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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2078 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30265 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42032 Views
  • 185 replies
  • 29 Bravos

No internet

Why do I no have internet now for 8 days. Tried everything

Mark1970 by Great Neighbour / Super Voisin
  • 550 Views
  • 3 replies
  • 0 Bravos

Resolved! US ROAMING

How much are my roaming fee in America?

Tee1 by Good Citizen / Bon Citoyen
  • 1620 Views
  • 11 replies
  • 0 Bravos

Resolved! Sending SMS to Landline Home Phone

I am in Vancouver BC CA. My home phone (Land Line) service is provided by Telus. People can send SMS to my home phone, the system uses "text-to-speech" technique to speak out the message. But I cannot do the same with Public Mobile phone. Dose Pubiic...

losl by Great Neighbour / Super Voisin
  • 2494 Views
  • 2 replies
  • 0 Bravos

Adding Data

I was thinking about adding another gig of data to my plan, hopefully for good, how do I do this? I saw on add ons it's $30 for one gig? Is that for permanent plan change? or just for one time use?

abbemh by Good Citizen / Bon Citoyen
  • 1209 Views
  • 8 replies
  • 0 Bravos

Resolved! Having 2 phones with 2 providers Simultaneously

I would like to upgrade to an iPhone XR with a different provider. Right now I have a iPhone 6S Plus with PM that I brought over from a 2-year contract with rogers. I don’t want to trade it in ideally, I would like to keep my existing iPhone 6S to su...

opal_scent by Great Neighbour / Super Voisin
  • 1174 Views
  • 6 replies
  • 0 Bravos

I messages error

Hello,I used to be able to send messages by imessages no problem when I had a virgin mobile sim card. Now with public mobile I am having problems. For  imessages it is saying that there was an error and not able to connect for imessages.

shanmorris by Great Neighbour / Super Voisin
  • 1476 Views
  • 11 replies
  • 0 Bravos

DATA

hey guys, after you used your data limit publicmobile it shuts your data off?? or it keeps going at lower speed?? if not they charge you for going over the data limit?? please let me know guys...thank you...

tonyluckyboy by Great Neighbour / Super Voisin
  • 838 Views
  • 4 replies
  • 0 Bravos

Lockdown

Resetting password, email delayed & then password reset timed out...4 hours later after trying to figure this out today, after 5  is  EVERYBODY TALKS instead of from Public Mobile, no wonder my searches for it could not pick it up & it timed out. If ...

triciad by Good Citizen / Bon Citoyen
  • 1616 Views
  • 10 replies
  • 4 Bravos

Resolved! Adding data add-on 1GB, one time only.

Hello helpful community !So, somehow I managed to use all my data ( 2GB ) in one day, 6 days or so in the month.With 2Gb available, I've actually used 2.5GB in one day. Funny stuff.My ballance owing was 0$ before this.I went and bought 1GB data addon...

Auburn by Great Neighbour / Super Voisin
  • 1852 Views
  • 5 replies
  • 0 Bravos

Plane change not working

I just changed my plan from 3 mounths to one mounth for 40 dollars it went though in my funds but my phone is not working member for 3 years

leeness by Good Citizen / Bon Citoyen
  • 976 Views
  • 5 replies
  • 0 Bravos

Lost phone account suspended

Got a new SIM card. Tried to reactivate. Won’t take payment. Made a payment with the 611 option. Now says I have $15.00. Tried to reactivate. Still wants a payment even though the balance is zero.phone does not work even though shows public Mobil and...

Gillhunn by Great Neighbour / Super Voisin
  • 1120 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone works fine but I can't sign into my account online.

I was setting up an account for my mother. Bought a SIM card and filled in all the required information to get her number ported from Rogers, set up Autopay, etc. While we were finalizing the set up process, we lost internet connection and recieved a...

keener by Great Neighbour / Super Voisin
  • 1816 Views
  • 18 replies
  • 0 Bravos

Resolved! Referal

HiHow many person an individual can refer

dksuhag by Great Neighbour / Super Voisin
  • 997 Views
  • 6 replies
  • 0 Bravos

Resolved! Question

My husband has autopay set up and money came out of his account but it says its suspend how come

Lacrossemom by Good Citizen / Bon Citoyen
  • 717 Views
  • 2 replies
  • 0 Bravos

Resolved! Long Distance Add On

Hi, I'm curious how long distance works from a technical standpoint. Obviously here in Canada we have our mobile carriers so if we call over to the States, for example, is Public Mobile/Telus connecting to a mobile carrier from the States in order to...

Obice by Model Citizen / Citoyen Modèle
  • 971 Views
  • 4 replies
  • 0 Bravos

New Plan Missing Half the Features

I changed my plan over this past weekend knowing my renewal/auto pay was coming up September 3rd. I just logged in today to check my plan, and it seems to be missing half hte features. The plan I chose is: Promo $60 UL Can and US Talk and Text 8.5GB ...

Messages Image(1443103976).png
Dylan126 by Good Citizen / Bon Citoyen
  • 1798 Views
  • 18 replies
  • 0 Bravos

Account suspended

My account has been suspended due to 'insufficient funds' but I just topped up using a payment voucher. How do I reactivate my account?

jaxq by Great Neighbour / Super Voisin
  • 750 Views
  • 4 replies
  • 0 Bravos

change phone number

I have been trying to change my phone number and it keeps telling me change failed. and its drivinig me bonkers. i need that new phone number and leaving my computer soon lol 

ArleneG by Great Neighbour / Super Voisin
  • 715 Views
  • 4 replies
  • 0 Bravos

US roaming add ons

I just purchased 1gb US roaming data $20 plus unlimited US text $8 my payment of $28 was accepted but only the data is showing on my account ?

Caeser by Good Citizen / Bon Citoyen
  • 1078 Views
  • 7 replies
  • 0 Bravos

Resolved! Cannot call out

I have activated my account with the wrong number. I am now able to call out but not receive calls. If there is any advice on what I may do to remedy this I would love to learn how to reactivate or get the number fixed so I can call out.

christinac by Great Neighbour / Super Voisin
  • 1546 Views
  • 9 replies
  • 0 Bravos

Resolved! Callers leaving a voice mail message

Callers have been unable to leave me a voice mail message when my phone is out of cell phone coverage (ie. I've gone to the cottage or I've left the country with my phone).  Callers receive a recorded message "1UT1. The client you are trying to reach...

kenjcameron by Great Neighbour / Super Voisin
  • 7002 Views
  • 4 replies
  • 1 Bravos

Resolved! change plans

Hi,I like to change my plan to $10 per month

vchako by Great Neighbour / Super Voisin
  • 1250 Views
  • 7 replies
  • 0 Bravos

Resolved! charges on my phone

i dont understand the charges on my phone my plan is $35 and i was charged like $62 i dont understand these charges and how do i get if fixedSep 2, 2019Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U. $30.00$2.00Sep 2,...

darlene1 by Good Citizen / Bon Citoyen
  • 1747 Views
  • 10 replies
  • 0 Bravos

Resolved! Out of minutes but is add on active?

Hi, I have a 50 minutes per month plan but last month I also bought a 500 for $5 add on. Now I am almost out of my 50 minutes and I was wondering if my add on minutes would have rolled over to this month? I have only used 79 minutes from my add on. T...

slackira by Great Neighbour / Super Voisin
  • 1625 Views
  • 6 replies
  • 0 Bravos
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