Want to transfer an existing account over to new phone. Phone keeps asking for sim network password

[Lanamackay]

Trying to switch my public mobile phone number to a new phone. I put sim card in new phone. It keeps asking for sim network password. Please help

[Helpershelper]

Your right I apologize

[computergeek541]

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@Helpershelper wrote:

You should make sure it’s not locked by your carrier. You should contact your carrier to have them unlock it. Or you can bring your old account number and visit a cell phone store in a mall selling PM SIMs, and they can transfer it for you instantly.

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@Helpershelper 

Once again, retaiil stores cannot assist existing Public Mobile customers. They have zero access to the accounts.  Please keep this in mind.

[Helpershelper]

You should make sure it’s not locked by your carrier. You should contact your carrier to have them unlock it. Or you can bring your old account number and visit a cell phone store in a mall selling PM SIMs, and they can transfer it for you instantly.

[Gunner123]

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@Lanamackay wrote:

Trying to switch my public mobile phone number to a new phone. I put sim card in new phone. It keeps asking for sim network password. Please help

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@Lanamackay hi is it a new phone or new to you sounds like it needs to be unlocked😁

[hairbag1]

Sounds like that phone is locked to a previous network. You'd need a unlock code from them.