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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Ripped off a day every month

I've been with public mobile for two years now why the hell am im only getting 29 days of service with my 30 day plan the way I see it is you (public mobile) owe me 29 days for the 29 months I've been a customer I want this resolved start giving me ...

Resolved! Activation Timed Out

I was activating a new SIM card this afternoon, and Igot all the way the tha payment page, and when we I tried to complete the process, it timed out. I tried to start over and it's not letting me use the SIM card number again. Saying it's invalid. ...

Resolved! Unable to connect to 1-800 number

I am unable to connect to a 1-800 number but my son who has the same service with Public can. Not sure who to contact. Service works fine otherwise and I need to be able to connect to this 1-800 number for work purposes.I have replaced the phone and ...

Area code / exchanges

I am in area code 506 (NB), in the Saint John local calling area. I can call my PM phone from a Saint John number without using the area code but not from Hampton where I live. The exchange here is 832. So when I use my home phone to call my PM phone...

Resolved! Reactivating my account

They were unable to verify my credit card information after I updated the expiry date. Therefore they were not able to process the transaction and I remain locked out!!!!

double charge, want refund

I was charged for double charge for add-on 20 for 10days US-roaming on April 24 2020 from my PC financial Mastercard.How to solve it?

can Telus stun my SIM card & block payments & attempt to force me into a higher plan like they have

can Telus stun my SIM card & block payments & attempt to force me into a higher plan like they have in the past?Do I have consumer protections?

Resolved! Voicemail not working

I am getting in error Connection problem or invalid MMI code.

15 Credit lost in one month!

I used to have 34 referral credits, sometimes I lost 1 or 2 in a month.But this month, I lost 15 referral credit.Hows that possible.Kindly advise.Thanks!

prepaid plan not available from Activate page

where can I find that option?

Plan

Hello I was under the old plan where I am paying $120 per 90 days - 12GB Data- Expired- Unlimited International Text- Unlimited Provincial TalkHowever I noticed that there is a $40 monthly plan that offers 4.5 GB at 3G Speed with 500 MB. How am I abl...

Incoming Caller ID Number

I recently switched to PM and seems good thus far with one exception. A number of times I have received calls from a number/service and it comes in as either Private number or Unknown. 1) One examples is my sons school. Their number has not chan...

Student

Hey, I am an international student and not in the country for some time.I wanted to keep my number active is it possible if I can keep it active without paying?Please assist Thanks!

plan suspended

previous credit card on file got compromised & have registered new card but plan not accepting it.

Phone number security

A friend had her phone number stolen and ported to a new provider without her permission. I texted her yesterday because I was unaware this had happened to her and now I am concerned they will steal my phone number too. How do I get Public Mobile to ...

sim network pin

my account was accepted and everything but when i put the sim card in my phone it asks for a sim network puk and i dont know what that is

switching to public

I purchased the Sim card and I tried to switch my plan from koodo to public and I use my Sim card number. I wasn't able to sign up. I tried it again and my Sim card doesn't work anymore.Any suggestions what can I do or who to contact to help methank ...

Resolved! Plan expires every month

My plan keeps expiring every month despite setting up auto-pay. If you must, change my payment date earlier than the expire date. As it stands now it's unacceptable that I need to submit a ticket every month due to this problem. Yes, I've already se...

Plan

How often are there promotions on the plans

Reward

How do they put a dollar amount to your participation

Loyal customer

HiWhen i will get this reward?I think 1year has been over.Thanks

Free month not activated

Hello, I signed up for the free month promotion and activated my sim card a couple days later (today) I purchased a plan but was charged for this month when I thought it was supposed to be free.

Resolved! Spot GPS and messaging

Hello - I'm in Victoria. I bought a SPOT GPS locator. Their web site invites you to enter contact cell phone numbers that the SPOT will send SMS to when activated. Dammed if I can get it to work. Because the manufacturer is in Virginia, I assume that...

Resolved! sim card

I order a sim card a few weeks ago and still haven't received it yet.

Resolved! Number Porting

Can Public Mobile add additional security controls placed on my account such as adding a PIN, a passcode, or port lock.

Resolved! Account suspended after changing phone plan

I scheduled my phone plan to change a couple weeks back on my renewal date. However, the credit card associated with my account was compromised and I was issued a new one. I entered the new card info today to make a payment and the system is consider...

Autopay has happen account still suspended

Resolved! New prospective customer.

Can anyone tell me which plans are 4G LTE and I could use a referral code if I join Public if someone wants to give me one.

Resolved! Submit a ticket function

Hello, I tried the submit a ticket function but I'm not sure if it went through properly. I didn't receive a ticket number if that's how it works. I'm trying to port my old number over and at the bottom of the page it read verification submitted whe...

Resolved! purchas a phone

do you sell phones?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Ripped off a day every month

Resolved! Activation Timed Out

Resolved! Unable to connect to 1-800 number

Area code / exchanges

Resolved! Reactivating my account

double charge, want refund

can Telus stun my SIM card & block payments & attempt to force me into a higher plan like they have

Resolved! Voicemail not working

15 Credit lost in one month!

prepaid plan not available from Activate page

Plan

Incoming Caller ID Number

Student

plan suspended

Phone number security

sim network pin

switching to public

Resolved! Plan expires every month

Plan

Reward

Loyal customer

Free month not activated

Resolved! Spot GPS and messaging

Resolved! sim card

Resolved! Number Porting

Resolved! Account suspended after changing phone plan

Autopay has happen account still suspended

Resolved! New prospective customer.

Resolved! Submit a ticket function

Resolved! purchas a phone

subscription

Sim Lock

stop credit card withdrawals and close account

Use available funds to renew subscription

Travelling to US on a Canada-wide plan