Reactivating a suspended account remains deactivated after making a payment

[jqpark]

Hello there,

I reported my phone stolen and suspended my service shortly before my "next payment" date. It's been a week after the date and I'm attempting to reactivate my account. I've made an payment after numerous try (submit button was disabled in web form, tried several times over *611 menu). Despite putting a balance in my account, my account is still deactivated. Could a mod take a look into this?

Thanks!

[Luddite]

@X-Files FYI: SIM # and email address only needed by moderators for a failed new activation.

[Samianauman]

Since its suspended only mod member can fix it for you follow link that provided by other op and hopefully things will ger settle down by mod. 

[X-Files]

@jqpark  sorry to hear you are having issues.
You will need to message a MOD for assistance, click on this link @CS_Agent
 to send a private message .
In your message please include:
✪ PM account Email address
✪ SIM card number (if available)
✪ PM phone number
✪ Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
 
More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...