Views
  • 9 replies
  • 1 Bravos

Android Messages for Web

One of my many gripes against texting is not having a web access via computer.  Apps like skype and whatsapp have had a web capability for some time now.  Finally, android messaging has gotten with the program and added web messaging capability.  Tho...

Resolved! Telephone repeatly call number 9025804001 by itself

I justed activated Public Mobile Plan: "$10 / 30 days / 50 minutes / 50 texts" in a Walmart store a few days ago. I check "my usage" on Public Mobile web site and found that my phone is calling a number 9025804001 by itself repeatedly, also it showed...

SonPham by Good Citizen / Bon Citoyen
  • 21723 Views
  • 40 replies
  • 3 Bravos

Resolved! Create Account failed

I did the Walmart activation, and got the phone going.  I went to try to set up an account, but got to the second page and my ancient computer crapped out on me.  No problem, went back to finish up (or start over, really), but now I'm unable to creat...

ChrisP by Great Neighbour / Super Voisin
  • 1398 Views
  • 2 replies
  • 0 Bravos

PM simcard in Calgary

Hi,Can someone tell me where to get a PM simcard in Calgary?

sethtayfun by Great Neighbour / Super Voisin
  • 2732 Views
  • 9 replies
  • 0 Bravos

Change of plan

I just signed up yesterday and I think I picked the wrong plan. I signed up with the $25 talk and text plan which only gives province wide calls. I need a Canada wide talk plan and should have signed up for the $30 plan. I tried making the switch on ...

Gloriaakpo by Great Neighbour / Super Voisin
  • 1085 Views
  • 4 replies
  • 0 Bravos

Unable to find my IMEI Number. What can I do?

Hi,I live in Toronto and have a mobile phone from australia which I want to use on the public mobile network. I tipped in the IMEI to check if my phone is cabable. The system can not find that IMEI Number. Does that mean that my phone will not be abl...

123Tom123 by Great Neighbour / Super Voisin
  • 1113 Views
  • 4 replies
  • 0 Bravos

need a friend to refer me

new to publuc mobile. ..need a friend referral to get my ten dollar  NEW acct setup...taking  numbers tonite or tommorrow  WILL be hooking it up urgent replies accommodated 

sheeky by Great Neighbour / Super Voisin
  • 1409 Views
  • 6 replies
  • 1 Bravos

APN

Am having trouble inputting the APN code onto my new phone. Inserted new SIM card. Old plan is gone but public mobile plan won’t open up on new phone.  Don’t know what to try.

Mpalumbohabs by Great Neighbour / Super Voisin
  • 516 Views
  • 1 replies
  • 0 Bravos

Resolved! Phone plan for visitors

Please let me know whether or not I go to Walmart, purchase a PM sim card and activate it to get a new number, without using a physical phone. The PM sim card will be for my visitors coming to Canada in about one week. I am sure their current phone W...

pckku by Great Citizen / Super Citoyen
  • 3518 Views
  • 13 replies
  • 1 Bravos

Resolved! Cannot port/change number

Hi, I'm currently experiencing an issue with incoming calls on my phone. I read some of the other posts regarding phone number switching and that it may take a bit for them to properly forward the number from the old service provider, but it looks li...

jCobalt by Good Citizen / Bon Citoyen
  • 1945 Views
  • 5 replies
  • 0 Bravos

Automatic top up

Hi for some reason my automatic top up is $19 . My husband has the same plan and his automatic top up is $33 ??? And secondly my husband does not get  $2 discount for auto pay ! 

Natnat63 by Great Neighbour / Super Voisin
  • 2032 Views
  • 9 replies
  • 0 Bravos

Challenge with ex-Koodo handsets?

A friend has an old Koodo handset. It's a Samsung Galaxy SIIx to be precise, and it's gorgeous though dated. It was a $600 flagship when Telus introduced it in 2011 (I went with Telus for that price when it came out, my friend got hers a year later)....

ottawa by Model Citizen / Citoyen Modèle
  • 1193 Views
  • 8 replies
  • 0 Bravos

accidently ported the wrong number

Hey There, I am a vendor inside of a walmart and I accidently ported the wrong number into a Public Mobile account. I am able to port the number back into right user but then that would cancel the account with public mobile. Is there a way to put a h...

Camhaight28 by Great Neighbour / Super Voisin
  • 1363 Views
  • 5 replies
  • 0 Bravos

Resolved! Feel cheated due to new $40 4.5GB promo

Hi, I just changed my plan mid-cycle two days ago to the previous $40 promo that included only 4GB data, only to find out today that there is an extra 0.5GB being offered with the new promo.Feelin' cheated and would like to be moved over to this new ...

myemail2 by Great Neighbour / Super Voisin
  • 3572 Views
  • 23 replies
  • 1 Bravos

Resolved! Just bought a PM SIM for the $10 plan, not working on RCA RLTP5567

Hello MODS and fellow members  .. I'm new here, and need your help please .. Just got the $10 plan from Walmart in Etobicoke, yesterday afternoon  .. SIM was activated right there, and I put my credit card for auto payment .. I have an unlocked RCA R...

mogli by Good Citizen / Bon Citoyen
  • 3549 Views
  • 29 replies
  • 0 Bravos

is there a problem with self-serve?

Attempting to future date my plan with the newer 4.5 GB for $40 plan, and the change my plan screen keeps coming up blank... Anyone else experiencing issues?  

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daredogg by Mayor / Maire
  • 1399 Views
  • 8 replies
  • 0 Bravos
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