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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot access self serve page

Hi community, I registered my public mobile SIM, ported my number from Fido, registered my plan and made my first payment successfully on December 25th. Unfortunately after this was all done, I got booted out of the self serve page and since that mom...

Unable to receive out of province phone calls & texts?

Hi there, I cannot get phone calls or texts from out of province. When phoning my number, they hear some clicks and it hangs up. Texts are X'd out and don't get delivered.Within province, other Ontario numbers can phone me and text me back and forth ...

mon numéro de compte

Bonjour j'aimerais avoir mon numéro de compte s'il vous plait, car je dois payer ma recharge et mon vendeur me le demande.Merci de votree compréhension.

Successful U.S. Roaming experiences

We live in the Toronto area in Ontario. On December 16th, I headed to Buffalo with my wife and daughter. I took some extra phones and lots of roaming options to try things out. [IMPORTANT: My family ordered Public Mobile U.S. Roaming on our 4 differe...

Resolved! OnePlus One Connectivity Issue

Hello, My OnePlus One phone would repeatedly disconnect from network and immediately connect back throughout the day. It isn't really an issue except for when it happens during a call (call doesn't drop but definitely a huge loss in quality). Anyone ...

Over 8GB disappeared

I've been checking my usage regularly, and was well below my 12GB limit. Then all of a sudden I got a warning I was 75% then shortly after 95%. I checked my account online and it shows 8400MB used on the 23rd, but I have no idea how or why that happe...

Speed Test Results Everyone?

Hello everyone, I was wondering if everyone can share their speed test results for their area. It would be nice if you can please include name of your city, area within the city and time of the test. A screen shot of the test would be nice. Please ...

Account locked

Hi, I've tried to log into my account to pay my upcoming bill, but forgot my password. Everytime I tried to reset my password, the email took SOOOOO long to come that the link expired. I've tried PM mods earlier this afternoon, but no response. Pleas...

Activating my Sim From Promo

Can I still activate the sim that I ordered in November (during the promo period) and get the 12gb $120 promo?

Flawless Victory

I just finished transferring my service and porting my old number over without a hitch! Thanks PM, I'm happy to be aboard!

No Service because of Wifi?

Hi, I posted here about 2 months ago with this problem, then PM'd a mod and still haven't gotten a response a month later.I have a OnePlus One. Most times when I go on Wifi, I lose service fully. The 'airplane mode' trick doesn't work (nor should tha...

PUK Code

Hello all, I recently got a new phone and was attempting to setup my SIM lock settings. I accidentaly locked the phone and require a PUK code to unlock my SIM. I've already messaged mods @Mary_M and @Shazia_K for help and sent in an e-mail request...

Re: Mobile Data Not Working .. APN seems to look right

So changing the APN settings allowed me to send and receive pictures. Thanks! My issue now is that when I look at a sent picture, I'm not able to use the back button to get out of the picture. I have to close the messaging app altogether to get bac...

Resolved! Referral Credit

Hey, I've been trying to get a credit on my account for a refferal and for the first cycle it was put on manually but disapeared once the cycle renewed. It been almost two months since my cycle renewal and no luck yet. Ive got a ticket number but it...

Nothing but trouble, what's going on?

So, at first, I got an error during sign up. I emailed support, apparently it was a glitch, and was all fixed. Great. Then, my number hasn't been ported yet. I signed up on Thursday night! I gave it some time because it was the holidays, but what's...

Resolved! Mobile data not working

I put my public mobile sim card into a ASUS zenphone 3 laser and the calling function works fine, but I have no access to the mobile internet function.

Boxing day deal

I am new and wonder if you any deal for boxing day such as 90 days plan?

Refer-a-Friend Rewards Not Applied

I have 5 friends that I have referred but only 1 of them is counting toward my rewards. All 5 numbers are now showing up associated with my account (they weren't about a month ago even though all 5 had signed up months prior). I've read about others ...

Resolved! Porting issue - Cannot receive calls and text - Also cannot send text

I need some help. Today I ported my number. It seems number has been ported but I have problems. I can make phone calls but I cannot receive any calls and text messages. Also I cannot send any text messages. Anyone knows whats wrong and what to do...

Plan features?

Hi there, I'm considering switching over to Public Mobile and it can't find this information documented anywhere. I did find something via Google at one point and can't find it anymore, but this information really should be documented up front on th...

Question about unlimited provincial talk

I currently have the 40$ 4GB plan that mentions I have "unlimited provincial talk" in this plan.I just wanted to know- would I be able recieve incoming calls from other provinces in Canada or other countries without any extra charge?

Wondering PM could bring 6GB Data Plan Promo

As title say

Resolved! Account password

Hello, I have been locked out of my account and anytime I go "forgot my password" the link takes hours to show up in my email and then is expired. Now I get an error saying locked out of account contact pm. When I went to send an email it said email ...

Who do I talk to about getting over-rewarded

Hey, so I have an issue where PM thinks I referred way more people than I actually did. I only refered 2 people but when I logged on today, I noticed, they're gonna take $15 (enough discount for 5 people) off my bill in February. Now obviously, I hav...

Change of plan after expiry

Hi everyone My 120 day plan expired yesterday so my account is currently suspended. I wanted to buy a new 30 day plan, selected the calls, texts and data I wanted and added the amount of funds necessary. When I clicked to change the plan it said 'sta...

Will there be any problems switching my phone to google pixel?

Hi everyone, I am planning to switch my phone to google Pixel. Does anyone know if the phone comes unlocked (I am planning to buy it off kijiji and they bought it off rogers). I heard that it comes unlocked but I heard other things too. Also will th...

Improve LTE reception

Switched from Rogers to PM 2 months ago and the service has been good. HOwever, when I am at home I have very low reception when on LTE (typically 1 out of 5 bars) and constantly lose reception during calls. Never happened with Rogers, even when in...

Can't change my number?

Hey, I just signed up to public mobile, I signed up with a new number, but that number is getting weird calls lol anyways I just wanted to get a brand new number, I trided to change it myself but it said it failed, I am attaching a link to a screen s...

Resolved! Issue with renewal

Hi, I have been with PM for a while. There haven't been issues with autopay in the past but my new cycle was supposed to start today. Part way through the day, I realized that my account was suspended so my services were not working. I checked my acc...

Resolved! Using mobile phone as hot spot

Does anyone know how to properly configure one's phone to be a hot spot?I activated the wi-fi mobile access feature on my Motorola G phone. When I tried connecting to it using my laptop, it said I had a limited connection with no internet.Many thanks...

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