Community

Resolved! $15 Plan

Hey guys, Was wondering if any of you guys know how the minutes consumption works for the 15$ plan. I have recently singed up for this plan and I thought that the incoming calls were free, but when I checked my usage recently it showed that I have us...

Resolved! I have iPhone SE2020 plan for $15 and I am not able to send MMS and international text

Resolved! Free Sim

I haven't been a member for a few years but I would like to get back to Public Mobile. I see now they are charging $10 to mail a sim card. Is there anyway to get one for free (in store or for returning customers)?  Bonus question. Having been on LTE ...

Resolved! 3GB Promo?

1000000******* this is my account number  When I signed up I got a promotion that gives me 3 bonus GB of data. Is this a one time promo? Or is it 3 GB per month? Please clarify Edited by ShawnC13 removed account number 

Resolved! Number port over

I need my phone number ported over from MTS  I have already activated my account. thanks

Resolved! Autopay vs. Vouchers or Both?

I've been reading a few recent posts where members are sharing their experiences with purchasing vouchers from various online and retail locations, and sometimes for a slight discount @mimmo . I'm signed up for autopay as I assumed that was the best ...

Resolved! Rewards

I got my wife to cancel her Koodo account and Sign up with a Public Mobile account today. I didn't realize that I had to get a code before we activated the account. How do I get my 1 dollar a month refer a friend reward and my wife to get her one tim...

Resolved! SIM network pin

I just inserted a new SIM card into an old rogers phone. It is asking me for a SIM network pin. Can someone advise?

Resolved! Refund

I did not use my sim/phone for 6 months and were wondering if it is possible to get a refund or have the money deducted currently for the future months as i have resumed using the service/sim.

Resolved! Question about referring credit

This month I found only $3 for referral credit,last month I got  $5 for referral ,so i think this month my 2 friends left the public Mobile.so I cannot get $2 for referral credit?

Resolved! I need my old number ported - cannot find SIMON in order to ask!

 I need my old number ported (I'm am activated and currently using a temporary number on PM) but I cannot find SIMON in order to request it. I know he popped up in the bottom right corner of the screen, when I was here the other day - but today it ap...

Resolved! I ran out of data last night, tried to buy 2gb more today, and now my data is gone

It added 30$ to my account, didn't give me 2gb of data, I'm confused.  Can I not just buy more data if I run out?

Resolved! Is the Alcatel Go Flip 3 supported. I asked when I signed up and was told it would work.

I have an Alcatel Go Flip 3 and was told when I signed up for Public it would work. Now my phone is not working and I have looked and do not see it on the list of compatible phones.

Resolved! Question About Phone Number

Hi, I just activated a new sim and my province is BC but the number they gave me starts with 672. Is it possible to get a 604 number? Kind Regards, Doug 

Resolved! The seller told me he would use a referral code to get me $10 off, but I don't see $10 off.

I was charged for 2 top-ups for a $15 plan ($20 in total). Told I would receive $10 off credit. There is no $10 credit anywhere to be seen. Also, my phone # did not port over. Bad customer experience to start with. We'll see if you guys can turn thin...

Resolved! My old phone is still receiving my calls.

My old number is not connecting to my new phone. My old phone is still taking the calls even though I have cancelled my service with them (Freedom Mobile).

Resolved! vouchers in AB no tax?

Curious if any Alberta residents could comment on their AB voucher experiences.  I just bought two $40 vouchers at the Canmore Canadian Tire.  I was expecting to  pay only GST and save the 7% BC PST,  but  to my surprise, my credit card was only char...

Resolved! ZTE Fanfare 3 supported?

I have a ZTE Fanfare 3 Z852 and was wondering if it is supported. I see ZTE Fanfare in the list but no Fanfare 3.

Resolved! Cannot Create Account - Activation Failed

Hello,When I was activating an account for a family member, the process failed at the last step and I got a 404 error. I was unable to return to the activation website past the step where you check the eligibility of the phone number (we are porting ...

Resolved! Porting from Public Mobile back to Fido

I originally ported from Fido to Public Mobile, and now I'm trying to port from Public Mobile back to Fido. Has anyone else done this before and encountered an issue where the number is still regarded as a Fido number? I was told by a Fido rep who tr...