Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ported my number to PM, there was a referral discount of $25. I was told first it will be adjusted in the first bill. It was not done. Then I was advised I will get $10 discount on the next bill and $15 on the third.I received $10 discount on the s...
Hello,Due to circumstances my new phone does not have e-sim which I was using on my existing public mobile phone. I bought a physical public mobile sim. How do I get to transfer my existing public mobile phone number to that new physical sim now ? Wi...
Contemplating a trip to the Bahamas later this year & currently have CAN - USA - MEX plan @ 35.00 per month. What, if anything needs to be done to get service in Bahamas?
I’m looking to get a refund due to service issues a poor connectivity. Calls are constantly dropping and I have 1-0 bars … I’m in the heart of my city where the coverage map shows I should get 5g but I don’t. After two months of this nonsense I want ...
I cannot login with my registered account nor with my mobile number. need to check account details and e- sim.
Trying to update my address and I keep getting a message that the address is not valid. The new address is in exactly the same format as my previous address, i.e. [Street Number], [Direction Street], [City], [Province], [Postal Code]. Weird that th...
I want to cancel my plan due to moving to another country. Can I cancel it as soon as possible before the next payment?
HiLooking for help with getting error M8702 when activating new account
I would like to add this image to clarify my issue. I changed my subscription and see two charges ?
I am going on the cruise to Alaska and am wondering my subscription of Canada/USA with 50GB unlimited text etc, would I pay extra due to roaming charges while on the cruise? Please lmk, appreciate any comment.
Need help as i cannot get into my account. Lost my phone and cannot two factor authenticate to get into account. need to transfer to an esim to put into another phone temporarily. Please advise what i should do.
Hi, I have tried all the combinations I could find but have not been able to call a Mexican cell number.Has anyone found a combination that works? Thank you, Chris
I can't log in, and when I do, it says "unauthorized Access". It won't let me log in, and it won't let my call or do anything. Please advise
I noticed that the majority of my data usage happens in the middle of the night while Iam asleep. Anyone else seeing that? How do I contact support?
Hi, I made the switch from Public Mobile to another provider a few months ago. However, I am still being charged by Public Mobile, which makes me think my new provider did not process my cancellation properly.But when I log into my Public Mobile acco...
Can they all be managed by the same profile ?
The email account that I signed up with no longer exists. How can I regain access to my account when every help page takes me to a dead end. I have been with PM 7+ years
hello,so i was away from country for some time and lost my sim so i can't log into my account using text as i don't have access to text messages and no i bought a new sim try to active it however, to finish activiation it is trying ot send me code to...
Why am I unable to log in to Public Mobile. It automatically goes back to the log in page. I can log into my account on a computer, just not on my cell phone.
Hi, I've just requested the transfer of my existing Fizz number to PM. I've received a confirmation Text from Fizz for the request and I did reply YES to confirm the transfer.After that, I got a message from PM saying it's having trouble transferri...
Why am I not able to connect to 1800 numbers
duplicate thread
Was wondering if I can keep my Ontario number if I switch from Fido to Public Mobile if moving to Saskatchewan.
I don't get the SIM card yet and I want to cancel the subscribe plan. I don't need it any more. Can I get refund?
This is my first month with my new plan. My Account is showing that all my data is used up.I am not receiving 2FA messages from my bank but I seem to be receiving normal text messages still. What can I do to fix this?
Hi, I just paid for my 3-month plan at the beginning of July. I have the receipt and the money was taken out from my credit card.But today, I got a text saying my payment had not been recorded [edit: received!!] and my subscription ends today, August...
I want to keep my current subscription but remove international texting and pictures from my subscription can you do that for me??
Around hour ago I received on my number xxxxxxxxxxxxxxx two sms messages. One message states that my card on file expires, and another one says to go to url that looks very legitimate something like selfservice.publicmobile.ca.Note how myaccount subd...
Voice service suddenly stopped on my iPhone 7 (iOS 15.8.4). It is set to LTE, but banner on screen changes to 3G when call attempted. Call actually rings to selected party, but no voice transmission/reception. Text, email, data all working fine. I ch...
Answering texts from Peru will I get charged
