How to change plan

[priyalagas1]

Hi community,

I bought public mobile sim yesterday from Walmart. I specifically asked rep to give me lowest available plan because I am not going to use SIM card for next 3 weeks as I will be out of country. But he sign me up for $40 plan and told me that I can change plan by my self. Now I want to change plan but it is asking for more funds. What is my option now ? I will really your appreciate help. Thanks 

[priyalagas1]

Thanks,  I have send them private message yesterday and still waiting for reply...

[skglmdidwns]

I also have a similar problem. He activated a worng plan - $20.00 on Sept. 4th, 2019 when I wanted the $25.00 plan. I changed my plan myself online today. However the system deducted $25.00 agian from my existing balance of $34.00. I only have $9.00 left when I should have $29.00. I ned the balance $20.00 refunded back to my account please. Can you please get back to me on this?

Thank you.

Erica

[stonechucker]

WOW... Walmart strikes again!

@Brooke_C, @Alan_K, really should get rid of the Wal-Marts out there.  Start using your Telus already owned/rented/leased locations to sell and activate SIMs.

Another failure of Wal-Mart misleading a new customer.

[Luddite]

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@priyalagas1 wrote:

Hi community,

I bought public mobile sim yesterday from Walmart. I specifically asked rep to give me lowest available plan because I am not going to use SIM card for next 3 weeks as I will be out of country. But he sign me up for $40 plan and told me that I can change plan by my self. Now I want to change plan but it is asking for more funds. What is my option now ? I will really your appreciate help. Thanks 

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It was a lie. The $10 plan is the cheapest plan to activate. You cannot change plans yourself and receive credit for unused portions.

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