Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello , My auto payment had an issue with making payment on June 14th because I had to get a new credit card thus making the one on autopayment one invalid. My account deactivation date is September and I recently noticed that I received a offer fro...
Hello I was wondering if someone would be able to help me get a copy of my invoice for this month? I need a copy of it for personal reasons. Thank you for your time!
My girlfriend is planning to port to a Rogers corporate plan. I want to switch my current PM account to take over her current PM account (I have a grandfather plan and she has a better plan). Is this possible and what are the steps I should take to r...
Hi, i wanted to change my old plan for the new $40/4GB promotion, and i cant seem to change it even thought i got funds in my account, can someone help me it would be very much appreciated
Without auto pay this is always a nightmare, I'm trying to pay my phone bill, it says my plan is reactivated, then it says I have a balance owing and that I have an available balance higher then what is owed the the numbers change wildly when I try a...
I transfered my account to Koodo recently. If I want to use PM for my parents for the data plan, can I give my previous SIM card to them? What should I do to reactivate the SIM card
How does one change their screen name?
I have an Sony Xperia M4 Aqua. It is compatible with Publics network.I am not a new user. My account is up-to-date. I have a talk plan NA wide.My phone itermittently fails to complete outgoing calls or incoming calls. It sometimes works if I power of...
I suggest that we "BRAVO" all positive and constructive posts in order to help fellow members.
I do realize that one can earn Thumbs-Up , Stars etc. but how do these rewards translate into cash rewards?
Public Mobile has many great features but lacks a 30-day texting add-on. Perhaps If many of us give this post a thumbs –up then maybe PM may notice and add a 30-day texting add-on.
Hi I m with public Mobile since last 5 month. Everything was working fine. But now since few days I cannot send SMS. iMessage works fine. I turned off iMessage, reset my phone twice, I did network reset. But same thing. Try to contact moderator & giv...
How do I deal with a billing issue? My bill was more this month then previous months. I am on automatic top up and also didn’t receive my reward. There is also an extra $10 charge that says 30 days past which makes no sence if I am set up to top up a...
Hello just went into my account and it says account is suspended. I have a $33 account balance and my monthly plan is $33. It said if you have available funds please ignore. So why would it say account suspended when I have enough funds?
My Account was going to get 20 dollar credit for the bill of month June. As per my knowledge, I was going to get 20 dollar credit if we buy the new sim card from Walmart but I haven't got yet and public mobile has disabled my service and they are ask...
Hi PM Community! I had an issue that I'm not sure if anyone can help me out with. When I'm on my phone and browsing the web or using apps, data is perfectly fine. As soon as I pick up a call, my bars change from 4G LTE to 3G and the Internet cuts out...
hi i got locked out of my account. could someone assist?thanks
Hi, I just signed up for the $40/4GB promotion and wanted to check if the person signed me up correctly or if I need to change this. From the screenshot below the plan shows within the My Data & Add-Ons but does not show any of the other promotional...
As far as I can tell the pricing on the 90 day vs 30 day terms are generally the same for the same services. Is there any benefit to one over the other?
I’m just wondering if Public Mobile sends out text notifications if you hit 80% data, etc., like some of the other companies do? And is there a way to put a limit on your own data use? For example, if I have a 90 day plan with 16GB can I limit monthl...
Make my plan to 20$ unlimited please
I am having issues with roaming in the US with calls being dropped, no text messages being received and no mobile data. I loaded the US talk-text-250MB add-on on June 5th and it worked beautifully for 10 days. On June 17, I purchased the US talk add...
Has this ever happened to anyone before? I can reach others but when they call me back, or use the number I send to them, or try to text me, I don't receive anything. They told me they all reach a (probably the same) stranger.
Hello Shazia,I'm new to Public Mobile and I'm having the same problem. When I plug my sim into my wife's phone, I don't get any signal there either. Grateful for any advice you can provide. Best,R
Hi I got my sim card yesterday with 40 dollar plan with data , but data is not working with my apple phone ,apn setting is all set and accurate , it shows lte some time 3g but data not work
Added $15 400min International calling to my plan two days ago, but cannot call Europe?A friendly/jerk voice says "Hello, this is public mobile, your plan does not inclde calling"So, is the add-on just a money grab false advertising?
Super frendly but he didnt know much about public mobile!
Good afternoon. I will be out of the country and would like to unblock my phone in order to be able to use it elsewhere.I have been a public mobile customer for yearsMy phone is a Samsung Galaxy J1 (SM-J120W)Do you need an IMEI number to proceed?Than...
Hi right now I am on a Rogers plan. I pay 47 dollars for 6gig LTE data and like 500 min and 1000 texts. I usually end up going over my data and pay a lot of overages which I s why I wanted to switch. I was wondering if there are any good deals for...
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