[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! forgot my phone at cottage...can I forward my calls to my home for a week?
forgot my phone at cottage...can I forward my calls to my home for a week?
Lost / stolen
I can't log in my account is disabled for some reason. I need to go to plans and add-ons to do the lost n stolen report deactivation so I can fix it BUT I go to self serve and part add-on but all I can see is the community posts and ask a question. C...
Resolved! Make a Payment to someone else's account?
I would like to top up credit to my husband's phone account (both are with Public Mobile). There is an error message when he tries to log in all the time, and it locks him out (it happens all the time, it's getting annoying). I want to go into my acc...
Resolved! referral credit
how could i get the referral credit if it didn't apply to my account after one month?
Resolved! Re: Signing into account
I can sign into my account and when try resetting the password it errors out with a message.Want to find out if I owe any $ as my CC changed previously.
Resolved! Port Protection
Hello I wanna get port protection on my number. Who can i contact for this?
Resolved! Referral a friend
Can I add my friend’s referral code after I activated??
Winnipeg Sim Card Purchase
I went to Winnipeg iphone repair at 765 Moncton street to purchase a sim card and Donny Teng was fast and friendly. Keep up the great service!
Resolved! Do I keep my phone number if i do not pay for next month?
Hi, My billing cycle ends on Sept 14th and I want to keep my phone number till Sept 20th and port out, but do not want to pay for another month of service. I read that if I turn off autopay do not pay the service is suspended and I can keep my phone ...
3gb promo
How do i take advantage of this? it says for a limited time get 3GB on Data for $0 when you activate on the $25, $40 and $50 plan is there a way I can take advantage of this whereas I just signed up, or is that not possible, this plan would work for ...
Resolved! Autopay still active but account and sim got deactivated
My phone is on autopay and the Credit card is still deducing the monthly fee but sim and phone number got deactivated, why?? I was out of the country for a few months and came back 2 weeks ago and discovered my phone has been deactivated. How do I st...
phone number display
phone number in my contacts can show on my phone when I have a coming call, Why
Locked out of my account
I am locked out of my account and want to pay my bill, how do I proceed?
Resolved! How do iPhones react when you run out of data?
I've noticed I've gotten really poor battery life out of my iphone 6S recently. With 30 minutes of screen on time, I had 13% battery left after 12 hours. Nothing looks odd in battery activity, and health is at 91%. I replaced the battery not too long...
Referral Code did not go through during activation of my new plan
I just activated my account and had a referral code from my brother. I entered it during the activation process and a green checkmark lit up beside it but the $10 was not deducted from my bill and he has not received $20 and $1/mo for his plan. The p...
Resolved! Data Usage under viewUsageChangePlan doesn't match plan-and-Add-ons/Add-on-Usage/
I'm on the $25 per 30 Days Public Mobile plan (500 + 500 MB data). I have autopay enabled. Payment for my next cycle is on the 25th, so I'm assuming my data for my current allotment reset on August 25th. According to the Overview tab, I have already ...
Transferring number
I received a voicemail from public mobile stating that my my previous company must unblock my number in order for me to use it with public mobile. I contacted my previous company yesterday and they said their is no block. I have no idea what is going...
Resolved! Second month free reward
I believe I met all the criteria when I transferred back to Public mobile. I still haven't seen that credit yet. Friend referral and auto payment credit are both in. When will the second month free credit be in my account? Thanks.
Account has been hacked
I try to change my accounts password the password reset is not being sent to my email because of the hack and i cant use my phone at all
Phone not seeing the PM sim
HiI bought a Public Mobile sim for my kids phone (an ASUS Zenfone 4), activated and set up payments etc, but when the sim is in the phone, the phone is telling me there isn't a sim installed.I charged overnight his crappy old Alcatel phone, and poppe...
Resolved! Invalid SIM after timeout part-way through activation
Hi. When activating my SIM card I made it as far as picking a phone number and had to step away. When I came back, I had timed out. I tried again but now it says my SIM is invalid. Help?
Resolved! Payment declined September 2020 for no reason
Good morning,I have used my current valid credit card on auto pay for months with no problem. Yesterday I had a message that my payment was declined by my issuing bank, the payment page will also not accept my husbands card, which was accepted the d...
Change the Community Category
What if PM were to change this Category to something more useful. all I see is moved threads and the threads that are actually kept here are buried beneath it all. What do you think about a category for Common issues or something of that nature. and ...
Sim card
Is it quicker to go to a store and buy a sim card or order one, do any corner stores sell them
