Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi!I am trying to change my plan from the 30 day $55 Canada Wide/Global Text/2GB plan to Provincial/Global Text for $37 from renewal tomorrow. My Autopay is due tomorrow at 2am ET. I went into my account and the option for 10/30/90 days is available ...
This is very frustrating.... i ported my number over on tuesday a message said i have ported successfully and i still have no service whatssoever...... no txt, call or data.... Its been over 36 hours... I sent an email and i still havent heard back.....
I just signed up for a 90 day plan with unlimited provincial talk, unlimited international texts and 6GB of data and paid for everything ($135.60) and now my account says I'm on the $10 for 30 days plan. Not having a good first impression of Public M...
ported from freedom to PM yesterday morning. still showing emergency call only.private nessage sent to MOD. No response.Any idea how long i need to wait?
There has been quite a bit said about PM customer service, but that is not what this post is really about. I have both a PM and Freedom account for my two lines. Yesterday, I called up Freedom to see what can be done for a long time (7+ years) custom...
I have a PM plan and a President Choice pay as you go plan, I would like to port my president choice number to my PM account (I don't mind loosing the current number) but would like to stay on the same PM plan as I have now, is this possible?
I tried to reply to a post twice today and within like 10min it vanishes without a trace?
HelloI am on the 12 gb 90 day promotional plan. I had it for the last 3 months and today it was the date to renew. I went to my account and topped it up with 120 dollars. but the amount due said 0 dollars. I waited until it became the 29th which is w...
Hello mods,My internet stopped working for about 24hr. So far everything has been amazing, but this just happened.I already private message Shazia_K, but I'm posting here just the same.This message is for mods so please, all the helpers, do not reply...
Hi All!, ...I forgot to add my referall,i would really appretiate if you can update this for me. p.s. still waiting for bonus 6gb, but 72h is still clicking out
My friend want to activate new line, He does not have credit card, He has debit visa card.Does debit visa card work to activate new line?
So I switched from freedom. Chose everything for the promo plan, everything came down to 120$.Talk and text work fine, but I get no data. At first I thought it was wondering setting, but everything is good. So I check my account and it doesn't show d...
Hello, can someone tell me why does it say "Expired" in the plan details on my account? here is a picture of it https://m.imgur.com/jm28E2S thanks
HiI will be travelling to Canada too for a month and I would like to have data while staying there in order to stay in contact with my family and my canadian friends. What I would like to know is: when the 30 days are over, does the p...
My friend who switch fm to pm took 1 hour all together including porting and everything. I think as much information you can provides wheb porting do help the process he addAccount numberPin codeEven device imei Match exact names on account and he ju...
Purchased 1GB data add on, but still have no data.
For those new PM customers who signed up but were given the wrong plan you can add a funds usually 10$ to bring you available balance to 120 and then to an immideate plan change to the correct plan.Service should start immideatly.Please see this thre...
My signal keeps cutting in and out.. I want to make sure it isn't my service provider before I assume its my phone
I've been messaging numerous amount of moderatorspace all day with NOT 1 REPLY I'M ABSOLUTELY PISSED!!! I'm on a trip an can not use my phone an call my child I NEED HELP ASAP
About 23 hours ago I messaged the Mods about a system error during my transfer and porting over of my number from Freedom.Because of the error I cannot log into my Self Serve account and the data, talk and text functions on my PM sim card are spotty ...
Noticed that starting April on my transactions that the price went up from $19 to $22. Has anyone else expirienced this?
Hello, I have been trying to activate my new pm sim and port from freedom. But while activating, when entering the alternate phone number, it says "Alternate Phone Number Regex Help". I looked up for solutions in the community page and tried differen...
attempted to make a long distance phone call, but was unable to.I tried to log in to make certain I still have long distance minutes available, but am locked out of my account. Notification said to contact moderator for assistance.
I just switched over from Freedom Mobile (FM) to Public Mobile (PM) on Monday and the process went well. On Tuesday, I switched over my wife's FM account to PM and used my number as a referral. Seems like it worked because I got the following text me...
my phone has been topped up an I have a plan on it but it's not working even though it shows that the money was applied my calls an texts aren't working
Hi there. For the past few days, I've been locked out of my account becuase I forgot my password. I tried resetting it, but the system asks me a security question I seem to have forgotten the answer to. So I can't get the email to reset my password. ...
Hey Guys, I have a Note 3 running Android 5.0. I am suppose to be getting 4G/LTE but i only get 3G (3.5G). I have the right APN settings. Please help as I am going to be out of the country in a few hours. Thanks
Yesterday, I had ported my mobile number from Fido to Public mobile but still my Public mobile Sim is not working and sim is not able to get a call.I also surprised my Fido SIM is still working even after porting on Public mobile.I also could not log...
Hi Community, I ported my number this morning, Data was working, but when making a call it dropped immediatley, and texts wearn't sending or recieving.Half an hour later data stopped working too. The phone is connected to PM- occasionally LTE(or 4G...
@CS_Agentplease help...I activated a new account for my nephew because he's under 18 using his name and my credit card (I believe that's the suspicious action...). Now both of our phone services got suspended...We already submitted the fraud form on...
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