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Renew my plan earlier

pikok
Great Neighbour / Super Voisin

Hello, 

 

I have enough money at my account and I need to renew my plan earlier - what can I do? I'm hurry, please help me asap.

 

Thank you! 

5 REPLIES 5

jwds1978
Good Citizen / Bon Citoyen

Contact a moderator and they can help you with that.  Include your phone number and account PIN within the private message to them.

 

The Public Mobile Moderator Team

Mod reply time is 24-47 hours at the moment.  So if you are renewing just for data and it is urgent you could buy a data add-on .Or if your plan is not grandfathered renew(immideate plan change)  a different plan and then futuredate your current one.

popping
Oracle
Oracle

@pikok

If your account status is active, you can renew you plan earlier.  

1.  Login to your account and check account status = Active. 

2.  Click on [plan and add-ons] tab

3. Click on change plan button

 

If your account is suspended, send a private message to moderator for help.

KMG
Deputy Mayor / Adjoint au Maire

@popping wrote:

@pikok

If your account status is active, you can renew you plan earlier.  

1.  Login to your account and check account status = Active. 

2.  Click on [plan and add-ons] tab

3. Click on change plan button

 

If you account is suspended, send a private message to modertor for help.


I think you can only do it yourself using selfserve if you are changing plans?  I don't think it lets you renew the same plan without going through the Moderator Team.

@KMG yes only mods can renew early.