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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15968 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26973 Views
  • 184 replies
  • 27 Bravos

Resolved! payment is more than my monthly plan

I went to pay my 30 day plan yesterday, checked online at my credit card transactions and instead of $52 it shows @CS_Agent Transaction DetailsAuthorization amount:$58.76Retailer name:PUBLIC MOBILEPurchase date:04/04/2018Retailer city:8554782542Settl...

ojibweguy by Great Neighbour / Super Voisin
  • 791 Views
  • 2 replies
  • 0 Bravos

Resolved! How to enable Autopay?

Hello,  i need help to enable autopay. I went to payment tap and click on manage autopay but where can i enable it?  Please help! The team_moderator is not really helpful. 

leanne_tran08 by Good Citizen / Bon Citoyen
  • 3480 Views
  • 17 replies
  • 0 Bravos

Porting Number from Vonage

Hi everyone, I'm trying to help my mom get set up on Public Mobile.  We have the SIM and she's got service, but we're trying to port her Vonage number and apparently she got a text today saying that the port was unsuccessful for some reason. Is there...

DotNM by Great Neighbour / Super Voisin
  • 530 Views
  • 1 replies
  • 0 Bravos

Re: Help trying to understand my plan better!!

I just signed up for the $25 plan that states this plan includes unlimited text and picture messaging. Texting works, but attached pictures are being rejected. Advice from anyone?

dingaling by Good Citizen / Bon Citoyen
  • 1866 Views
  • 28 replies
  • 0 Bravos

Resolved! Re: Data sharing

I have the same problem with my Iphone 6s plus.  I was able to share my connection with Telus. Since I switched with PM I am not able to share my connection. The computer will connect to the phone... but I do not have access to the internet. Did anyo...

jpf by Great Neighbour / Super Voisin
  • 786 Views
  • 2 replies
  • 0 Bravos

Re: US Add-ons not working, needs a refund

I have added US roaming, it is visible in my account, but could not make any calls or use any data while in US...that was disappointing. It kept saying I did not have a valid plan,?? .how can get a refund of some sort..

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asangaai by Great Neighbour / Super Voisin
  • 899 Views
  • 3 replies
  • 0 Bravos

Help trying to understand my plan better!!

I have the unlimited Canada wide talk. Which if I’m not mistaken means that I can call and be any where in Canada and it does not cost any additional fees? Can anyone confirm or clarify this?!  I also have the unlimited international text. I’m trying...

NewfieDoll by Good Citizen / Bon Citoyen
  • 861 Views
  • 4 replies
  • 1 Bravos

I forgot my password to self-serve

I forgot my password to self-serve.   When I try the "forget your password?" link, it displays no security question, but it comes with an error "An error has occurred. Just a heads up that the security question is case sensitive. Please try again." H...

Ronnie by Great Neighbour / Super Voisin
  • 418 Views
  • 1 replies
  • 0 Bravos

Cannot charge my Credit Card

@CS_AgentI try to use a new credit card to pay the due, but it keeps telling me that it cannot charge my card. It is not a Canadian bank card but it is visa.

yhnet33 by Great Neighbour / Super Voisin
  • 446 Views
  • 1 replies
  • 0 Bravos

Bad signal from my condo - solution?

Hi, I am living in an high rise building just in front of downsview airport (1060 sheppard av west north york) and the communication can just drop randomly there for me.I have just bought a new phone (zenfone 3) and it doesn t help. I have also switc...

TrialAndErrors by Great Neighbour / Super Voisin
  • 3549 Views
  • 10 replies
  • 0 Bravos

Resolved! Need Help with credit refund.

Hi, I joined public mobile for the special promotion (Promotion be4 Easter). I went to one of public mobile retailer(walmart). There should b no charge if i activated in store. I showed all the detailed to the staff in walmart, however, he insisted t...

nickwinca by Great Neighbour / Super Voisin
  • 1251 Views
  • 4 replies
  • 0 Bravos

Resolved! I got charged twice on my bank card

Can someone tells me how i can get help i got charge twice please i need customer support to reach me it froze my bank card im not really happy

Ding34 by Great Neighbour / Super Voisin
  • 909 Views
  • 4 replies
  • 0 Bravos

Data not working

Hi everyone, my data is not working and I cannot see if I used all data in my plan.When I click to check I get this:      

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andreaamado by Good Citizen / Bon Citoyen
  • 863 Views
  • 4 replies
  • 0 Bravos

Resolved! 400 LD Minutes Changed?

@CS_AgentCurious as to whether the 400 minutes international long distance calling option has changed?New terms or new countries or? While reviewing my payment history I noticed in details it now says:Do_Not_Use_Int'l L.D. 400 minutes/ Appels intl. $...

kav2001c by Mayor / Maire
  • 1091 Views
  • 7 replies
  • 2 Bravos

Re: Transferring your number to Public Mobile

Hello,I have ported my landline to public mobile over 48h hours ago, I can make calls from the line but still recieve them on the landline. I read that I would just have to wait, but then I recieved a text from public mobile saying that they are havi...

loran123 by Great Neighbour / Super Voisin
  • 2019 Views
  • 2 replies
  • 0 Bravos

Resolved! Want to add data to a talk and text plan

I just have talk and text on my second phone. How do I add data to the plan? I tried to open my car door with just talk and text, Told no internet connection. Luckily I had my main phone with me that has data. 

wceady by Great Neighbour / Super Voisin
  • 590 Views
  • 1 replies
  • 0 Bravos

Dead silence when answering & making calls

I need someone in tech support to help with this issue.  95% of the time when I answer or call someone, there is no sound.  They can't hear me and I can't hear them. Only complete silence.  At first I thought it was my phone so I switched the sim to ...

Stephanie883 by Great Neighbour / Super Voisin
  • 1072 Views
  • 3 replies
  • 0 Bravos

Thinking of getting PM - in welland

Hi. I'm currently with freedom Mobile. It's crap and I'm looking for a new carrier. I'l be moving to welland for a year and back to Toronto after that. I'm just curious if anyone has anything to share regarding coverage in both niagara/welland and to...

Bleedlikeink by Great Neighbour / Super Voisin
  • 2155 Views
  • 24 replies
  • 0 Bravos

Resolved! Plan change

Hi. My plan has expired yesterday, and I'm trying to change it to: 30 dayunlimited talk to canada/usunlimited text2GB of 4G data Even after I added sufficient funds, it won't let me change my plan. Please advise. Cheers

yuhuil by Great Neighbour / Super Voisin
  • 820 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM Card invalid

Hi Community,I have come back to Public after a promo to ko koodo. upon trying to activate my old SIM card it errors out with an invalid SIM card message. can anyone assist? I dont think I should ahve to buy a new SIM card whn I already have one.  th...

dmrd14 by Good Citizen / Bon Citoyen
  • 753 Views
  • 1 replies
  • 0 Bravos

Resolved! Porting time

Hi all, My wife and I both joined Public Mobile a couple hours ago. She was previously with Koodo and me with Telus. Her port went through no more than 30 minutes after joining but my phone still hasnt lost service with Telus. I am wondering how long...

Dre by Great Neighbour / Super Voisin
  • 1907 Views
  • 6 replies
  • 0 Bravos

Data not working

I have a data plan and when the first came around my data renuwed but will not work. 

Brittany by Great Neighbour / Super Voisin
  • 692 Views
  • 3 replies
  • 0 Bravos

Resolved! province wide Talk

Hi!  does unlimitted province wide talk mean that you can make or receive calls to or from anywhere within the province ?

Totop by Great Neighbour / Super Voisin
  • 2134 Views
  • 23 replies
  • 0 Bravos

Resolved! How to change from grandfathered to in-market? (Can't call *611)

I wrote to the mods too but though I'd ask here. I'm on the grandfathered UL T&T + 1GB plan an am currently inactive. Want to reactivate but on an in-market plan. Can't  do it self-serve and not in PM coverage area to dial *611. How can I do this? Th...

ottawa by Model Citizen / Citoyen Modèle
  • 1717 Views
  • 18 replies
  • 0 Bravos

Resolved! How do I get a moderator???

Why is it so difficult to contact a moderator it should be really easy but it's not.... I need a moderator!!!

caseyadam by Great Neighbour / Super Voisin
  • 973 Views
  • 2 replies
  • 0 Bravos

Resolved! Switch from a Shared Plan to a New Public Mobile Plan

A friend and I share an account with Telus. We would like to switch over to Public today for the 30$ special plan.Can we both switch over and keep our number (even if he is part of my existing Telus account)?Does Public Mobile cancel our existing pla...

Donovan20 by Great Neighbour / Super Voisin
  • 991 Views
  • 3 replies
  • 0 Bravos
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