Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I just got a phone call from a Telus operator telling me that PM would stop it’s services on March 16th, and that all clients would have to transfer. I would be given the same rates apparently but would have to switch over to Telus or Koodo.Is this l...
I transferred the existing number from Rogers to Public mobile but I'm not receiving incoming calls. Can someone please help. Public mobile doesnt have anyone to speak to about this
The system keeps saying that my account is not activated and I checked my number is not working even though I have auto-pay and everything is setup!! I could not reach an agent to help me.. very confused!!
looking at a new planUnder province wide plan . What is unlimited province wide-minutes2 ? the 2 is? The first part is easy to understand unlimited province wide
I purchase a new sim card, and want to activate another phone, which is unlocked, but on line activation, it reverts back to telling me that sim is invalid.
Hi y'all. I'm wondering if any of you would be able to help me here, I'm would like to set up the Anonytun VPN for public mobile. I dont anything about this type of stuff but I've used it on Lucky Mobile.Thanks in advance, any help would be greatly a...
Went to Walmart last night and they wouldn't let me just buy a SIM and set it up at home. Is that normal?Then the guy said we couldn't port number. Unfortunately, I trusted him ... but I get home and see there shouldn't be an issue. So, feel I got...
My password doesn't seem to work, the password reset function just spits SQL fields at me "ForgotPassword/OldPasswordNotValidContactAdmin" I submit a ticket and no one responds for hours. The self service system doesn't work when the self service sy...
I am a user of Lucky Mobile. Now, I am going to transfer my number to Public Mobile. How can I do that? It looks that I can transfer directly without buying a Public SIM card. But, I cannot find a link to do that. Thanks!
I filled up account with 50 dollars and tried to renew my plan now because I ran out data. But when I confirm the renewal nothing happens. I get taken back to the main page and the money is still there. Anyone know why? I've done it many times before...
I just reactivated my account after having it suspended via lost/stolen so when I suspended it no rewards were applied unlike being suspended for non-payment where as your rewards are applied to the account then you're suspended. So once I have reac...
Hello, I've just tried to register my new SIM and a few roadblocks have popped up: 1: Inserted into my phone, the status says No Service, won't complete calls. 2: After signing up, there was a message that said:- Sorry, there has been a problem crea...
Followed this guide: https://publicmobile.ca/en/qc/get-help/articles/phone-warranty-returns-repairs For in-warranty repair, it refers to Telus locations (https://www.telus.com/checkwarranty) Called two stores and they said they don't have any dealing...
I submitted my email address online on Jan 23 in response to the 2021NewYear offer, but I didn't get any promotion code from Public Mobile. I activated a plan at 15/month on Jan 24 with the same email address at London Drugs. I've already got the rew...
My local calling area is set to VANDERHOOF BC.I like to change my local calling area to VANCOUVER BC.I know if I change my phone number then I can change local calling area too.But I like to keep my current number and change the local calling area o...
I would like to temporarily suspend my account and I'm currently paying through AutoPay. My available balance is $0. If I turn off AutoPay would I be able to accomplish this? Also, when I turn it back on will I receive the AutoPay reward immediately ...
