Renew my plan earlier

[pikok]

Hello, 

I have enough money at my account and I need to renew my plan earlier - what can I do? I'm hurry, please help me asap.

Thank you! 

[mimmo]

@KMG yes only mods can renew early. 

[KMG]

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@popping wrote:

@pikok

If your account status is active, you can renew you plan earlier.  

1.  Login to your account and check account status = Active. 

2.  Click on [plan and add-ons] tab

3. Click on change plan button

If you account is suspended, send a private message to modertor for help.

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I think you can only do it yourself using selfserve if you are changing plans?  I don't think it lets you renew the same plan without going through the Moderator Team.

[popping]

@pikok

If your account status is active, you can renew you plan earlier.  

1.  Login to your account and check account status = Active. 

2.  Click on [plan and add-ons] tab

3. Click on change plan button

If your account is suspended, send a private message to moderator for help.

[mimmo]

Mod reply time is 24-47 hours at the moment.  So if you are renewing just for data and it is urgent you could buy a data add-on .Or if your plan is not grandfathered renew(immideate plan change)  a different plan and then futuredate your current one.

[jwds1978]

Contact a moderator and they can help you with that.  Include your phone number and account PIN within the private message to them.

The Public Mobile Moderator Team