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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42953 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53328 Views
  • 182 replies
  • 30 Bravos

Resolved! Purchased an Add-On but it won't register!

Hello! I bought an add-on but for some reason it won't recognize it! I've been charged, but my self-serve doesn't seem to know that I bought it at all, and won't recognize it. I've been offered no receipt of purchase, and I can't seem to initialize m...

zachary by Great Neighbour / Super Voisin
  • 1706 Views
  • 7 replies
  • 0 Bravos

issues porting out

i tried to port my PM number to bell on sunday and the port has not gone through as of yet. Bell has told me that the number is inactive and thet are not able to activate it as it is not there number. When they had tried to port the number over it ca...

Smattina93 by Great Neighbour / Super Voisin
  • 1298 Views
  • 6 replies
  • 0 Bravos

Resolved! $35 1G Plan Question

Hi, when I tried to purchase $35 1G plan, I found the actual price is $37 instead of $35. Will I pay $37 for this plan? What is the $2 autopay reward activated? I am using fido regular plan, how should I switch to public mobile and keep my fido phone...

penny1 by Good Citizen / Bon Citoyen
  • 1280 Views
  • 3 replies
  • 0 Bravos

Charged twice?

Just payed for my plan a day ago in full. I decided to take advantage of a promo and upgraded my account and was charged. Will I be refunded for one of these payments?

jjames46 by Great Neighbour / Super Voisin
  • 802 Views
  • 2 replies
  • 0 Bravos

Firefox and 'specific payment amount' problem

I had this problem tonight adding time to my mother-in-laws account.  She's not technically savy and yet she does like using PublicMobile (mostly cause I set her up on it for the bonus... ) Now, she comes to me with odd amounts occassionally, never w...

PublicMobile-Firefox_payment_Problem.jpg
thomask by Great Citizen / Super Citoyen
  • 732 Views
  • 3 replies
  • 0 Bravos

Resolved! combining US roaming add on data plans...

Hi, when purchasing a 10 day us roaming package that includes data will PM combine two plans together to get the total amount of data? for example, I want to get the US roaming 1gb data plan and the us roaming tak and text 250mb plan....if I purchase...

Jamesa99 by Great Neighbour / Super Voisin
  • 1593 Views
  • 5 replies
  • 0 Bravos

Resolved! Tethering a desktop computer?

I have a home desktop Dell xps9100 computer. I use a Bell stick for high speed internet as it is not available in any other reliable form at my rural location and costs me a small fortune. My question is: I didn't order a wireless card when I bought ...

Garry by Model Citizen / Citoyen Modèle
  • 3294 Views
  • 5 replies
  • 0 Bravos

Can't reset password

Prior before being locked out, I went through the Forgot Password and entered all the details (email & security question). Once completed, it says an email will be sent to me, however, I have not received any emails.  

Resolved! Help! Porting issue!!

So I switched service providers almost a week ago and I tried to keep my old number but I still cannot receive calls! I can text, make calls and I have data. But when someone tries to call me it goes straight to voicemail. I also lost my old sim card...

cree_sanderson by Great Neighbour / Super Voisin
  • 3667 Views
  • 11 replies
  • 0 Bravos

Freedom Mobile vs Public Mobile in 2017/2018?

I'm currently with Freedom Mobile, however, my term ended almost a year ago, and I'm looking for other options. Unless another "crazy" deal comes along, like the 10 GB for $60 that Koodo, Bell, etc. were offering a few days ago, I'm looking to either...

patrick_ by Great Neighbour / Super Voisin
  • 24734 Views
  • 20 replies
  • 1 Bravos

I am hoping to delete my account.

I am no longer a user with Public Mobile, and I wish to delete my account. However, I cannot find this option anywhere. Is this possible? Thanks,Kevin

kevinr7 by Great Neighbour / Super Voisin
  • 1947 Views
  • 5 replies
  • 1 Bravos

Add ons

We did add ons but by mistake instead ofUS roaming we selected long distance . how do we get back the amount.

Amirtha by Great Neighbour / Super Voisin
  • 618 Views
  • 2 replies
  • 0 Bravos

Double Billed.. HELP!!

Hi,             It seems that i was double billed for 2 months in a row for Aug and Sep. I just noticed because I saw that my available balance is being used eventhough I have a AutoPay set up on my CC. Please HELP

ninezero by Good Citizen / Bon Citoyen
  • 1678 Views
  • 6 replies
  • 0 Bravos

Phone suspended - need to port over phone number

i switched to koodo today as i don't want my number to be suspended every month or when my autopay does not work, however when i joined public i did not have an email account, and therefore never registered my account - now trying too i can't because...

ralphmessom by Great Neighbour / Super Voisin
  • 1507 Views
  • 2 replies
  • 0 Bravos

New plan No data

I was switched to my new plan today.  I have no internet.  This will resolved soon.  my # 289988xxxx'

Gordohb64 by Great Neighbour / Super Voisin
  • 2285 Views
  • 12 replies
  • 0 Bravos

Plan for life?

I have been a rogers customer ever since celluar was created. They have offered me the same rate since I first signed up. If I sign up with PM do you guarantee that I will have the plan for life or will the price just only be valid when you the plan ...

apper_on by Good Citizen / Bon Citoyen
  • 1218 Views
  • 5 replies
  • 0 Bravos

Canada and U.S. Long Distance6 $8 for 200 mins

Can I get a rundown on what I can and cannot do with this Addon. If I add this Addon to my plan. How does this work. (Province Ontario wide plan) Can I call Canada from the states. Can I make calls from Canada to states. Can I receive calls when I'm ...

Nothing works!!!

Hi Community, Maybe someone can help me out, I have successfully Port my number, previous service is cancelled. I can make out going calls but that's it. No data, no text, when someone tries to call me, it says, the number can not receive incoming ca...

IM by Good Citizen / Bon Citoyen
  • 1622 Views
  • 6 replies
  • 1 Bravos

I’m trying to reactivate my plan.

I’m trying to reactivate my account but I only want texting now.  I put in $20 into my account to do this,  but it’s asking for another $88 to reactive to the old renewal that had 3GB of data on the 90 day.  I only want 30 days now.  Does it take awh...

peterd2262 by Great Neighbour / Super Voisin
  • 686 Views
  • 2 replies
  • 0 Bravos

Resolved! Maximum time to reactivate plan

If I am going out of country and  I have a renewal date coming up soon and if I don't renew then what's the maximum time I have to renew without losing my plan or number. 

Nsk143 by Town Hero / Héro de la Ville
  • 2373 Views
  • 4 replies
  • 1 Bravos

BONUS DATA PLAN

Hello I have recently sign up with public mobile, I select this plan below, but when i signed in to my account the option is not there. Please help BONUS DATA!Here is what you get: $50/30 days* for 6GB data (4GB + 2GB Bonus) at 3G speed130-day plan o...

Mandy7 by Good Citizen / Bon Citoyen
  • 2352 Views
  • 11 replies
  • 0 Bravos

puk code

i have lenovo s660it is unlocked never associated with any carrier companyasking me for puk code 

atul007 by Great Neighbour / Super Voisin
  • 1695 Views
  • 7 replies
  • 0 Bravos

MMS Not Working

I cannot open MMS messages that I received. I have tried adding the following APN to the phone and restarted the phone but they still don't work. I'm showing a 'sp.telus.com' APN, and a 'isp.telus.com' I added sp.mb.com as a MMS with PAP authenticati...

Charles2 by Great Neighbour / Super Voisin
  • 943 Views
  • 2 replies
  • 0 Bravos

PUK Code

Hi. My sim card was blocked and i require a PUK number. I searched up everywhere and all i got was i need to @CS_Agent and ask for a PUK. So im asking @CS_Agent can i have a PUK code please?

eihab66 by Great Neighbour / Super Voisin
  • 955 Views
  • 4 replies
  • 0 Bravos

Payment refund?

I am in the auto payment now and pay once every 3 months.  If I can cancel the service in middle of the payment period, do I get refund for the remaining unused air time or monthly service charge?

nice1234guy by Good Citizen / Bon Citoyen
  • 1796 Views
  • 9 replies
  • 0 Bravos

Check out the review i gave at sitejabber

just did a review at my fav online review site called sitejabbercheck it out!https://www.sitejabber.com/reviews/publicmobile.ca#1hopefully i'll get a few people refering! 

Gwaiiguy by Great Citizen / Super Citoyen
  • 1731 Views
  • 6 replies
  • 2 Bravos
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