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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 74002 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75417 Views
  • 181 replies
  • 32 Bravos

Issue setting up online account

HiMy friend has a 403 number, and I am trying to help him set up his online account.  He is not receiving the text message to complete the account verification.Since there's a language barrier, do you have a screenshot what the text looks like?  In c...

Paulphuha by • Great Neighbour / Super Voisin
  • 1706 Views
  • 5 replies
  • 0 Bravos

Resolved! Pre-owned phones

I’m new in Canada and here ☺️ So I notice that public is the best signal in Canada other than Bill and Freedom.. so I chat with kind and helpful lady name Monica and I get a nice offer for SIM. But I need to change my phone also, so I’d check the pho...

Raymoona0903 by • Great Neighbour / Super Voisin
  • 1967 Views
  • 5 replies
  • 0 Bravos

Re: Inactive service

Hiplease someone helm me for solving my connection problem. My SIM card is in NO SERVICE for 25 days and no one helping me, what should Ido?where is customer service?  edited by computergeek541: phone number removed

behsad1 by • Good Citizen / Bon Citoyen
  • 6114 Views
  • 37 replies
  • 0 Bravos

Top-up/Pre-paid

Whenever I enter my activation code it tells me that there’s a problem and I should go to the community website can anyone help what should I do? 

Sam213 by • Great Neighbour / Super Voisin
  • 980 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer a number in - BC Residents

Are there any restrictions to transferring your number from Fido for a resident of BC? Trying to get my father-in-law to join, but worried he won't be able to keep his number.

JasonRose by • Good Citizen / Bon Citoyen
  • 2340 Views
  • 5 replies
  • 0 Bravos

Resolved! PUK code??

I activated the phone today. It is a used phone-Samsung Galaxy J1. I put in the SIM Card and its asking me for a PUK code otherwise my SIM card will be locked. It was previously used on Freedom Mobile's network. I contacted them and they said to cont...

vsaint86 by • Great Neighbour / Super Voisin
  • 4401 Views
  • 7 replies
  • 0 Bravos

Receiving text message from Bank

I am unable to receive text messages from my bank.  When ever I want to do on line banking they text me a security code that I must type in before I can continue logging in and I no longer can receive these.  We just made the switch to Public Mobile ...

jntbndr by • Great Neighbour / Super Voisin
  • 3272 Views
  • 9 replies
  • 0 Bravos

Resolved! I changed my number, and lost my refer a friend reward?

I changed my phone number last week.I referred my husband last year and I see the rewards in my self serve account through last year, but last week I just received a text from public mobile saying "Public Mobile here. So sorry, your Refer a Friend re...

yaoruichen93 by • Great Neighbour / Super Voisin
  • 2161 Views
  • 6 replies
  • 0 Bravos

Not receiving texts from certain contacts

I have opened 2 private messages with the moderator team regarding this, yesterday afternoon and this morning. It has been 24 hours - how do I actually get help in timely manner?

bree1212 by • Good Citizen / Bon Citoyen
  • 2986 Views
  • 7 replies
  • 0 Bravos

Sim not received

Ordered online on Dec 23 2020 Invoice #xxxxxxxxxxxxxxxxxxxShipping addressxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxCell # xxxxxxxxxxxxxxxxx edited by computergeek541: customer's information removed

RameshParekh by • Great Neighbour / Super Voisin
  • 1021 Views
  • 3 replies
  • 0 Bravos

Help lol

I have an iPhone and I’m new to Public Mobile, when I got my SIM card and account activated I had the same number as someone else. I was receiving their text messages and I wasn’t getting mine. So i changed my number and it isn’t verified, it won’t c...

Sspaul01 by • Great Neighbour / Super Voisin
  • 1415 Views
  • 3 replies
  • 0 Bravos

Resolved! Paper bill

If is it possible to receive paper bill by mail?

Melyko by • Great Neighbour / Super Voisin
  • 1755 Views
  • 3 replies
  • 0 Bravos

Resolved! 1GB and holiday data

I have 250mb plan but now I have holiday add on data and 1GB promotional data. I know 250mb will renew every 30 days. My question is how long 1 GB promotional will last?untill I run out of it? how long the holiday offer will last?  Cheers

pkaraa by • Deputy Mayor / Adjoint au Maire
  • 1466 Views
  • 2 replies
  • 1 Bravos

Resolved! Getting Old Public Mobile Number Back

Hello, I used to have a number with Public Mobile (2019).  It is inactive at moment, is there anyway I can get that specific number back?  How do I proceed? I don't mind paying an extra fee for this.  Thanks!

beepig by • Great Neighbour / Super Voisin
  • 2753 Views
  • 6 replies
  • 0 Bravos

Resolved! Account locked

Hiii, I have a trouble, I’m unable to login my account. It shows your account is locked out reach an agent and I tried to reach but uncessfully I didn’t get solution. Help me

Bhullar by • Great Neighbour / Super Voisin
  • 1323 Views
  • 4 replies
  • 0 Bravos

Data

How do I get my data to work on a I phone 5 ?

Beverley by • Great Neighbour / Super Voisin
  • 991 Views
  • 3 replies
  • 0 Bravos

Resolved! Will either of these phones work on the Public network?

Hello Folks,I am interested in purchasing one of the phones below but am not sure if they will work on the Public Mobile network. I checked the "Get Started" page but neither of them were listed there. Alcatel Go Flip 3ZTE Cymbal 2 Thank you,Steve

crawford42 by • Great Neighbour / Super Voisin
  • 1969 Views
  • 4 replies
  • 0 Bravos

Voicemail not working

My voicemail is showing an unknown error message when I try to call it.  I do have talk on my plan so that's not the problem.  Does anyone have any ideas as to how to fix it?  I have an iphone 11.  Thanks!  : )

Jovi by • Good Citizen / Bon Citoyen
  • 4546 Views
  • 23 replies
  • 0 Bravos

Resolved! Free month

I receive an email after I activated my phone about getting a free month. I activated on Jan 2 then after was emailed about getting a free month. How do I get the free month

Resolved! Can we merge 2 email acct into 1?

Just curious are we able to merge 2 email account (2 sim card #) into one account, so it's much easier for me to monitor.

danlee by • Model Citizen / Citoyen Modèle
  • 1738 Views
  • 4 replies
  • 0 Bravos

Resolved! Purchased a refurbished phone

I just purchased a refurbished phone online and I'm just wondering if I will get a confirmation email notification.  Payment has already been taken off my card but I'm not sure where to find a copy of my purchase. 

Kcd7406 by • Great Neighbour / Super Voisin
  • 1325 Views
  • 3 replies
  • 0 Bravos
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