Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Getting the error “your esim could not be installed please contact support”. I tried scanning the QR code from the welcome email too and that did not work either. I’ve tried resetting my network settings and that also didn’t help. I have a secondary ...
I’m trying to sign up for the 50% promo for my daughter on her email. Two issues1) on the app in getting the 6 digit 2FA code but when I enter it, it says invalid. Tried multiple times2) when I sign up on my desktop, and I get to the checkout page. I...
How can I know my transfer succeed? Confirmation from public mobile or fizz? Or both
Received a txt for 5g/60gb -can/us/mexico with 500 min intl long distance for $34.Does this also include unlimited xtx and msg since it is not mentioned. Offer ends Jan28
I’m transferring from Fizz eSIM to PM physical SIM card. The transfer was initiated yesterday at 5:30pm. I got a text, replied YES and all. PM messaged me saying there’s been a problem and someone would contact me to resolve it and if nothing I shoul...
Hello everyone; hoping someone can help clarify this. My girlfriend used my referral code xxxxxxxxxxxxxxxx when she signed up with Public Mobile. She has already paid for her first month. How long does it typically take for the $10 referral credit an...
I signed up yesterday. Data does not work when wifi is disabled. I’ve tried resetting network settings and restarting device multiple times without any success. Support advised to change VPN, however, it is an iPhone, whenever I change the APN from “...
Yeasterday i port my number from PC MOBILE to Public mobile, payment went through, got port msg and replied yes right away, still after 12 hours its doesn't work, its showing bell on the top, cant call not able to receive any calls or msges. What is ...
My old subscription was charged two days ago. This morning, I accidentally clicked "Change to a new subscription" in the app, and the new subscription was successfully charged. How can I cancel the new subscription and revert to my old subscription?
Hi guys,My wife created an account on PM yesterday, but when trying to subscribe, she ran into an error: M.8702.Since then I tried multiple times to connect to her account, but when entering the security code from the email it shows always incorrect ...
Hi I got my phone number ported to Public mobile yesterday the subscription for $40 for 60GB data +50%for 24 month, however when the payment was deducted there were two charges of 22$ and my plan shows that I have not got a 24months discount applied....
Hello, I want to change that has 50% off for current users.
I chose to transfer my number to PM while activating. I received a message from Koodo asking me to approve the transfer by replying Yes, which I did. However, the activation on PM failed. Now my Koodo service has stopped working, and PM is active on ...
Hi,I signed up for the $40/60gb plan at 50% off for 2 years yesterday evening on the website and was charged $22.60. However, in the app it says my subscription is expired. I am unable to make any calls or use any data. please help. Thanks
Hi I am trying to transfer my phone number and I am at the step where i texted YES to my previous provider. After doing so, I received a text from Public Mobile that I’m entered an incorrect account number. I have no idea what do I do now.already sub...
Hello, I am trying to transfer my phone number and I am at the step where i texted YES to my previous provider. After doing so, I received a text from Public Mobile that the ESN/MEID is incorrect. I originally entered my IMEI but noticed that my prev...
Hi,I saw a flash sale available, I would like to change my plan to the $20/month for 60GB 5G speed for canada-mexico-usa please.
So I was trying to renew my subscription and I had to get hotspot red and some how I ended up on the page where it says pay for subscription by the. I clicked ok and then I noticed it said transfer number or pic a new number I didn't even log into an...
I can not used my realme 11 pro plus
HI,I purchased flash sale of 50% discount but it is overridden with regular subscription fee and charged twice.Need help to reverse duplicate payment and restore 50% flash sale.Thanks.
Switching to Public mobile and Keeping current phone number but I have more than 1 phone number on my bell account, THAT OTHER ACCOUNT WILL BE CHANGED OVER LATER. WILL PORTING OVER CLOSE BELL AND MESS UP THE OTHER PERSONS PHONE
I just changed to Public Mobile a few days ago, and today I saw that there is a Flash sale for 50% until January 26th. How can I change it?
Hi everyone,I just applied this new phone plan and received a free esim. I was told that my phone can use esim but I’ve attempted eSIM activation multiple times without success. I have WIFI and no other issues such as my old phone plan is still in us...
It’s all over the various forums like RedFlagDeals, Reddit PublicMobile, and on PM’s own community board that some existing customers were able to use change now and secure the $40/$50 plans that had 100/150gb CAN US MEX for 50% off for 24 months and...
Hey all,I have been a subscriber to public mobile for over a year now. I signed up in Nov or Dec 2024, with the $35 75gb unlimited plan with usa/mexico service.Recently, I was in the mobile app and saw under plans that there is a $40 100gb plan avail...
I tried to activate my new plan on eSIM and I selected secondary sim because I thought that was the free eSIM that was going to be activated on. It was in the middle of activation of the eSIM that it turned into SOS on my iphone. and I touched someth...
Hi everyone,I tried to transfer my phone number from Lucky mobile to PM, I was able to pay and activate the account, but I received a text message saying something wrong happened while transferring the number and someone from PM was going to call me....
Hello,I’m currently an existing Public Mobile customer on the $29/month US & Canada 10GB plan. I recently noticed the promotion offering 60GB with US, Mexico, and Canada coverage for $20/month, and I was very interested in this plan. I understand tha...
I signed on with Public Mobile and eventually got my payment to go through. I got to the part where it asks if I want a new number or a number transfer, and I chose to transfer. I put in all of my information and did everything correctly, and checked...
