Community

Resolved! I added on the US data talk and text just now and i don't need it to start till Wednesday.

Any ideas on what i can do?

Resolved! Do I keep $5 off promo if I switch plans?

I currently have the $35/month 2.5GB 3G Plan. There is a $5 off promo and a $2 off for auto-pay/loyalty, so I actually pay $28/month after tax. If I switch to the $35/month 4G plan, will I still get the $5 off per month promo and pay the same per mon...

Resolved! porting restart

I did not send yes to old provider, please send reqest to shaw agin.Nxxxxxx Edit by Dunkman: removed personal information  

Resolved! Max number of participants for conference?

I'm trying to convince a buddy to sign up to PublicMobile. He regularly does 6 way conference calls (!) for work, from his Virgin line. Is that possible with Public Mobile? I'm not sure how to test this myself.. iPhone 12 is that matters. thanks

Resolved! Question re: US Roam-Talk Txt 3 GB Data(15d)

Good day everyone, Asking this question because I've heard different things and looking for clarification. If I buy the "US Roam-Talk Txt 3 GB Data(15d)",then I use all the 3gb data. Can I buy the 25$ 15-day 3gb USA addon ?Can I rinse and repeat this...

Resolved! I didn’t get the txt msg from my old provider

I didn’t get the txt to authorize the transfer. Can Public resend the request?

Resolved! Tracking number for Order

Do you provide tracking number for the order placed for new sim card

Resolved! My account was successfully activated, no service upon inserting new SIM

I did all the steps, got the text from my old service provider and consented to my number being transferred. I waited then until I had no service with my old SIM and inserted my new PM SIM. It says SOS only. I have tried turning my phone off and on a...

Resolved! Account problem

I have a problem with my account, because ive seen that they deducted me two times, how can i talk to customer service?  Thanks

Resolved! Forgot email address

HiI forgot the email provided for creating my account.

Resolved! MyAccount password error

I’m struggling to login to MyAccount. After successfully changing my password it still doesn’t work to login. Why isn’t this working?

Resolved! Reimburse for add ons please

Dear concern, I mistakenly purchased a data add-on (200 MB) instead of roaming data (which I bought later). Can you please cancel the transaction first transaction, not the roaming one? Best wishes,Shaumic

Resolved! Double payment

I was charged twice for a payment. I received a text saying my account was deactivated (odd). I followed the link to make a payment and clicked the refresh button on the browser. I was then charged twice according to my bank account.

Resolved! Issues on Telus transfer

I opened a Public Mobile account and transferred my accounts over. I have not had an issue transferring 3 of 4 accounts. The 4th account has had an issue. I have confirmed with the Telus porting number that both my Telus number has been transferred a...

Resolved! Roaming add on

My Roaming does not work. When I place a call it says I need the Roaming add on and I have it.

Resolved! Unable to receive call or call other people

Can I please have someone to take a look at my number? I checked the account page, paid on time and the text service is working fine.  I tried calling *611 according to the voice message, it automatically cancelled after a moment. The error code is 8...

Resolved! I cannot receive calls

Resolved! New activation

I purchased a SIM card from you and when I go to activate it, I get the message that my phone # isn't valid. My current plan is through Koodo

Resolved! over payment

Hello. I was over seas for a few months and reduced my plan to the lowest amount to keep my phone number active.When I returned I opted to upgrade to a data plan and on 6 separate occasions the transaction timed out or would not go through. The seven...

Resolved! Unable to login my account

Whenever i put my email and password to login my account it says something wrong 

Resolved! activation

just signed on May 20th and not able to receive, or send messages or make calls. When trying to call the message is "Not registered on network"What now? 

Resolved! Transferred number and need to cancel - can't log in

I tried logging in. No luck. I tried resetting password, no luck. Getting quite frustrated. Basically - I transferred my number to Koodo. I need to make sure my public mobile account is closed or payment option removed so I don't get charged for serv...

Resolved! Sim card swap

My dons phone was stolen. I bought a new sim card to switch his number to. I keep going into my profile and typing in the new sim card and it just refreshes to all 0's . So how am I supposed to change his number to the new sim card

Resolved! unable to log in or reset password

Hi,I was not able to log in to my account or reset my password.  please help?