@Sarlye wrote:
Dear Community:
After waiting patiently I finally received a text from PM system that I need to go to publicmobile.ca and Click Contact Us and complete the SIM & Activation online form.
I have looked through all the pages on publicmobile.ca and cannot find this form..
Can someone please point me to it.. I think I missed it completely.
Thanks!
Just want to update you all on my porting from home VOIP phone to PM.
It is finally done after 4 attempts and by the time the staff from porting department contacted me by phone, we figured out what the hold up was.
I had given them the name of the company name and address, unfortunately, somewhere along the way on the porting request, the company address became my physical address and as it did not matched the address on file, it was rejected.
For future reference if you plan to port from home VOIP to PM, do the following:
1.Give keep your old account active for 2 - 3 weeks in case of porting difficulties (mine lasted 15 days)
2. Send the following in an private message to the moderator:
Topic/Heading: Need help porting: VOIP# 604-333-3333 Temp# 604-999-9999
a. Your invoiced name
b. Your invoiced address
c. Company Name
d. Account number for reference
Overall, the moderator team and the porting department was 5 stars in their customer service. There is a bit of wait, but if you have the correct information, the moderator will get back to you.
