I created an account with Public Mobile, selected a plan and paid for the plan on my computer. Then I scanned the QR code on the page right after the payment page using my cellphone to download the app. I logged into my account and followed the instruction to choose e sim and transfer my phone number from my previous carrier. everything was ok until the last step, it said Failure to transfer and I was forced to logout and no longer be able to log back in, neither on cellphone app nor web mode. I looked back into my emails. I only received 2 emails, 1st is the welcome email which only contain the payment detail, no QR code or other useful info, and the other is the one time authorization code. Other than that, I don't have any other info. I tried the chat support, but the chatbot is useless and cannot find a real person agent to help. Is there anyone can help?
