[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Lunar bonus does not applied in my account
Hello, I referred my friend yesterday to apply for Lunar bouns, and I checked my rewards but the Lunar bouns do not appear in my account!
Resolved! Auto pay rewards
Hello , I checked my transactions of my Visa card and it seems that the auto reward doesn’t applied to my plan , as my plan is 30$ per month and if I pay using autopay I should pay 28$, but in my visa transaction shows 31$ !
Resolved! 40 plan has two optional: Canada wide VS Province wide. Province wide does not make sense?
What is the weakness of Canada wide in compared to Province-wide? They are the same price and include other same content!
Sim card
New Sim card accidentally added to suspended account. I bought pm phone . Will old pm sim card work if I put it into my phone if I reactivate it. It said I can make a payment. Can I remove my new sim card and enter it under new account with pm. Help ...
Resolved! Top up
Can't get in my account or top up
Re: Private Messages - viewing and creating
I forgot my pin top up
Resolved! Is Public Mobile shutting down??
I just got a phone call from a Telus operator telling me that PM would stop it’s services on March 16th, and that all clients would have to transfer. I would be given the same rates apparently but would have to switch over to Telus or Koodo.Is this l...
Resolved! I transferred the existing number from Rogers to Public mobile but I'm not receiving incoming calls
I transferred the existing number from Rogers to Public mobile but I'm not receiving incoming calls. Can someone please help. Public mobile doesnt have anyone to speak to about this
slow iPhone photos to email
I take a photo on iPhone SE, share to email, and it takes 2 days to show up.
Resolved! I have money in the account but it is not activated
The system keeps saying that my account is not activated and I checked my number is not working even though I have auto-pay and everything is setup!! I could not reach an agent to help me.. very confused!!
Resolved! unlimited minutes
looking at a new planUnder province wide plan . What is unlimited province wide-minutes2 ? the 2 is? The first part is easy to understand unlimited province wide
Invalid Sim
I purchase a new sim card, and want to activate another phone, which is unlocked, but on line activation, it reverts back to telling me that sim is invalid.
VPN
Hi y'all. I'm wondering if any of you would be able to help me here, I'm would like to set up the Anonytun VPN for public mobile. I dont anything about this type of stuff but I've used it on Lucky Mobile.Thanks in advance, any help would be greatly a...
Resolved! Public Mobile still charging old Credit card
I changed the credit card for auto pay several months ago and public mobile is still charging the old card as well as the new one
Resolved! Autopay inquiry
I just need to talk to a moderator regarding my rewards! I had made a payment but Im questioning the Autopay rewards. If you can please DM me asap!
Resolved! Email address
Do I need to use the same email address for self serve, and community.
Can't buy a SIM and setup at home?
Went to Walmart last night and they wouldn't let me just buy a SIM and set it up at home. Is that normal?Then the guy said we couldn't port number. Unfortunately, I trusted him ... but I get home and see there shouldn't be an issue. So, feel I got...
Password reset function doesn't work
My password doesn't seem to work, the password reset function just spits SQL fields at me "ForgotPassword/OldPasswordNotValidContactAdmin" I submit a ticket and no one responds for hours. The self service system doesn't work when the self service sy...
Resolved! I want to transfer my number to Public Mobile
I am a user of Lucky Mobile. Now, I am going to transfer my number to Public Mobile. How can I do that? It looks that I can transfer directly without buying a Public SIM card. But, I cannot find a link to do that. Thanks!
