Community

Vaibhavpatel · ‎09-11-2020

I purchased used unlock device. B It works perfectly with bell sim card but when I insert public mobile sim card it requires SIM UNLOCK PIN.

How can I get sim unlock pin?

RosieR · ‎09-12-2020

@gpixel wrote:
@RosieR i think Samsung is the only one that asks for a sim unlock pin, when locked to a certain carrier. it's actually "sim network puk". other brands use "no service, invalid sim or sim not supported etc".

the description of the customers issue, is what led me to assume it was a samsung.

@gpixel I knew you had a valid explanation. I am learning something new here on PM everyday. thank you very much 😊

mm80 · ‎09-12-2020

@gpixel wrote:
@RosieR i think Samsung is the only one that asks for a sim unlock pin, when locked to a certain carrier. it's actually "sim network unlock pin". other brands use "no service, invalid sim or sim not supported etc".

the description of the customers issue, is what led me to assume it was a samsung.

It's not a Samsung thing. It's Android. Most brands call it that.

gpixel · ‎09-12-2020

@RosieR i think Samsung is the only one that asks for a sim unlock pin, when locked to a certain carrier. it's actually "sim network puk". other brands use "no service, invalid sim or sim not supported etc".

the description of the customers issue, is what led me to assume it was a samsung.

RosieR · ‎09-11-2020

@Anonymous wrote:
@RosieR wrote:
@gpixel wrote:
@Vaibhavpatel you can also call Samsung to unlock your device
Hi @gpixel how did you know it was a Samsung phone? A newbie question. 😊
There's no evidence so I would say it was a guess and a way to try to help the customer.

@Anonymous ok thanks for the reply. I thought I missed something. lol

Anonymous · ‎09-11-2020

@RosieR wrote:
@gpixel wrote:
@Vaibhavpatel you can also call Samsung to unlock your device
Hi @gpixel how did you know it was a Samsung phone? A newbie question. 😊

There's no evidence so I would say it was a guess and a way to try to help the customer.

RosieR · ‎09-11-2020

@gpixel wrote:
@Vaibhavpatel you can also call Samsung to unlock your device

Hi @gpixel how did you know it was a Samsung phone? A newbie question. 😊

gpixel · ‎09-11-2020

@Vaibhavpatel you can also call Samsung to unlock your device

geopublic · ‎09-11-2020

@Vaibhavpatel Sounds like the device was used not not unlocked. It needs to be unlocked by the provider that locked before you can use it with PM.

esjliv · ‎09-11-2020

Contact Bell to have it unlocked.

There is no charge for it.