sept payment

[best19007]

you took out of my account 2* pymts in sept.

[BKNS27]

@best19007 

Please note that any overcharge will remain as credit to pay for your next month’s bill in your account so login to your account and check.

[hTideGnow]

hi @best19007 

did you login to My Account and check if Payment history shows 2 payment in Sept?  Are the 2 payments around the same day and same amount?  Did you make any plan change request in Sept?

[hairbag1 · Accepted solution]

@best19007 

if you're certain that 2 X payment was made, you'll need to engage the Customer Support. Click on the orange ball, lower right side of page.

If that fails, use this link..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437