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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 64500 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 69591 Views
  • 180 replies
  • 32 Bravos

Resolved! Oracle?

How do you become an Oracle? or Moderator?

mapamapa32 by Good Citizen / Bon Citoyen
  • 867 Views
  • 2 replies
  • 1 Bravos

Resolved! Referral

Dear all, My phone number is xxxxxxxxxxxxxxxx and I referral my friends open two accounts as follow:1. xxxxxxxxxxxxxxxxx2. xxxxxxxxxxxxxxxxxx Both open at the same time, but I only received on referral fee, can someone help me!Happy Thanksgiving!  ed...

estherf by Great Neighbour / Super Voisin
  • 1714 Views
  • 4 replies
  • 0 Bravos

No access internet for some apps.

Because post has no temp save and lost all the things i typed because stupid ? Was right by "post" gonna keep it extremely short. Data not working with some app. Not working saying no internet connectionDiscordChromeTweeterEtc Working fineFacebookIns...

japtic by Good Citizen / Bon Citoyen
  • 1415 Views
  • 4 replies
  • 1 Bravos

Two phones on one Gmail email account ID

Gmail offers an option that may work. With your Gmail email address Google offers a possible solution. Your original email address as an example "joeblow@gmail.com" is used for the first phone account ID, for the second account you can add a + sign w...

DvAbCanEh by Great Citizen / Super Citoyen
  • 3103 Views
  • 4 replies
  • 1 Bravos

Resolved! Data stopped working

My data has stopped working for many weeks couldnt figure it out.It will be great if anyone can help to fix the issue. 

Public Mobile Data Plan.jpg Public Mobile Data.jpg
skadam by Good Citizen / Bon Citoyen
  • 2443 Views
  • 11 replies
  • 0 Bravos

Resolved! Edit my new credit card

Hello guys. I am sick and tired of public mobile. Today was the last day of my auto payment but since I forgot to update my credit card they suspended my account. I tried more than 50 times they declined my new credit card. And they saying we can no...

you sold me an invalid simcard?

In trying to register the new simcard you sent in in April but I have not yet used it says the number is invalid. Ive checked the number 4 times. I bought the card thru paypal on this site

cherryaims by Great Neighbour / Super Voisin
  • 1178 Views
  • 6 replies
  • 0 Bravos

Issues with MMS messages on my phone

Hi, I am unable to receive photo text messages on my Samsung Galaxy A70. In order for me to receive and view pics in text, I have to enable my mobile data. That works some of the time, but other times the sender tells me that the pic they sent me was...

SamsungGirl by Great Neighbour / Super Voisin
  • 1541 Views
  • 5 replies
  • 0 Bravos

Resolved! Micro Sim

Hello,I am changing my phone. my old sim card is the one with regular size and can't fit in to the slot. Hence I need to get a micro sim as early as possible. Thanks

UshaKudiyate by Great Neighbour / Super Voisin
  • 2380 Views
  • 10 replies
  • 0 Bravos

Resolved! Any flash sale on deal recently from PM?

My friend wants to join PM, Is there any flash sale recently?Like free 3G data or free one monthly fee?Where can I found those information?Thanks in advance

xiaogegeying by Good Citizen / Bon Citoyen
  • 2577 Views
  • 11 replies
  • 0 Bravos

Resolved! Moving back to Public Mobile

Hi, I moved from public mobile to another provider (Koodo) and now I want to move back. My profile is deactivated. Can you re-activate it? Email: Thanks

Prosperious by Good Citizen / Bon Citoyen
  • 3007 Views
  • 13 replies
  • 0 Bravos

Resolved! Very disappointed

Does anyone actually work for this company? How does this guy get away with treating potential customers like this?? I would like someone to reach out to me immediately please. My next step is to the crtc and bbb if no such luck as this agent needs t...

Jay13 by Great Neighbour / Super Voisin
  • 4265 Views
  • 23 replies
  • 0 Bravos

Resolved! Not received sim card

I have been waiting for more than 7 days and didnt receive the sim card.

Vanaki by Great Neighbour / Super Voisin
  • 966 Views
  • 2 replies
  • 0 Bravos

Typo ported number, now what?

I just signed up to Public and ported my old Bell Mobility # to the new Public SIM, unfortunately i typed in the wrong number to port to.  I received a phone call by a moderator who left a message on my husband's phone saying the number i ported from...

alokdicarla by Great Neighbour / Super Voisin
  • 941 Views
  • 3 replies
  • 0 Bravos

ZIP code does not match billing address

I keep getting the "ZIP code does not match billing address" error when I try to order a SIM card. Even though all of my details are correct! This is so frustrating and it's charged my account anyway as well!

iskrazaf by Great Neighbour / Super Voisin
  • 3105 Views
  • 8 replies
  • 0 Bravos

Resolved! Activating my SIM card

I was in the process of activating a SIM card for my father; at Step 3 I believe, when the serves shut down. The pages weren't loading. I went back and tried again same results. I even refreshed Step 2's page and it worked fine. I decided to switch c...

myajasmine by Great Neighbour / Super Voisin
  • 1024 Views
  • 2 replies
  • 0 Bravos

Resolved! serial number of phone with old service provider

Hi.trying to activate a new sim card; it's asking for the serial number from my old provider; that phone was lost long time ago; im bringing a new phone to PM.  what do i put under that question

makenzi by Good Citizen / Bon Citoyen
  • 1598 Views
  • 5 replies
  • 0 Bravos

Resolved! can't text

My plan includes unlimited texting yet I can't seem to text when I'm not on wifi. How can this be fixed?

Mariana1 by Great Neighbour / Super Voisin
  • 1237 Views
  • 3 replies
  • 0 Bravos

Long distance error

Hi, Whenever I make a call I get a recording stating that “long-distance charges may apply” even to my husband. I have already put +1 in front of his number and the call doesn't go through after the message. Anyone have the same problem and know the ...

parisaayazi by Great Neighbour / Super Voisin
  • 1771 Views
  • 7 replies
  • 0 Bravos

Resolved! Changing Plans on your renewal with autopay

HiI have opted to change plans on my upcoming renewal date of October 11 2020 I am setup with autopay since joining PM. when I look at the expected payment it shows it is only a 30 day plan payment?  Will the autopay continue on my renewal date or is...

wildgypsy by Great Neighbour / Super Voisin
  • 3315 Views
  • 16 replies
  • 0 Bravos
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