Hello Public Mobile Community.
In August 2024, I thought there was a problem with my credit card which would affect the automatic monthly billing to my account. I received a text message from Public Mobile stating that services would be cancelled if payment was not made. In response, I immediately did a Top-Up payment online.
I also double-checked the existing credit card details in my Public Mobile profile. They were correct. I assumed that the Public Mobile text was sent to me in error due to a timing issue. Therefore, for August, I expected to see 2 charges to my credit card account. One for the automatic monthly renewal, and one for the Top-Up payment.
Upon reviewing my credit card statement today, I was surprised to see 3 charges from Public Mobile in August. It looks like there is one automatic monthly renewal, plus two Top-Up payments. This would mean that my account would be paid up for the August, September and October billings. However, It doesn't seem clear in my Payment History that this is indeed the case.
Would you be able to look at my Public Mobile account to see if 3 months of payment have been received?
Thank you very much for your help.
