Unusable data across 2 BC Cities, 4 accounts and 3 different iPhone models

[andsoitgoes42]

1 XR & 1 13PM in langley, 1 13PM & 1 11 in Vancouver 

all of these lines after resetting, resetting network settings, toggling off cellular data, doing every troubleshooting step in the book are unable to use  cellular data. 

this has been an intermittent issue for at least weeks, maybe a month or more, but today I was completely locked out. I could send texts, I could do a search but i could not load the results. 

my daughters couldn’t access their bank accounts or anything at all. And they’re both in the city of Vancouver. 

I see many people posting similar issues but not being able to use my data AT ALL when I’m out is ridiculous. 

is something going on and if so, why have we not been informed? If there isn’t, when is this estimated to be fixed/members compensated for the downtime?

@CS_Agent 

[Tiffa]

I lost 6 days of data and asked for compensation. The response:

"Addressing this, we sincerely apologize for the issues encountered, we are positive an update or resolution will be provided soon. Thank you for your understanding.

About receiving a credit or reimbursement for the issues experienced, we would like to share since wireless telecommunications are delivered by radio waves, they are subject to factors that cannot reasonably be controlled.

For this reason, Public Mobile does not guarantee timely, secure, error-free or uninterrupted service or that you will always receive your messages or data.

Therefore, no credits are available to be offered. We appreciate your understanding and patience."

[tsunami604]

I am in Vancouver as well and have had data issues for a week. Still waiting for a fix. I have an ongoing ticket open. It obviously seems to be a Public Mobile issue, with many reports from different people. Unacceptable with lack of response or acknowledgment  from Public Mobile. 

[Skimby14]

I've been having issues for over a week in the same area. My sister also is. Incredibly frustrating. Has there been any communication regarding this? I've been looking everywhere for information on if it's being investigated. I've also opened a ticket

[Tiffa]

IPhone user as well and am having the same issues which is why I am here... so frustrating!!! 

[hTideGnow]

hi@cosmicknight 

did you try changing the network mode to 3G or WCDMA only?

[hTideGnow]

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@andsoitgoes42 wrote:

Using 3g is not an option.

modern pages don’t even load using the 3G network. 

---

hi @andsoitgoes42 

no, 3G has as much as 15 to 20Mbps, it will load modern pages without problem. 

[cosmicknight]

iPhone user here. I've been having trouble with my mobile data for the past 3 days. Still very extremely slow. My emails aren't coming through and I can't open apps without connecting to Wifi. RCS still not available most of the time.

[andsoitgoes42]

Using 3g is not an option.

modern pages don’t even load using the 3G network. 

I am frustrated that I have to jump through countless hoops when there are issues like this, and to find out only by posting in here - your comment wasn’t even a pinned post! 

I do not always have issues with public but boy when I do it seems really annoying to deal with. There’s no world where I, or anyone for that matter, is going to report this for every. Single. Line. Since you cannot have multiple phones tied to an account what other solution is there?

regardless, how long is “for now”? Later today? Tomorrow? I can’t even switch to a different network as I’m fully blocked from that, all I can do is access the SOS network on any other selection (telus, freedom, bell, ext)

[hTideGnow]

hi @andsoitgoes42 

there has been some problem with data in Vanvouer for couple days.  The data has been on and off

but a workaround for now, until issue is fixed, is to change the network mode to 3G only or WCDMA only.  Please try

at the same time, open ticket with PM support and let them know the problem.  use all your accounts to open ticket so they know how serious the problem is

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437