Phone suspended - need to port over phone number

[ralphmessom]

i switched to koodo today as i don't want my number to be suspended every month or when my autopay does not work, however when i joined public i did not have an email account, and therefore never registered my account - now trying too i can't because it says my number has been registered.

i am trying to port over my number from public as i have had it for a number of years, and according to koodo channel care the account is suspended for reports of being stolen and i must contact them to be able to port

[srlawren]

@ralphmessom I'd suggest you click here to send a private message to the @moderator_team for assistance. They are Public Mobile support employees who can help with your issue.

In your message please include:

• PM account email address
• PM phone number
• Detailed explanation

Note: Community Moderators are available from Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [All times in Toronto/Montreal time zone]. You can message them at any time, and they will respond as soon as possible within those working hours. More information about the community moderators.

[kav2001c]

Unless you reported it they would not suspend your account for stolen...

I am thinking it is suspended for non-payment (so you need to top up before you port out)

What was your bill date?