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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! adding data addon to talk and text promo

Is it possible to add a data-addon (the ones that dont expire) to the new talk and text plan so that people can send mmses or use occasional data?

Weird SIM Status

I had something weird happen to my connection today. My phone was connected to the network, however the service state was showing "out of service" under SIM status. At the same time, cellular network state was showing "connected" and I was able to u...

Payment went through but without taxes

Hello, I have started with PM end of March. I was charged but only for the ammount of my 90-days plan 135$ not any taxes. Will they charge me the taxes after? I paid with credit card but I don't have auto-pay activated. Thank you,

Resolved! G928w8 how to get service mode anyone

Should I just go service mode or do reset then select the koodo carrier I mean by *#227 (i think) with imei *

Resolved! Re: NEW: Talk and Text Promo Plan

OK - so I just experienced some ridiculousness via the 611 with Public Mobile regarding this plan. I am a legacy customer on the 25$ Canada-Wide plan from a long time ago. I was recently offered the option to switch to Koodo, since these "grand-fathe...

Wifi Calling

Hello,I noticed all of the other carriers offer wifi calling and I'm wondering if public mobile is getting it? I have no cell service at my house (even tried expensive cell boosters). I'm going to be switching carriers soon if public mobile doesn't o...

Resolved! autopay done today morning - but no service

Hi Public Mobile Service rep., My plan is $120/3monrg with autopay on. Today morning, there was a auto charge of $128.82 to my credit card too. However, still my phone is not working. When I checked my online account, it says funds $107 available. Wh...

Resolved! 5129 ???

Anyone else get a random TXT from 5129 on behalf of Public Mobile today?

Resolved! SIM Status PROBLEMS

I was using my 1st gene Moto G phone for a few years and just recently got a newer Asus phone and used the sim form my moto into the Asus and all good,been using the Asus for month with no problems.I just swapped the card back into my moto g and now ...

Incoming calls go straight to voicemail.

Hey, I've been on Public Mobile for ~4 months and I've been having this issue every now and then.When someone calls me, sometimes there is no ring at all and it goes straight to my voicemail. I've seen a couple others on the forums have this issue bu...

Changing my plan on suspended account

My plan was up for renewal this past weekend, but I had taken off my auto renewal. I have a new job and get a cell phone from my workplace. I wanted some time to think about whether or not to keep my personal phone as well so just waited to pay, and...

Resolved! Renewal not processing—How do i talk to a real person?

Because of an error with my credit card, my auto-renewal did not go through. And now it won't accept my payemnt. Credit Card company says everything is good on theor end and that payment attempts are not going through, but Public Mobile says that the...

VISA credit card transaction not accepted

Hi,So I have been using autopay for a while now. It stopped working and eventually I lost access to my phone line. The credit card is still valid. I have used it afterwards.When I try to pay, I get an error message saying the transaction was refused ...

HELP

I am with u guys and the guy at the store gave me a koodo voucher and my phone is being cutoff on the 29th please help me

Resolved! Since when PM raised the price of the plan?

I am on 90 days, Canada wide, global text, 6GB plan. I recall When I signed up the plan last year it was about $40/month in average. I have auto payment set. I looked into 3 payments in past 9 months (since very beginning) from my credit card stateme...

Resolved! Bad SIM card

Not sure if i have a bad SIM card or a bad phone. I ordered another SIM card on the off chance that it was a bad SIM.It's actually for my sister in law. And I'm not near her to test things.How do we activate the new SIM card?

I wanna change a credit card to pay, but the card's expiry year is 2025, in the payment selections

I wanna change a credit card to pay, but the card's expiry years are 2025, in the payment selections the latest cards' expiry year is 2024, so how can I solve this? I really wanna use the new card to pay, thanks

Intermittent no service (Ottawa)

Am in Ottawa -- getting Intermittent no service multiple times per day. I find if the SIM is removed and re-insert it works for a period of time.Do I need a new SIM?

Resolved! SMS from public "For unresolved complaints about your wireless service you can contact the ccts"

I just got an sms from 5129, saying:"Public Mobile here. For unresolved complaints about your wireless service, you can contact the CCTS at www.ccts-cprst.ca or 1-888-221-1687." seems weird and out of the blue -- did they send it to everyone?

Resolved! Rewards disappeared and weren't applied to last payment???

Before yesterday I had always had an autopay reward and one "refer a friend reward" that were applied to my payments. Yesterday, I switched my plan to a 10 day one as I will be going out of the country this month and won't be able to use my phone. I...

Minimum active period between inactive periods?

I allowed my Legacy $40 (T&T&1GB) account to go inactive for a period and reactivated at the end of Feb. Payment is due in a couple of days. I don't need it for another couple of weeks. Would it work to let it go inactive again on Mar 29? And would I...

Resolved! Charged extra for service renwewal

Hi I recently renewed my plan, I was charged $118.65 for a three month renewal. However, an additional $10 has been taken off from my account. Can anyone help me with why were $10 deducted?

Resolved! Quick question

When I log in in my account it's say available balance is 107 Next payment date June 20 2017Amount due say nothing blank I have a 90 day 12gb plan when do I have to top up again or do I have to top up now Cuz when I click on my plan it's giving me ...

Re: Suspending Phone Service

Hi, I need to suspend PM service (discontinue). Please discontinue the phone service now. Please do not charge my credit card anymore (I was on auto payment). Service ends on 10 April 2017. Thank you. Rgds Paul Wimenta telp No. 647 6565 718

after plan change, cannot make a call, need help!!!

HiI had change to a new plan,current I cannot make a call, need help!!!thanks

Reactivating suspended account

Hello, I lost my phone and had my account suspended 2 weeks ago. Now I would like to re-activate my account with a new plan but the system will not let me put money into the account. I read that I need a moderator to do this change for me? I PM'd one...

Resolved! hmm 5 lines suspended,

Hi, @Mary_M, @Shazia_K 5 of my lines are suspended, i got the following text from PM"Sorry your plan didnt renew becuase we didnt receive your payment. Make a payment"all of the 5 lines have active autopay. Should I manually make a payment ??????????...

Resolved! Help!!! Plan change

Hey folks, Didn't know plan changes had to be done before expiry now. Didn't think that was the case and must be a new thing. Can a moderator or someone with PM please help me out with changing plans please??? Thanks!!

Resolved! How to tell if it's AM or PM in usage history?

Hello, Is there a way to input AM / PM or use 24 hr clock standards when viewing the data usage history to better track your usage to avoid confusion? For example, below is my usage history. I know for sure i made an outgoing call at 10:45 AM on 25/...

Resolved! Changing Credit Cards for Autopay

Hey PM fam.... Just cancelled the card that I have in PM for autopay... I tried to change the Credit Card that I have listed in autopay, but I couldn't find a spot to do so. I then tried by removing autopay and figured I could start again and use th...

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