Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi can somebody on a 5g plan do a speed test while the device is on LTE? I would like to know if there is a higher average speed with a 5g plan or if it stays below 100mbps. preferably in the Vancouver and surrounding areasthanks ||@
I need a request sent to my old provider for a number transfer
Hello I am a new subscriber and I did the eSIM. I transferred my phone number from Rogers. I got the confirmation from them. That was about nine hours ago and I still have zero phone service. I was told I would have a temporary number that would work...
Hi, I transferred my number from Virgin Plus, I received an SMS from them asking if I agree, I replied YES. After some time I received an SMS from Public Mobile: Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you e...
When I go into my Rewards tab on my account it says I redeemed a data bundle for the USA on October 31st when that wasn't the case at all. I would like to undo this action since i didn't do this an would like to get back my points
HiI was unable to install the eSim via the PM app. I also tried scanning the QR code but it says to try later or contact carrier. Can anyone provide me guidance? TIA
I was paying $120 per tax before rewards applied, I noticed payment increased to $150 since May 2019, this is unbelievable. I’ve been trying to submit a ticket, but it only went to 404 Error. Please reply!!!! @CS_Agent
I am trying to login on the mobile app and every time I type in my information the page gets reset. Does anyone have any solutions to this problem.
How can I contact the operator?
Is the price of $34 on the Black Friday Plan the price that it will stay, or is this a short term price offer.
I set this plan to switch on my next bill cycle. but nothing showing?? to the $34/20gb 5g plan. Any idea?
If I change to a Black Friday promotion plan, and I am on the old reward plan not points, will I still get my rewards for loyalty, referring a friend etc., transferred over to my account. Thanks.
Almost 3 days ago switched from Freedom Mobile to Public Mobile, unable to receive texts and calls but I can use my data, when I'm try to use my old e-sim which is Freedom Mobile everything works as supposed to be, once I'm trying to use Public Mobi...
I have paid for my US add-on for TALK/TEXT. I have my Receite , it show on my account but Public Mobile comes back & says I don"t have that service.
Hi all!I'm thinking of changing my subscription to the $34 dollar 5g promotion. Was wondering if my add-ons will follow me to my new subscription? Thanks in adance!regards RR
When I visit Rewards Page it says...I'm on old loyalty rewards and I do not want to convert to new Reward Points System. I don't know how this happened. Am I screwed? Is this normal? I don't believe I clicked anything to opt-in, as I have been super ...
Am being told by callers that when calling it goes straight to voicemail and it doesn’t ring on my end
Purchased us text and phone addon for myself and wife. Payment went thru but addons don't work. Can still receive texts But can't phone out or text . Been about an hour now
My daughter doesn't have access to her email any more and forgot login password. It won accept her phone number to reset password How can we access account need to change plan and payment
I'm trying to login to my account, and am going in circles. when I login, I get "LET’S COMPLETE YOUR ACTIVATION" and a button to "resume activation" or go back to the login page.Thing is, I'm already a PM subscriber, my service is active and has been...
The purchased plan did not work
Hi I want to refer one of my friends with my code but when I login I cannot find my code. Can you tell me step by step where to look for the friend referral code? Thanks
Question is in the title. This information is not obvious from the subscription plan details in my app. Web search results also are not clear on this.
I paid on Aug 27 for Aug 26-Sep 26. Then I changed to another higher charge plan and paid on Sep 12 for Sep 12-Oct 11.I am supposed to get a credit of about $11 for Sep 12-Sep 26. But I could not find the credit in my account.Am I not supposed to get...
I have an S20 FE 5G Canadian model and cannot use 5g as it doesn't even show up as an option when I put in my sim. All it shows is up to LTE. As far as I know my phone should work just fine with public mobile. Any ideas?
Hello i buy esim on November 10 and not able to connect to network I tried the bar code in the email you guys send to activate esim but still not working so i need refund and i will get new physical sim @CS_Agent
Also getting an error page when i try to submit a ticket. Very frustrating and ready to say goodbye Public. Black fridat deals are here
Hi, my eSIM installation failed. There was some sort of error. Upon checking they sent me a QR code via email but when I scan it it says Unable to activate sim. Try again later or contact network. someone help me please, send me a new eSIM that works
Hi there, I am having difficulty loading my PIN, I have been with Public for about 5 years and never any problems.. II am not technical. Any suggestions??
Hello,I am wondering if I could still use my current sim card provided by Virgin which have no service more because I change to using an esim. Now I want to active a new line should I use that one to save $10 for other provider as in Mobile public.. ...
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