3 hours ago
I was transferring my number from Bell to PM. I got the message to port my number. But I missed installation of esim card. Now my service from Bell is cut off, but I can't log into PM account to download a esim card as i can't receive the code send to my number. Submit a ticket but only received one greeting message. I need help please.
2 hours ago
I understand 😌 but still frustrated 🥴 hope someone contacts me soon. Thank you all!
2 hours ago
support usually reply within 2 to 4 hours. Check your Community inbox for support's response:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
2 hours ago
Still waiting for CAS. No messages yet
2 hours ago
the esim should have already been installed at part of the subscription. Check your phone again, go to Settings->Cellular screen or the SIM Manager and see if a Public Mobile esim is there. If it is, make sure it is enabled or "Turn on this line" is enabled and the esim is set as Primary
If the esim is not installed, check your email to see if you get a Welcome email from PM. The email has a eSIM QR code and you can scan and install
If that does not help, message support agent here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 hours ago
Thank you! But I tried that barcode, it didn't work. It said contact support
3 hours ago
@Vivianchen2005 Check your welcome email from PM the QR code should be there scan and install it with phone . If still no luck contact support
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437