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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No 2Gb US roaming?

I just signed up for the $60 30 day plan, 8gb+500mb, with bonus 2gb US roaming - just activated and made first payment. But under "my account" and "plan details", it makes no mention of the 2gb US roaming data. Is this just on trust? Or did I miss...

transfer number from Koodo

Just signed up and not finding too much info on transferring existing number from Koodo.Help please.

Trying to process Add On

I have added enough funds to my account to enable the purchase for long distance calling but when I try to process the add on it recharges my credit card again but does not activate the service.

Credit Card denied

I need help. I forgot to change my address on my self serve and now my credit card got denied. Don't have any service right now. Thanks.

Resolved! New customer requiring new number

Hi, I'm getting a new sim card tomorrow to switch from Bell to Public Mobile because of the considerable price difference.My question is, can I start off with a new number instead of using my existing number as I'm getting a lot of telemarketing, etc...

Resolved! Error messages from moderators!

So I just saw the following message addressed not to me but in my private mailbox. I've not copied the person's name who it's addressed to, or the moderator's name, but I'm concerned about how someone else's mail not being sent to the proper user, a...

Resolved! Limited talk minutes & voicemail

Hi, Is it possible to have the voicemail system not be part of the "limited talk"? My husband checked his voicemail (2 messages) and 2 minutes came out of his 50 minute plan. I would think that would be free? It's not a huge deal, but it just see...

Resolved! Someone seems to be using my number

I joined public mobile at the end of 2018, but in the last 3 months, I have been getting a number of calls or messages at my number. I had thought that someone might be mistakenly giving the wrong number out, but in the last week, this has changed. ...

Resolved! top up

I bought my top up yesterday, cause my plan was due today, put it on my phone and now have the credit on my phone but it won't let me apply it. frustrated!

Resolved! Registered

I just regiestered and recieved a confirmation email. Now when i try to log in i get a message that says "invalid email" How do i get into my account now?

Resolved! Unlimited Nationwide TALK ONLY plans?

My elderly parents have no use for text or data and was wondering if Public Mobile offers a Nationwide TALK ONLY plan? Thinking of switching them to the current $25 unlimited nationwide/ 500mb + 500mb /unlimited text plan, but was wondering if there ...

Resolved! can't change my plan

Hi,Guysi want to change my plan on next renew date using self serve, i log in my account,go to change my plan,but it dosen't show new plan i will choose from also no show my current plan,i log out and log into try coulpe of time,all the same.what can...

Us to canada

Hi there. Just set my phone up. How is the us to canada calling, any issues. And how is the data in the us also. Thank you cheersdon

Resolved! payment

I made a payment of $25. because i wanted to change my other plan. I accidentally payed before my other plan expired and you cancelled my service at 1:00 am. I want to know what happens to my money and my service?

Resolved! how to cancel account and transfer surplus to another number

Hello all;I have two Public mobile accounts and phone numbers. I would like to cancel or terminate one and transfer the surplus money (its only $7 dollars) to the other. How do I do that? Is it even possible?Thanks

No signal in some areas

Most of the time, my samsung s5 doesn't get any signal in some areas of the city. Inside a restaurant and no signal at all so I can't make any calls. Tried resetting apn but still the same. Sim is activated and works at home but whenever I'm out some...

Resolved! Autopay Reward Not Applied

Hello, I have been a customer since June 2018 and each month I have been paying the same amount ($120 plus tax) with my auto pay but when I review the account it shows that I am eligible for auto-pay reward of $6 plus a loyalty-reward of $3. What do ...

Resolved! How to buy roaming data

Resolved! 3G only

The data of all plans are 3G only, except for the $30 30 day 1GB?

Resolved! Add on text USA 10 days

I have voicemail with my plan but after I add on USA text only.I come back to Canada and voicemail disappear.Did anyone had this same problem?.

Issues when returning from the US

So the last 2 times I have gone to the US I have has to restart my phone to reconnect to the PM network. Anyone know why. I don't buy a US roaming add on but use my phone as a GPS. When I cross back into Canada I get a data connection but no phone se...

Resolved! Cannot access my account, can you please help

Activating the SIM

I am not able to activate the Sim through mobile. After clicking the “continue” button in the first page, it does not go further. Can anybody help?

Video text options

Hey guys, I see included in most plans have unliminted text message and pictures, but it does not say anything about videos, are they free also (I know they are not on iphone if you have imessage turned on as it uses internet data) Thanks in advance.

transferring phone number

Im currently trying to activate my account, i have a previous number from bell mobility that i would like to keep but when i type it in it says the number is not eligable

Resolved! Billing

Hey I'm currently paying for an extra 500mb's of data as an add on and for the life of me i can't figure out how to get it off as I can't find it anywhere on the site to remove the MoFo....

Resolved! Port Out From Another Telco to My Current PM no. in Use

I want to keep my current PM account and number active that I am using right now. I have another post paid contract that will cancel itself automatically once I choose to port out. 1.Can I port out and will have any effect on my PM account & specifi...

No incoming text message for Province wide plan

Hi, I bought a Provinve wide plan last week and I am supposed to receive incoming text messages. But I am not getting any text message. I know in a province wide plan there is no out going test message facility but there is an incoming. Looking forwa...

Resolved! Website

Why does the public website say it has moved or unavailable?

Cannot fail or receive calls

I topped up my phone with the $40 plan a couple of days ago and I thought all was fine but when I've tried to ring or text it doesn't work, it says I don't have a long distance add on, I'm in kamloops and the area code I have is 250, I'm from the UK ...

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