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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24373 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35911 Views
  • 185 replies
  • 27 Bravos

Porting Out Number

I am trying to port out my number but PM has neither sent me an SMS confirmation nor did they respond when I opened a ticket.

peejeiy by Great Neighbour / Super Voisin
  • 177 Views
  • 2 replies
  • 0 Bravos

Can not get into my account

When I sign in to the app it wants me to choose a plan and I already have an active plan and will not allow access to my account.

DC40 by Great Neighbour / Super Voisin
  • 468 Views
  • 7 replies
  • 0 Bravos

Cellular not working

Bought a plan for my iPad and installed the eSIM and cannot complete the installation, message conformation code not sent to the iPad.

Sandybatey by Great Neighbour / Super Voisin
  • 198 Views
  • 1 replies
  • 0 Bravos

2 working numbers after porting

My phone seems to be confused after having a number ported.  Phone "info" lists old number.  Public Mobile account lists ported number.  Both seem to be attached to outgoing messages.

JohnInTo by Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 0 Bravos

Slow data.

I paid for the $35 a month 50 gig subscription. But my data is way too slow.

Can't receive text

I'm trying to login and when it sends code I don't receive it, I need help to temporarily change number.

4G Option Not Showing

My plan changed to 4g on June 20/24 but I do not have the ability to select a 4g cellular network. My only options are 3G or LTE (same as before). My I-Phone XE does support 4g. Am I accessing 4g through LTE or doing something wrong?

Princess77 by Good Citizen / Bon Citoyen
  • 428 Views
  • 6 replies
  • 0 Bravos

Google Messages MMS not working

When I receive a group message it only shows the sender and I get a error message saying "some messages not downloaded in messages". In the person's message there is a download symbol that when checked does nothing.

Lirwinjr by Great Neighbour / Super Voisin
  • 465 Views
  • 5 replies
  • 1 Bravos

Change subscription upon renewal causes error

I'm on a 4G plan with 6G and I want to change the plan to a 4G with 10G. When I attempt to do that and choose the option "Change upon renewal", I get "Change Failed: please try again later or use a different payment method." Is there something wrong ...

Screenshot_20240622-075223_Public Mobile.jpg
Yota by Great Neighbour / Super Voisin
  • 274 Views
  • 3 replies
  • 0 Bravos

Wifi calling

Any updates on wifi calling? Partner is going to drop this service since issues at cabin with receiving calls and calling out. I’ve had feedback from other customers. Do not wish to add more apps to get wifi service Thanks for your time 

Lee65 by Great Neighbour / Super Voisin
  • 504 Views
  • 5 replies
  • 2 Bravos

90 day subscription

I am really confused. When I go to change my plan the plans available that I can choose from are all monthly but above them all in header it says to save buy a 90 day subscription. The confusing part is while it shows the monthly options there is no ...

Gizmo2021 by Good Citizen / Bon Citoyen
  • 249 Views
  • 2 replies
  • 0 Bravos

Resolved! Info needed to confirm identity when contacting CS_Agents

Hello Everyone,I'm trying to regain access to my PM account. I've lost the login credentials and can't recall them. My attempts at recovering the login info through the "forgot-password" function have failed. I'll need to contact a CS_Agent.I've been...

Kathy-ID by Great Neighbour / Super Voisin
  • 621 Views
  • 7 replies
  • 0 Bravos

where to buy PM voucher

Before PM changed everything online and no physical store anymore, I was used to buy some PM vouchers for my friends as gifts. but now it seems to nowhere to buy this.  Even though I want to find a physical place to top up my account, there is no way...

Resolved! SIM card. No data.

Have not received a message to install my new SIM card. Data not working.

Terrence2 by Great Neighbour / Super Voisin
  • 256 Views
  • 2 replies
  • 0 Bravos

Esim transfer

I activated esim in wrong device so how can I deactivate and move to another device 

Its_daud by Great Neighbour / Super Voisin
  • 407 Views
  • 5 replies
  • 1 Bravos

can't log in to my account

i can't log into my account to pay my bill. everytimie i try it says that ive had multiple login attempts and to try back in an hour...ive tried resetting my password and the same outcome..

tcomi1973 by Great Neighbour / Super Voisin
  • 204 Views
  • 1 replies
  • 0 Bravos

Does PM offer call control?

I wanted to know if PM offers call control? It’s working well for some people I know and I got a lot of scam calls a day. 

KingofAwsome by Good Citizen / Bon Citoyen
  • 348 Views
  • 5 replies
  • 0 Bravos

Porting from Freedom

I tried to port in phone number from Freedom, but got issue because I was not allowed to input letters for Freedom account number. I got to know i could call porting team to get them re-submit the request. could anyone share the contact number for po...

P_X by Great Neighbour / Super Voisin
  • 332 Views
  • 2 replies
  • 0 Bravos

Resolved! Need HELP

I want to stop my monthly payment for this number xxx-xxx-xxxx??? And DEACTIVATE it after. I cant login to my account anymore, so I decided to get a new one. Please help!ThanksEdit:  Personal information redacted by will13am.  Please do not post pers...

Zya7924 by Great Neighbour / Super Voisin
  • 379 Views
  • 3 replies
  • 0 Bravos

Trying to update credit card info

I received a new credit card yesterday because the card date was to expire. I tried yesterday to update and again today on a laptop.The error message is "Sorry, we’re not able to process this request at this time. Please try again later".I've also se...

Bottomshelf by Model Citizen / Citoyen Modèle
  • 965 Views
  • 16 replies
  • 0 Bravos

Wrong transfer number

How do I change the number that I am transferring (I entered the wrong number)?

Jillian20 by Great Neighbour / Super Voisin
  • 272 Views
  • 3 replies
  • 0 Bravos

Resolved! Start of the new activation

Hi, I'm about to sign up for a new service with PM. I need a new SIM and it will be a week before I can open this new line. If I sign up today, am I start paying today or once I activate my line?

ionkm21 by Great Neighbour / Super Voisin
  • 397 Views
  • 4 replies
  • 0 Bravos

No service

Hi I tried login in but my xxxxxxxxxxxxxxxxxxxxxxx is not active and the access code is being sent to my phone. I received my credit card and ready to buy another esim.Could you help me and finally resolve the problem. Could I get a phone call as we ...

Franpr by Great Neighbour / Super Voisin
  • 218 Views
  • 2 replies
  • 0 Bravos

Resolved! re The Points Reward System

Hi all,I am a senior, I just got my bank statement and did not get any rewards to my balance, So Public Mobile is chargingme for the full amount, without any rewards credit.DO I need to keep checking my account to find out if I have earned $15 in poi...

happylady by Great Neighbour / Super Voisin
  • 746 Views
  • 10 replies
  • 2 Bravos

Double payment

Hello,I wanted to change my subscription plan and have it reflect on my next payment.However, I see that I have two funds on hold for both subscriptions.Kindly advise if I will be charged for both subscriptions or just the one.Thank you!

Cmanchuu by Great Neighbour / Super Voisin
  • 181 Views
  • 1 replies
  • 0 Bravos

Cancelling preexisting contract

I have a preexisting contract with another mobile company. I would like to switch to Public Mobile, but there will be a penalty fee to break the contract with my previous company. I heard that Public Mobile will cancel the previous plan, but how does...

Elenacoudreau by Great Neighbour / Super Voisin
  • 229 Views
  • 3 replies
  • 0 Bravos

Calling INTO Canada with the US Roam add on?

I’m travelling to the US from Canada and purchased the US roam add on. Now I’m wondering if I can call back into Canada with this plan or can I only call and text within the US?

jodiiyoung99 by Great Neighbour / Super Voisin
  • 283 Views
  • 3 replies
  • 0 Bravos
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