[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! uncompatible sim card
Hiwhat should I do?my SIM card is not compatible with my new (second hand) iPhone SEmy present phone is a Motorola 8gb, I seem to have the smallest SIM available in hand
I’m frustrated about my Payment
So I changed my payment autopay from my bank card to my MasterCard. And I had 17.00 in credits. They charged me for my 40.00 phone plan. 43$ to my MasterCard. 24 to my bank card and the 17$ credit is gone. But didn’t go anywhere towards the account...
Resolved! Suspended accounts and improper charges
Hello, I have added my parents to public mobile a few months ago and their plans had been recently suspended due to insuffienient funds even though I had set up auto payment for them. Issues I'm facing on both my parents' accounts:unable to see their...
New Public Mobile customer start up help
Hello all. I would appreciate any input please. I just signed up and activated my phone.The service is now running and I can make phone calls no problem. But text messages come in and dissapear when I go to look at them and when I go to send text ...
Need help porting in from Freedom
Hello, I just ported my number from Freedom. The sim card is in my phone and I see the PM network, but I got a text saying I need to provide correct ESN/MEID numbers. I dont know these numbers, as I pay Freedom pay as you go and don't have any bills ...
US roaming talk text add on
HiI just purchased US roaming talk text add-on and US roaming 500mb data add on.The transaction went through.The roaming data add-on is correctly shown in the my data and add-ons secion of the self-serve overview page. However the talk text add-on is...
A comparison between lowend flanker brands
I made a table illustrating the differences between the different network.. (I tried to make a text version but Public / Lithium rejected it). Any thing that is missing.. just comment and I will update this. The commonality is they are all prepaid se...
Resolved! Bought 2 SIM cards (bought 1 May 31, then deal came June 1) now having activation problems
Hi,As mentioned above, I am a new cutomer and purchased my first SIM card online May 31. The next day they had the 1 days sale for 5GB, so it was worth it for me to buy a second one with the intention to activate that one. I bought both using the s...
Help
Has anyine else been double charged since being with this company ?? Have i twice for the last 2 months
phone cards
where can i buy public mobile phone top up cards?
Plan expired but I have available funds
Hi all,My plan expired 1 day before I made the monthly payment. Now it looks that it's impossible to reactivate it...the available funds are there, but I don't know what to do to reactivate the plan! Can someone help me out here??
Invoice
where can i download my invoice?
Network connection problem
My phone won't connect to the public mobile network, when I try to send a message it shows error code 38
Remove plan?
Is there a way to remove your current plan from your account? Im running into the “you don’t have a long distance plan” while calling local calls. A MOD fixed this for me a couple months ago when I added this plan and it did the same thing. They sai...
Resolved! No Service Today
I have no service today. I'm on autopay and the next payment is due in nine days. I have tried my sim in my other phone, that didn't help. I have tried suspending and resuming my service, that didn't help either. I sent a message to moderators 7 hour...
Suspended Service Despite Visa Showing Monthly Auto Pay Funds Taken Out By Public Mobile
Both myself and my wife transferred to Public Mobile about a month ago without any issues.Both our accounts are on Autopay through my visa. My account renewed on the 3rd of June with no issues. My wife's account was to have renewed on 6th of June, w...
Some texts not received with new Nokia 7.1 Android 9.0
Upon transferring my SIM card to new phone, it connects to P.M. fine and calls all fine. I receive SMS texts from family with iPhone, not sure about Android. Most critically I don't receive any texts from online "text tester" or 2-factor authenticati...
Activation Problem
Hi We purchased a plan about 5 days ago now and my phone hasn't worked yet. The store will not help us at all. If I try to make a call we get a message saying that we don't have a plan but we did get one. Thanks
Can I add a data add-on to a no data plan?
Hi there. I understand you cannot add a talk/text add-on to a data only plan as you need to have a plan with voice to use talk/text. But what about the other way? Can we add a data add-on to a no data (talk/text only) plan? Sorry maybe this is an ...
how to obtain archived payment history or invoices?
Hi, I signed up for two phone lines since November 2016 and needed invoices or at least payment history since account opening for legal purposes. I can only locate payment history for the past 6 months online. How can I get the historical records?
Resolved! No phone or text service today
I have $15. plan and for most of the day today, I got a message that Public Mobile is not available. Can't call or text. Anything I should be doing--I've tried all the ususal stuff (checked airplane mode, checked carriers, etc). Even turned th phon...
Resolved! IP Relay
Does Public Mobile offer an IP Relay? In my understanding they are now supposed to, unless I'm missing something? How do I get access to this? https://crtc.gc.ca/eng/phone/acces/mrsrt.htm "IP relay service is offered to all home phone subscribers in ...
can't complete port of number / no link
hi, trying to port a number from pc mobility. i got to a step where i am sent a text that gives a link to publicmolibe.ca and asks me to click Contact us and complete the form. There is no contact us and no sim and activation online form.
Add ons
My account is not working
on vacation for 3 weeks - pause account
I am currently on "$40 per 30 Days" plan, I am going abroad for 3 weeks. Can I somehow pause the account to save on fees for services that I won't be using while absent?
Plan
Data has not been reset and today should be my top up date
Resolved! $15 Plan?
Does the $15 plan with a bonus 250 Mb if you sign up for autopay, also still include the $2 a month reduction when you sign up for autopay? i.e. do you get both a 250 Mb data plan and the $2 reduction?
Should a person make a ticket PRE-problem?
renewal issues for what will be 3 months in a row now. 2 months ago: plan ended 3 days early.1 month ago: plan renewed but data did not. Mod added it 3 days later.Tomorrow: can tell already that same issue is going to happen since under "data" there ...
New Customer Promo (Coming from Virgin)
Hi all!My contract and device subsidy is finally up and I am looking to change carriers. While shopping around, I found that PM has some pretty good plans, but I also heard that there might be new customer promos, especially for people porting over f...
Re: ONE DAY SALE! Buy a SIM online today & get a bonus 5 GB of data when you activate by June 16
Hi there, My wife and I ordered the Sim Cards online and activated our Sim Cards online. Our phones are both working. My 5 GB add on bonus shows in my account yesterday but My wife's account does not have the 5GB add on bonus. Can you please look in ...
