Data isn't signing in? Help plz!
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03-12-2021 01:27 PM - edited 01-06-2022 02:17 AM
- I added some vouchers today because my account was fund less and then my data stopped working. I'm getting a notification to sign into my service. Does anyone know what i can do to fix it?
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03-12-2021 02:03 PM
@Andyy : hmm.. restart the phone?
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03-12-2021 01:57 PM
I deposited the funds into my account, purchased the add on, the $15 is gone from the amount I deposited. I'm getting a notification that I need to sign into the network and then that I am unable to sign into the network.

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03-12-2021 01:45 PM
@Andyy : Buying add-ons is a non-intuitive 2 steps. You add money and then buy the add-on. It seems like you've bought the add-on but you've only just deposited money. Use the money you deposited and now really buy the add-on.
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03-12-2021 01:41 PM
I did purchase an add on but it still isn't signing into the network.

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03-12-2021 01:39 PM - edited 03-12-2021 01:40 PM
@Andyy : This isn't a pay as you go place. Adding money doesn't do anything unless suspended with nothing working.
Once added then you could buy add-ons, or change plans immediately or ask the moderators to renew early. Or leave it for your renewal.
If you're on autopay and it's just tomorrow then I suggest buying a data add-on with that money to hold you over until you renew. Then the add-on steps back and waits to be needed again in the future.
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03-12-2021 01:28 PM
The notification says sign into network *
My plan renews tomorrow
