Community

Resolved! forgot my security question

Resolved! Looking for retailers in Nelson BC that carry payment vouchers.

Anybody know where in Nelson or Castlegar, British Columbia can one buy vouchers for Public Mobile. Not a sim card. I need a voucher for payments. I have checked out pharma save and they don't carry it. I am goin to check out Walmart tomorrow but sin...

Resolved! Travel in UK and Western Europe

I would like to use my cell phone for maps and perhaps some local websites with train information while travelling in Europe. I will not be texting or phoning. Can I use my cell phone for this without incurring charges? 

Resolved! 5 GB offer

Hi, I activated my sim card before January 15, and was eligible for one month of free service and 5GB data offer. However I do not see that on my account. How does it get credited?  I have the $25 plan. Thank you

Resolved! Sim card

We ordered a Sim card on January 11. It was sold to xxxxxxxxxxxxxxxxxxx. The shipping address was xxxxxxxxxxxxxxxxxxxx. When will we receive this?  edited by computergeek541: customer's information removed

Resolved! How to use Prepaid Mastercard

I have received a Prepaid Mastercard as a gift.  I am wondering how to use it to pay for my PM fee.  I already have autopay with my own credit card.I have following questions: 1) Can I just use the whole amount of the giftcard to make a payment now a...

Resolved! Oneplus nord and oneplus 8

Hi everyone. Wondering if anyone knows if the oneplus nord or oneplus 8 will be compatible with PM?

Resolved! iphone 6 won't ring!

HiJust signed up to Public Mobility!Everything seems fine but...I can make and receive calls and texts but my phone has no volume to notify me of incoming calls or texts! Volume is up, settings are ok (I think) and everything was fine before new SIM ...

Resolved! Amazon SIM Card Safety?

Hello everyone, I just received my Public Mobile SIM Card that I purchased from Amazon. I bought it from what seems like the official PM vendor (link here) but when I received it, it had a packing list inside which stated that the SIM card was a gift...

Resolved! sim card

My card has not arrived. I have a confirmation number

Resolved! Calls dropping frequently

I live in Mississauga city L5N postal code. calls are dropping on my public mobile phone very frequently. I tried restarting the phone without any luck. Please help. Thanks,Priya

Resolved! Changing credit card information for auto pay

Hi there, I just changed my credit card information to another card for auto pay, and my 2$ credit for every month auto pay credit become zero. How to I fix this?Thanks 

Resolved! data upgrade

how can i switch from 3g to 4 lte

Resolved! Online profile update

Hello!I have a new account with you and two phone numbers.When I open my online profile I can only see one phone number's details (plan, internet, etc)Is there a way to merge the two plans in one online page?Thanks a lot and have a great day! 

Resolved! Previous provider question

I am new to Public Mobile and everything is successful with regards to activating my account. My question is, do I still need to contact my previous provider to close my account or it will automatically close after I transfer my number with PM? Thank...

Resolved! Credit card error

HiMy payment didn't pass yesterday. I phone my credit card service and they say that my card is Ok and they could not see any attempt from public to charge my new month.What should I do? Thanks

Resolved! Using PM

Is there an app I can download to view my self serve? Whenever I use my cell to view account I have to click 3x for it to login or exit and go back into site. Is this an issue for anyone else? Or this there a way to fix this.

Resolved! SIM activation - Credit Card issue

Hi guys, I just bought Public Mobile sim card and want to activate it. I am stuck on step 5 - Payment. I have 2x Mastercard credit cards and spent a couple of hours to finish activation, but all the time got message " Sorry, we are unable to process ...