Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I chaged my pland and on the same day was charged double, booth for my previous and for the new plam. How can I get a refund ?
Hi folks, We're back to kinda working for the data. Sometimes I turn on my phone and I have data - I can access the network egt to sites. Other times I can't access anything. I turn the airplane mode on and then off and sometimes I get data. Sometime...
Yes. My phone got cut at 2 am this morning. I changed my plan... then paid the balance of 8.40 which it told me to pay... it says now I have a zero balance but my account is still expired... but says I don't owe any money. I even tried to add more mo...
So I tried to log into my account with the email address I signed up with but it doesn’t recognize it. How do I access my account without it?
How can I port a number from TextNow and tranfer it to Public Mobile?
I can't login to my account I put time on my phone and it expires last month according to automated system then had service for 2 days and it's off again I can't afford 30 dollars for only 2 days of service. What do I do I need a person to speak to
How do I change my public Mobile service from an old cell phone to a new one?
Hi everyone! @CS_Agent My mom signed up for Public Mobile on July 25th. Everything was working great until yesterday. Yesterday morning, she wasn't able to send text or call and the following message was appearing. Screen shot in french and free tra...
I've just inserted a newly activated PM SIM card in an unlocked iphone4. I am getting network: not available and carrier: not available.Any advice?
Hey! So about 2-3 days ago I ported my number to Public Mobile. Everything seemed to run smoothly and I could text. The same day I took my phone to Freedom Mobile to get a new plan that I believe was better. I went to port my number back but it has n...
So my phone says I've used 1.01Gb.I head over to the "Plan and Add-Ons" tab, then to "Usage History". I add up everything manually. Twice. The usage history states that I've used 935MB. So then why have I already received a text that says I've used 7...
Hi! For 3 days now I have no service at all. I have paid my months plan and still nothing changed. I followed instructions on your site about removing sim card, waiting 15min then installing again, reporting number as lost then found and nothing.I re...
Hi,I am planning to give my PM sim card to one of my family member who study in Halifax, she wants to keep the Ontario number. The plan is the $25 unlimited Canada wide talk and text plus 1GB data. How is the connection over in Halifax and is it ok ...
I just wanted to thank those of you who’ve helped with my terrible lack of tech knowledge lol
Are deals and plans better or worse in store vs online??
I did the auto pay but it never takes the funds out of my account and it’s always getting suspended, help pls
I didn’t know you could get phones through this company!! Are they any good?
I want to add data to my monthly plan but don’t know crap about what to get, any suggestions
I always find that when I go to the self serve page it’s not loading properly
Does it matter who the referral is from... like a family member?? Just curious if there’s any restrictions thanks
I set up auto pay about 2 months ago and it’s never comes out of my account.. help me pls lol
I live in a border city, Windsor/Detroit, and my phone always goes to roaming. I usually catch it but how do you fix this problem ughhhh lol
I ran into an odd situation trying to order a couple of new sim cards. From my self-serve page, I added them to the cart. But then the cart wanted me to log in again. I tried several times and kept getting an error message that my password was not co...
Im trying to access my self serve account but I can't access the email I used, Is there any way to change my email ASAP. My plan didn't auto renew and I have the money on my account so i dont know why my pla isn working
I wanted to get US Roaming data but accidently added on local data instead (200MB Add-on vs the US Roaming - 250 MB Data 10 day). Is it possible to swap the add-on I got?? The cost is the same ($10 each)! Can a mod please help? I urgently need this (...
I switched my plan from the $25 text and talk in BC to the new plan offered $25 talk and text nationwide with 500 MBs data and 500 MBs bonus if you sign up for auto-pay which I have done, data does not work! Moved from lounge by mimmo
Hi there, I signed up for auto-renew last month and today was the first day that it was supposed to top up. My phone didn't auto-renew even though the registered credit card has no problems. Now it's not letting me re-add the card or the two other ...
The credit card I used to register was compromised and was being replaced when my monthly renewal came due. My account was suspended because of the lack on CC number and I am unable to reactivate it even though I have purchased a voucher with suffic...
I’m on vacation from Manitoba to Newfoundland. I’m currently in central Newfoundland, in a small town, but currently have full bars on my iPhone 7 Plus. Data works, texts work. Try phone calls, it attempts to call, but there are no ringing, just sil...
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