@mm80
Exactly....that doesn't mean the OP cant use it to her advantage to get what she seeks....a refund of her 26 days her service she didn't use. Just as spreading misinformation or encouraging a new potential customer to switch to pm immediately regardless of how much prepaid service they have left at their current provider is not tolerated here it shouldnt be at koodo. But alas.....i don't expect koodo to change their less than ethical sales tactics it doesnt mean the new client shouldnt seek redress in the 14 days they have the upperhand after that they are at the mercy of koodos whims and 30 days notice.
As my customer I wouldn't dream of arguing with your choices I only present you with your options and offer you suggestions if you ask but if after two bites of your roast lamb you decide you would rather have the salmon that I recommended do i mention you have to pay for both? You don't expect me to take the lamb off your bill despite not wanting it wrapped up to take home? One of the things I do is make sure a customer is fully aware of all of their options, the costs and i repeat back to them what they have ordered so there is nothing to complain about or anything I have done while serving them....the chef overcooking the salmon is out of my hands but i will argue on your behalf with the kitchen, take all the expletives and abuse and serve you a new perfectly cooked piece of salmon with a smile on my face.....but you're still getting charged for the lamb you ordered. And I do all this for minimum wage and if you choose not to tip me I will pay 5% of your bill out of my minimum wage to tip the kitchen who messed up your salmon and yelled at me. That's good customer service. Thank you! Please come again.
