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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14251 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25384 Views
  • 183 replies
  • 26 Bravos

Resolved! Long distance calls disabled.

Hello,As shown in the below information, I still have 257 mins left for my long-distance call. When I tried to call a long distance, I am getting rejected. Would you please fix this issue for me. Below is information copied from my account:"500 mins5...

nmumin by Good Citizen / Bon Citoyen
  • 900 Views
  • 12 replies
  • 0 Bravos

Can't log in

I need to submit a ticket as I can't log into my account. I did try to reset my password and it said it was successful. However, when I try to log back in, it says email and/or password does not match. Now I am locked out (for 3 hours??). My credit c...

Bgeorgie by Great Neighbour / Super Voisin
  • 344 Views
  • 5 replies
  • 0 Bravos

Resolved! Did auto-pay change to automatic top-up?

I just noticed this this month.  Usually I get a reminder a few days in advance to ensure that I have enough funds to cover my next month's payment.  I'm on auto-pay.  So usually after I get this message, I go into my account and check my balance.  I...

mobileguy by Model Citizen / Citoyen Modèle
  • 733 Views
  • 6 replies
  • 0 Bravos

Resolved! International texts and calls

Hello there,I am leaving Canada to Jordan for a vacation. How can I keep receiving texts or calls while I am outside Canada?Your help is appreciated!

Abusaleh by Great Neighbour / Super Voisin
  • 416 Views
  • 4 replies
  • 0 Bravos

Resolved! How can I add the ability to call

Australia  my buddy called me, but I want the ability to call him back. A single number. Can I add one number to the plan? If not, where do I request the feature? your friend, JB81

JB81 by Great Neighbour / Super Voisin
  • 301 Views
  • 3 replies
  • 0 Bravos

Resolved! Reset password

Hello... I am having problems signing into my Self-Serve account.  This seems to be an ongoing problem with my account as I can see from the message history.  I have tried to reset the password a number of times but keep getting a message telling me ...

Domgodess by Good Citizen / Bon Citoyen
  • 372 Views
  • 2 replies
  • 1 Bravos

Resolved! Can I CANCEL my purchase of a SIM card?

HI,I'm a foreign traveller and just bought on line a SIM Card at Public Mobile.The shopping page informed a shipping delay of 2-business days, so I confirmed my order.Then I received a confirmation email stating that the delivery would take 5 to 10 b...

a3por4 by Great Neighbour / Super Voisin
  • 601 Views
  • 6 replies
  • 0 Bravos

Resolved! My Account

Password changed successfully in MY Profile, but can't log in

Melvs by Good Citizen / Bon Citoyen
  • 339 Views
  • 3 replies
  • 0 Bravos

Payment

Why am I unable to access *611

Andy15 by Great Neighbour / Super Voisin
  • 246 Views
  • 4 replies
  • 0 Bravos

Resolved! SOS only and can’t log in to account

Have had the same sim card for years and never had problems but the last 4 days I’ve had no service and its showing SOS only. I also can’t log into my account, keeps showing an error even when trying to reset password 

Resolved! Lost phone

I lost my phone would like to cancel monthly payment

rpchretien by Great Neighbour / Super Voisin
  • 289 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't call specific number

Hi guys, I activated a friend of mines phone to public mobile last week. He switched his number From Bell. Now when caller A tried to call the new added account all that happens is he get the 1UT1 message of the caller is unavailable. He is sitting a...

Resolved! Swap sim card number

Hello,I input my new sim card number into the change sim card number section and press save changes but it doesn't save and just deletes all the numbers I put in back to all zeros. 

While279 by Great Neighbour / Super Voisin
  • 345 Views
  • 5 replies
  • 0 Bravos

account

I’m trying to add my phone number. Going around in circles. Can’t verify my account. Resetting password. Still doesn’t work. Help.

Ederosenroll1 by Great Neighbour / Super Voisin
  • 197 Views
  • 3 replies
  • 0 Bravos

Resolved! New activation

I'm trying to activate a new SIM and got Error 837

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tnoomor by Great Neighbour / Super Voisin
  • 184 Views
  • 1 replies
  • 0 Bravos

Hi Everybody.... Service, Payment, My account...

Remember me?  ...Your monthly pest.  I still can't log into my account.  I'm in here complaining about this every month for almost two years.  Are you getting to know me yet?  ....Can  I have a technician or representative who will work on my problem...

Resolved! To mange my credit card for payment

Can l update my credit card on my account in the this community now? My bank has informed me that the old expiration date of my credit card was not updated to the current expiration date of 05/27. So, please show me how to rectify this problem and ho...

Jefflin by Good Citizen / Bon Citoyen
  • 273 Views
  • 1 replies
  • 0 Bravos

@support

@Support I’m locked out. Please help me pay.

Amazon88 by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 0 Bravos

Resolved! New FREE SIM card confirmation?

I did order the free SIM card on promotion. However I did not receive a confirmation of this order. Has anyone received their free SIM card or at least the order confirmation?

Tsawwassen by Model Citizen / Citoyen Modèle
  • 417 Views
  • 3 replies
  • 0 Bravos

Resolved! Current promotions

Currently with Koodo, paying $55 for their 50 gig plan (don't use nearly that amount).Does anyone know how long they'll keep this $40 15 GB plan active for? I've got 2 months left on my Tab and might pay it off early to come over to Public.

kadamczy by Good Citizen / Bon Citoyen
  • 852 Views
  • 18 replies
  • 1 Bravos

Resolved! overcharged

post date Jan17 invoice $24.86post date Feb 6 cr invoice $24.86Subtotal $48.59Why is this doubled?

Lynch by Great Neighbour / Super Voisin
  • 241 Views
  • 2 replies
  • 0 Bravos

Resolved! Does sim swapping require activation every time?

OK, so this may be an odd scenario, but the question remains.My wife and I are travelling to the States, we want to be able to call each other, but we don't both need data.  So I'm wondering if we purchased the data plan on her account, and for some ...

ziojoe by Good Citizen / Bon Citoyen
  • 521 Views
  • 7 replies
  • 0 Bravos
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