Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to port in from Telus. Didn't see the port request SMS until after 90 minutes. How do I get a new port request text?
Hi, I have recently (2 days go) ported into a Public Mobile plan from Freedom Mobile. I am unable to receive calls and unable to send/receive text messages. Data & outgoing calls seem to be working fine. This is critical, how can this be fixed asap? ...
I ported from lucky mobile to Public, all other steps including payment went smooth but the last step of Activation.Please help!
How do I make a payment
I am unable to use the QR code provided in the summary email. Please help me with new Esim
There's a problem with adding a credit card in my account. I've tried numerous credit cards, Visa debit cards etc and my son has been without a phone for 4 days because it won't let me pay. Ticket is unresponsed to. How do I escalate this without act...
I ported to PM last night.Now SMS stuck on setting upText not working 6 digit ID confirmation OTP sent to text but text not workingViscous cycleHow do I get 6 digit ID confirmation sent to email?Sms stuck on 'setting up' Help!!!
Something went wrong during my transfer and I now have no service with my Koodo account or PM. I can't receive my confirmation code via text
Is there anything that can be purchased to cover roaming charges in Mexico? If not, have people travelled there and what did roaming end up costing them?
Hi there, my husband used this code here -> 3N78PW4 on Friday to change his line to PM and it worked, today I decided to move to PM as well, but it's not working anymore. Would you be so kind to provide me a working code so I will move to PM as well?...
Anyone knows how to pause subscription if you are out of the country?
When I first set it up, I asked for a temp phone number for my account, so it’s sending the text to 905xxxxxxxafter I did the port-in, to my number 416xxxxxx and it was successful, when I tried to login to anything via eversafe it’s still sending the...
So, a couple of weeks ago I signed up for PM...I ordered a physical SIM from the website at the time of subscribing because my phone doesn't support esims...Here's the issue.. canada post went on strike the SIM hasn't arrived and I've been BILLED for...
Hello I received a text saying PM will connect with me regarding incorrect account. Please get back to me soon, I've been in waiting since yesterday afternoon. Thank you
@CS_Agent I’m having trouble transferring my number from Koodo. I received my SIM card and completed all the steps in the app, but I did not get a text to complete the transfer. The error I received is pasted below.
Hi, is there a scheduled outage in Colchester, Nova Scotia right now? Dec 2, 9amThanks, Troy
It's been more than 5 hours and it seems that my number hasn't transferred yet. I am still not getting any bars / service.
Hello, I want to take advantage of current offer before it expires, but don’t yet have a SIM and prefer physical. Amazon would not deliver sim until Dec 17 and community seems to recommend buying instore or from Amazon rather than buying directly fro...
I spend 6 months a year in Europe and I've always been able to get texts originating from Canada to read on my phone. This was with another carrier. I am here in Europe again with Public Mobile and find that I am not getting any texts. Is this a prob...
My account after logging in takes me to an activation page and won’t let me go anywhere else. I can’t view anything from my account or check how much data I have left. Please Help!
I noticed there are some 12AM or 3AM data usages in my recent usages histories. It doesn't make sense as I am always at home with wifi at night or morning.Is it the provider running data checks?It may also be a summary of my daily usage, but if so wh...
Hijust got my Black Friday plan of 35$/month.Do I get charged if I were in the USA to make phone calls to Canada?
Hi just activated. Making a call is ok, but cannot receive a call.please help!
I have followed all instructions and I cannot send or receive phone calls. Help
I have just purchased a new SIM card. My PUBLIC account shows that my phone number has been transfored by PUBLIC MOBILE and the SIM card number has been accepted, but my call is not connected. What should I do?
Anyone notice that new activations get upgraded deal now? But ends MondayExtra $10 for 6 monthsBLACK FRIDAY DEALS,WITHOUT THE WAITSkip the line-ups and subscribe to a 5G 75GB Canada-US-Mexico plan for only $45/month. Plus, get a $10 monthly credit o...
I just bought a plan with an eSIM, the app flow timed out and didn't install my eSIM, I never got the famous email "with the QR code" which is mentioned everyone but apparently no one is getting. My number from many years now appears to be lost, than...
This is the message I get when I try to make a voice call also checked my call history and many calls made to me Numbers I do Not recognise
Hi there. I port in my Koodo number to public mobile 7 hours ago and I still cannot make outgoing and receive incoming calls. I don't have data too. My Koodo number is already cancelled. I check my Iphone setting and it says I am on Public mobile. Wh...
Hi there,I recently purchased a SIM card, connected it to my phone number, and inserted it into my phone. Later, I decided to switch to an eSIM and turned out my SIM cards. While I see a strong signal on my device, I’m unable to make calls or use the...
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