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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $10/mo for 6 months!

I switch from freedom on Nov 10, 2019. their plan was 6gb for $40. I had both Public and freedom for 2 weeks while I tested my new Public service. Now 100% Public. Not fair I missed $10/mo for 6 months by 5 days. Are you able to help?

Resolved! Samsung Evergreen Sgh-a667t

Hey I have the above phone, and am having issues getting it to connect to the public mobile network. It is unlocked, was with Telus, but I can connect to a Fido sim with no issues. Did a search on the form and others seem to be able to use this phone...

Resolved! Purchased wrong add on.

Hi I am new on here and I purchased a us data roaming add on..I live in Canada and don't travel I am hoping someone can change my add on to a data add on I can use here at home in Canada.

Resolved! Accidentally purchased us roaming data

Hi can anyone help me change my add on I accidentally purchased us roaming data for 20 dollars ..I live in Canada and meant to purchase extra data I can use here at home

Resolved! Community Rewards

Where can I see the amount of dollars I get for participating in the community?

Resolved! Port number

Hi everyone I was with bell. Then I decided to try lucky mobile and ported my bell number to lucky mobile 2 weeks ago . But now i want to port my number from lucky mobile to public mobile. How long will i have to wait to port my number?

Transfer from Chatr to Public Mobile

How can I transfer from active Chatr connection to PM? I've Samaung A70.

Resolved! Adds on 500 minutes consumed on in-coming calls

Hi there - Please any body apprise me the icoming calls are being charged? I've purchased 500 minutes as an adds on a $10/m plan. The adds on minutes are consumed with out dialing out. Can anybody guide me on this?

Resolved! Service

Do you get much service in more remote places like Newfoundland?

Resolved! not working

Hiw come my phone not working in the us i have the international plain and cant get or make call or text.

Resolved! Oneplus 7T

Is this phone compatible with the Public system?

Resolved! 4 digit pin number

I have misplaced my Public Mobile PIN and I have done a factory reset on my phone. How do I recover the PIN for my plan?

Public vs Eastlink

I will post this for anyone looking to make the jump to Public! I was with Eastlink on their newest network ( faster texts/calls/data ) this is the biggest laugh i ever had. I ported or to Public on the wekend from my Eastling account. Ya Public's 3...

locked out

after having been locked out and trying to get a new password, I am still getting stuck on the security question. If I enter the security quesiton as I remember, and click on continue, the next screen informs that the answer to the security question...

Resolved! Paying my Autopay account

I have 3 phones signed up for autopay on my credit card. My old card was compromised and they are sending me a new card but it is unlikely to arrive before my next payment is due. How can I pay my accounts so that my service is not interrupted.

Is iPhone 6 compatible??

I just purchased a SIM card and activated it with the $15 plan, BUT when I inserted the SIM card in my iPhone 6 the message: No SIM Card Installed shows up!Am I doing something wrong? This website specified that the iPhone 6 is compatible but it does...

Resolved! Today, I activated at a retail store and didn't get the option to put a referral.

I'm very dissapointed. I went to a retail store to by a SIM card and didn't realise that I wasn't given the option to put in my friends referal code. The person at the store didn't give me the option. Is there anyway to change the referal person? Dan...

Resolved! Cellular settings on iphone 7

The instructions are to change the cellular settings but the phone appears to be working without doing that and public mobile shows as provider. Do I need to do anything or just go on my merry way?

Resolved! $15 unlimited incoming calls

Hi. Is the $15 plan with unlimited incoming calls mean anytime from any other service provider including from the US not just PM numbers?

Resolved! How do I know top% in October 2019?

Can someone tell me how do I know what top% in October 2019 for myself,usually I got from email and this monthly I don't get any information for top% in October.

Resolved! Going traveling for a few months

I will be out of the country for a few months. Is there an option to put the phone plan on hold so I can still keep my number? I suspect no and think I will just have to transfer to the lowest tier plan.

Oukitel C17

Is this compatiable with Public mobile network.I can make and recieve calls. I can't get 3G data to work

Resolved! I want to remove voice mail for the time being.

I want to remove voice massage for the time being.Can I active anytime.If, please deactive voice massage from my plan.

Resolved! Had a "invalid sim card" top left hand corner of IPhone

Anybody ever see this message before "invalid sim card" in the top left hand corner of my Iphone 7 where ususally you see Public Mobile, I simply powered down and turned the phone back on and all is good. Just curious if anyone else has had this happ...

ALL CALLS DOWN. several days - no apparent reason

ALL incoming and outgoing CALLS DOWN. NOT CONNECTING'Cant complete calls' says 'long distance add on is not active. 'Voicemail and local calls fall into this.Incoming calls are simply not going through. No reason for this.My last payment was successf...

Lot of spam calls and wrong number calls

Hi,I recently got a public mobile sim and I have been getting lot of spam calls from "legal department" with automated voice. This has been happening almost daily now.I also get a lot of calls asking for somebody named Cedric.Can you guys please tell...

Resolved! Moving to Victoria from Vancouver

I am planning a move to Victoria from Vancouver. I have been Public Mobile customer for 2-3 years now with phone number starting with area code 604. Do I need to change my area code and if so how?Can I keep the rest of my number same (except area co...

Resolved! Data issue

I went to put extra data of 10 bucks on my account but accidentally put us romaing data and I dont go to the states so can we fix this ?

Resolved! Activation failed

I went through the sim activation process and received a confirmation email but the sim has not activated, I cannot log in, I cannot change my password because my email is not recognised, and the phone number i chose does not work when trying to veri...

Reset my passwoed

My account is locked out ive forgotten my passowrd how can I resset it for acess to my self serve.

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