Phones and service

[Gumpmom]

I have had public for a few months with no issues. All of a sudden my phone won’t make or receive calls. Text is working fine so I have service. Just no calls. 

[mm80]

@Gumpmom Putting sim in the other phone was to see if it was a phone or account issue. Putting it in the other phone didn't make it work in your current phone. That's coincidence.

[Gumpmom]

I removed the SIM card and tried it in another phone. It worked. Then when I put the SIM back it my phone it worked as well ?? Thanks for the replies. 

[mm80]

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@Gumpmom wrote:

$40 plan

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Are you using iPhone? Text could be working because of iMessage on wifi. Does mobile data work?

[Gumpmom]

$40 plan

[geopublic]

@Gumpmom  Public Mobile uses 3G for calls so make sure your device was not switched to only use LTE.

Maybe it's a temporary network issue in your area.

[benfatto]

@Gumpmom The old $10 plan stops all calls in/out after 50 minutes.

[srlawren]

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@Gumpmom wrote:

Tried that thanks. And removed and reinserted the SIM card 

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@Gumpmom what plan are you on?  does it include unlimited calling (typically $25 or more plans) or a limited amount ($15 plan, or the $10 plan of the past)?

[dabr]

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@Gumpmom wrote:

I have had public for a few months with no issues. All of a sudden my phone won’t make or receive calls. Text is working fine so I have service. Just no calls. 

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@Gumpmom   What plan are you on?

[Gumpmom]

Tried that thanks. And removed and reinserted the SIM card 

[Triguy]

Try rebooting your phone.  Also try making your phone lost then wait 5 minutes then make it found.

[gpixel]

@Gumpmom try restarting your device

can you login to your self serve and make sure the last 4 digits match the last 4 digits on your sim card.click on "change sim card"

if the sims don't match, your account may be in the process of a sim swap (fraud)