Call and message services barred

[Piratheepa]

Hi Moderator, 

The outgoing call and message services have been barred since yesterday. I received a message last week from 611 indicating that "you have 10 minutes left in your plan', but the call history shows less than 10 minutes in total of outgoing calls during the specified period. 

I could hear a voice call mentioning that 'You don't have a long-distance plan and please add-on' while I was calling to a number within my province. 

Please rectify the issues. 

Thank you

Best regards

Theepa 

[AE_Collector]

Entirely possible I would say. The system may test that you have minutes available when you go to make a call and then it deducts the number of minutes from your remaining minutes pool when the call is terminated. But if you run out of minutes technically during the call There isn’t the mechanism to cut you off. I have never had occasion to run out of outgoing minutes in the 11 or so months I have been on the $15 plan and now with 1000 minutes in the bank I likely never will.

AE_Collector

[Anonymous]

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@hairbag1 wrote:

A distant relative and I had this discussion a few months back. He has the $15 plan and says his calling ended after he hung up from the last outgoing call. He figured it went 8 or 10 minutes past the 100 minutes.

That discussion is what I based my response on. I guess I figured that's how it worked in all cases. Seems like results may vary.

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A most excellent piece of evidence. I haven't run out of minutes since all these gifts and $5 add-ons so I only had a dim memory of earlier on with the $10 plan that a call just stopped. But maybe I had it wrong.

I did say "I think" 🙂

[hairbag1]

A distant relative and I had this discussion a few months back. He has the $15 plan and says his calling ended after he hung up from the last outgoing call. He figured it went 8 or 10 minutes past the 100 minutes.

That discussion is what I based my response on. I guess I figured that's how it worked in all cases. Seems like results may vary.

[Anonymous]

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@bluejaywpg wrote:

@Anonymous actually, @hairbag1 didn't really answer that question, only referring to when it ends but not how it ends. So unless someone says otherwise, I'll assume it ends abruptly. 

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That's why I contradicted him. I interpreted him saying that the call would continue and then you wouldn't be able to make another one.

[bluejaywpg]

@Anonymous actually, @hairbag1 didn't really answer that question, only referring to when it ends but not how it ends. So unless someone says otherwise, I'll assume it ends abruptly. 

[Anonymous]

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@bluejaywpg wrote:

@Anonymous the other question is, if I run out of minutes during a call, will it abruptly end? Or will I be able to finish 1st & then no more placing calls until the next cycle or when I buy a minutes add-on? Do you know?

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I know this is contradicting the esteemed hairbag1 but I think the call abruptly ends. But notice my hedge word "think". Having the excellent add-on will allow the call to seamlessly move over to consuming those minutes after your plan minutes.

[hairbag1]

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@bluejaywpg wrote:

@Anonymous the other question is, if I run out of minutes during a call, will it abruptly end? Or will I be able to finish 1st & then no more placing calls until the next cycle or when I buy a minutes add-on? Do you know?

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Get yourself the $5 / 500 minutes of Canada wide calling add-on.

Get yourself a free voip app such as TextNow...you'd be able to call or text any number in North America as long as you have a wifi signal....for FREE !

[hairbag1]

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@bluejaywpg wrote:

@Anonymous the other question is, if I run out of minutes during a call, will it abruptly end? Or will I be able to finish 1st & then no more placing calls until the next cycle or when I buy a minutes add-on? Do you know?

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When your call ends...you won't have anymore calling features until next renewal or when you successfully add a calling add-on.

[bluejaywpg]

@Anonymous the other question is, if I run out of minutes during a call, will it abruptly end? Or will I be able to finish 1st & then no more placing calls until the next cycle or when I buy a minutes add-on? Do you know?

[bluejaywpg]

@Anonymous I should add that back in July, I did receive a text saying that I used 75% of my data. I did not have the extra 1 GB add-on at that point but I did buy the add-on that same day or the next day, & have not had that notification since, even though I've dipped into the add-on every month since. 

So maybe the add-on is the reason why I haven't received any more such notifications?

[Anonymous]

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@bluejaywpg wrote:

@Anonymous I've used almost all my minutes, 88 to be precise, & all of my data this cycle. I never got any notifications for either the minutes or data. Does it matter that I have a data add-on too? I don't have a minutes add-on. 

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You should get a 10 minutes left text. I'm going to back out of any certainty around data warnings. I think it's based on all. What I'm not sure of is if ANY are sent when data add-ons are present.

[bluejaywpg]

@Anonymous I've used almost all my minutes, 88 to be precise, & all of my data this cycle. I never got any notifications for either the minutes or data. Does it matter that I have a data add-on too? I don't have a minutes add-on. 

[Anonymous]

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@bluejaywpg wrote:

I wish it would actually still say on that page your data usage. Instead of not being there, it should say 250 GB / 250 GB if all the data is used up.

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It took them forever to add the blurb.

But you get texts at 75% and 95% usage. Then it just stops. That's a pretty good indicator that you've run out.

[AE_Collector]

Generally calling outside of telco traditional toll free areas (definitely not province or country wide) Requires a 1 before the number even though your plan may cover Calls to a wider area.

AE_Collector 

[bluejaywpg]

I wish it would actually still say on that page your data usage. Instead of not being there, it should say 250 GB / 250 GB if all the data is used up.

[Piratheepa]

Hi, 

I got it.

Thanks.

[Piratheepa]

Hi, 

Thanks

[Dunkman · Accepted solution]

@Piratheepa 

You most likely ran out of minutes for talk.  Does your text and data work?

One way to check is to see whether you see the talk minute tracker in your self service page under Add on section.  If you don't see the 50 or 100 minute tracker, that means you ran out of minutes.  

For example,

[esjliv]

Hi @Piratheepa ,

You posted in a Public Forum not directly to the Public Mobile Moderator Team.

What does your STATUS say in your self serve account?

What plan do you currently have?

FYI:

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

The text indicates that you're running low on minutes. Perhaps now you've run out. The $5 500 minute add-on is a great add-on for those times that you go over your minutes.

Checking your voicemail with the phone uses minutes too.

Edit: are you looking at your phone call history or the self-serve usage details?