Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I have 3 accounts and account numbers with PM and they each have an independent email associated with each. Is there a way that I can have all three accounts associated with one email. No worries if this is not possible....I just noticed a small...
My phone service won't allow me to make or receive phone calls or text messages.
I was just looking through the plan change options in My Account, and there are some new ready-made deals coming I'm going to take one of them! Already future-dated for December 7th!
When I try to make a local call it says you do not have a long distance add on @CS_Agent
I wanted to give a thumbs up to the Mobile Shop at Dartmouth Superstore for helping with set up of my phone, my parents also switched their service there and the staff were very helpful. Had initially asked about Public Mobile at walmart but they wer...
Hi, I registered and paid for the data plan yesterday, but the phone keeps telling me I'm not subscribed to a data plan. I did set the APN to sp.mb.com and restarted the phoneI'm using and iPhone 4S. Any ideas on how to solve this? thanks!
Could South Africa be added please? (I saw in an older thread that it was added, but clearly not).All I hear is: Sorry Talk is not included in your current plan... (which is not true)
Hello PM community, I'm travelling to Taiwan next week, and will be there for 2 months. I know I can check VM from another phone, but how would I be able to check and receive any incoming text messages?
Once again I went to this location of the Mobile Shop and was very impressed by the service they offered. I went to buy a SIM card that I could activate at home. The staff was courteous and helpful. The guy who was in charge was professional and g...
A few days ago I realized that most of the time, people calling me were automatically being sent directly to voice mail. Today I realized that I am not receiving any cellular texts. I have an iPhone 6s and am still receiving iMessages but not SMS/MMS...
I just went to https://selfserve.publicmobile.ca/Overview/ChangeNumber/ and change my number (transfer number) from cogeco home phone to here at public mobile it says "Phone number change successful". When I use my PM cell phone the outgoing number s...
HI there, I have just joined public mobile. I need to transfer my number home phone from Cogeco here
i am switching back to a landline with shaw (public has been great but a landline just works better for me) my renewal on autopay is set for the 24th and shaw will do the modem install and number switiching request on the 22nd in the afternoon i thou...
Hi I need a moderator help with getting sent an invoice or a statement for my account.If any mods can reply to this, Ill send you a pm.
After upgrading my Asus Zenfone Max Plus to android 8.1, my SIM card is no longer being recognized on the Public Mobile network. When I check the status of the SIM card it keeps toggling off/on between "unknown carrier/add number" to "Telus/ and my n...
when I pay money for my plan I didn't get the same options like last month, so I was choose this plan 8 GB at 3G speeds for $50, so like when I check my GB in my phone I see 6.2 GB not like befor ,so umforsurently I was check it my phone when I pay t...
I am a new Public Mobile (Koodo) customer as of Nov6, 2018. Today, I had entered my credit card info in the Register for Autopay section of the Public Mobile backoffice and the info entered was exactly as it appears on my credit card statement. I ...
Hi,I've been using public mobile for a awhile, and I have a 3 month plan with the following details when i click into the "plan and add-on" tab: This plan includes--6GB Data-unlimited international text-unlimited provincial talk My question is, how ...
It appears as though I was charged twice this billing period. I just switched from a $40 plan to the $30 plan (was set to switch at renewal). So my account balance should be $28 after renewing for the $30 plan with 2 friend referals. @CS_Agent
Trying to purchase 3 new sim cards and apparently these payment options are currently unavailable, Any time frame that it will be back up? We really want to xfer to PM asap. Thanks!
Hi. I moved provinces and was wondering if its possible to change my phone number without buying a new sim card
I've just registered 2 phones, and they set them up with 2 different emails. I'm trying to register phone number 2 and I keep getting : The phone number entered is invalid or you may have created your profile already. If you've forgotten your passw...
I have a OPPO A73. I have just recently joined and activated my sim a couple days ago. My data still doesnt seem to be working. I am on the $40 plan with 4.5gb, have checked my account and it shows that all data is there availble and none has been us...
im trying to change my plan and the website wont let me.. i also cant find a way to speak to a human person on the phone which would be preferable, can anybody help?
Hi,today morning from9:00 to 13:30,I didn’t sent any message from my phone and also I didn’t make a call 6********1,but from usesage history I found 7 times destinations is 47463,could you please help me to solve this problem,even I couldn’t find any...
i cant use to pay my bill through my mastercard or set auto pay ! help pls
Hi,Data not working but I can make calls. Checked and still have plenty of data on my plan left. Any ideas at to what may be causing this?Thanks
Last week I noticed I had a voice mail message. I try and access it and it is completely blank...I dialed my number (from my phone) to access it that way - still the same thing. Can anyone help with this?
i lost my sim after making an account and i cant access my phone number so i lost my account. i did not enable self serve
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