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Renew my plan earlier

pikok
Great Neighbour / Super Voisin

Hello, 

 

I have enough money at my account and I need to renew my plan earlier - what can I do? I'm hurry, please help me asap.

 

Thank you! 

5 REPLIES 5

mimmo
Retired Oracle / Oracle Retraité

@KMG yes only mods can renew early. 

KMG
Deputy Mayor / Adjoint au Maire

@popping wrote:

@pikok

If your account status is active, you can renew you plan earlier.  

1.  Login to your account and check account status = Active. 

2.  Click on [plan and add-ons] tab

3. Click on change plan button

 

If you account is suspended, send a private message to modertor for help.


I think you can only do it yourself using selfserve if you are changing plans?  I don't think it lets you renew the same plan without going through the Moderator Team.

popping
Retired Oracle / Oracle Retraité

@pikok

If your account status is active, you can renew you plan earlier.  

1.  Login to your account and check account status = Active. 

2.  Click on [plan and add-ons] tab

3. Click on change plan button

 

If your account is suspended, send a private message to moderator for help.

mimmo
Retired Oracle / Oracle Retraité

Mod reply time is 24-47 hours at the moment.  So if you are renewing just for data and it is urgent you could buy a data add-on .Or if your plan is not grandfathered renew(immideate plan change)  a different plan and then futuredate your current one.

jwds1978
Good Citizen / Bon Citoyen

Contact a moderator and they can help you with that.  Include your phone number and account PIN within the private message to them.

 

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