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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Suspended account

My account has been suspended, but have auto pay

Resolved! Cancel my plan

Hi, I want to cancel my plan. This is for my son, I paid several months, but he never used it. I "talked" with Simon and was suggested to remove the autopay. But then I will have a bill unpaid? I just wait it to be expired? Will this have a bad effec...

my phone service

I am a new customer to Public. For some reason my phone calls go right to voicemail instead of ringing through. If I turn my phone off completely and restart it works. I am not sure if this is a service problem as I have had my phone checked and I...

Resolved! Can I add family members instead of referrals?

I "manage" the accounts for some of my family members. I'd like to switch them over from their present providers too but wondered if there was a way to add their lines to my account which allows me to still benefit from the 'invite a friend' benefits...

Resolved! phone compatibility

Does anyone know if Alcatel U50 is compatable here?

Resolved! Microscopic Megabyte Usage - Wazzup?

Just curious, no problem. My Usage HIstory page online shows a couple of instances web data usage pegged at 0.001Mb. 0.001Mb? What might cause that sort of blip either in the reporting or my electronics? I have my phone's access to data turned OFF....

How do I get my phone connected?

Resolved! 3G / 4G question

Hi AllNew member yesterday and I must say it appears the transition from Bell was good. Half the cost for twice the data! So I have 2 questions1) Does Canada wide calling mean just that- no long distance in Canada?2) I have 5Gigs @3G on my plan but m...

Resolved! questions re. data and referral discount

Hi there, I just set up a new account and transferred my number over and just had a couple of questions: 1) I want to only use my own Wi-Fi data on my phone (apart from MMS texts), so that way I won't ever have to worry about going over data and havi...

Resolved! new phone and sim card won't work

Hi I'm new to public mobile and just had my phone stolen. So I have activated a new sim card and it said successfully changed. I plugged to sim into an iPhone and it won't let me do any calling texting or anything like that. When I try to make a call...

Resolved! Data useage

Can I check total data I used 2 months ago? Just want to check to see if I can cut back on my package

How do I opt out of Public Mobile Services?

I pretty much want to switch to Rogers cause I need to use their data plan as my data source since Public does not offer the 512kbps after overages. What can I do?

Resolved! Porting problems

I have a new phone and activated my card and can't seem to get my number ported over.Its been 3 days my old account was petro can - they use my phone number as an account numberi provided PM with the IMEI of my old phoneI have a 4 digit pin from pet...

Resolved! Long Distance in Toronto

Hello,Im starting off and got the $25 unlimitted plan with 500gb of data. I wasn't sure what to do with the long distance add on so I left it blank. My question is, what is considered a long distance area code? We have so many here: 416, 647, 905,...

US Roaming 1G not working and I need it!

Our family is on day 2 of a 10 day vacay in the US and I purchased the 1Gig US roaming but it's not working! I checked my mastercard and can see that it was charged.. I don't often post on here, but I need some help.. asap! Thx in advance!

Resolved! Changed phone and sim

Hi i upgraded from S5 to an S8 so i had to get a new sim card i transferred my stuff between phones then went to my account and changed sim Numbers but i was expecting my phone number would switch also. what is the procedure to keep my same number

Can't enable some 2factor verification

Hi. New phone just set up, new number. It begins with 672 area code which I've been told is new and not recognized by all apps. Can I please get a new older area code that is recognized.?

Phone is hacked

Somebody hacked my number and phone. They made SIM unregistered. How this problem is solved? I need help now.

Resolved! Cannot receive verification codes

Whenever I use my number to for apps they usually ask for a verification code sent to my number. Problem is that even though the app says they have sent the code, I will have no new messages pertaining to the verification code, making it so i can't l...

Resolved! Over charge

Hi, my credit card statement showing I was charge twice for $40. In total $80 was charged. I have autopay reward for $2 and $10 for referral credit. I should have paid $38 for janurary 5 2020. $50-$12 = $38. But I was charged $40 then another $4...

Resolved! How can I talk to a human? -- I got charged but there was an error and I am not activated.

My activation failed with a "generic error" (very helpful!) but it didn't stop the transaction from going through. My money was taken but it won't let me login and when I try to recover my password it says it doesn't recognize the email address. So I...

Resolved! No internet before and after DUE DAY, enough fund, money has withdrawn from credit card.

This had happened 3 times. Jan 09,2020 is the due day. But my internet service stopped yesterday afternoon. My account suspended this morning even the payment has been taken from my credit card account. MY account on Public Mobile showing inactive, ...

Can't call local numbers - "No Long distance add-on message"

Starting yesterday I can't make any calls on one of the three lines that I own. This is my plan:100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes Any number I try to call, local or otherwise, gets an error message saying that I don't have a l...

Resolved! Do I need to contact my LD carrier now that I've ported my number?

Hi Everyone, Hopefully, I didn't ask this already. I was previously with Bell on a landline number. My long distance was with an independent carrier because they offered a much lower cost per minute for long distance calls. So whenever I made a lo...

Random Charges on credit card

Hello,I have noticed some odd charges on my credit card. Aside from sometimes being charged more then my usual bill by a couple dollars (probably varies from my 1, 2 dollar savings) I have noticed a charge for 11.50 for no reason.Also, in November I...

Kids smartwatch

We are considering this smartwatch for our son. Can this be set up on your service with the $15/month plan? https://www.myticktalk.com/products/ticktalk-3

Resolved! My rewards did not reflect on my 1st bill and no data connection via public mobile data.

Hi.I just joined public mobile. I referred 4 friends and also setup auto pay. No sure why my first billing showing $35, but I got SMS mentioned about $2 autopay reward and $4 refer friends reward and I should have 4 referrable credits ($40) but none ...

Why was i not automatically upgraded? I pay for an old plan & you offer a new one for the same price

I have been a loyal customer for a couple of years, just topping up my account from my phone. I looked online which i rarely do just to find out Public Mobile has upraded the plan that I have always used and now includes Data. I wasn’t going to compl...

Changing my plan

I'm trying to change my current plan from $10 to $35 but everytime I go to payment it's giving me the figure of my previous plan. I tried signing out and signing in again but that doesn't help. I don't want to put money on the account and accidentall...

New customer referral

My friend referred me to public mobile but didn't sent him the referral code or whatnot and now neither of us know how to apply the referral codes to the accounts. Help! XxxooO

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