Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I lost my phone and I never signed up the self-service account either. How can I suspend my account until I get the new phone?Thanks
For one of my accounts I ported a landline into Public Mobile and when the port completed the Android Messenger program kept sending out with the old phone number. All settings were checked, the new number was in the messenger app but whenever I sent...
I'm locked out of my self-serve. please advise how to access my account again. Kind Thanks,mpersaud
Hey guys some wondering how the community rewards are working. Thanks for your help!
Hi,once in a while I get this message "Your plan does not include talk" when trying to call a local number. I pay $40 a month for the full plan, so this should not be happening. Just this morning I redialled a local number and got this message. I ...
I want to switch to Public Mobile.My phone is Samsung Galaxy J3 Prime is not on the compatibility list. How can I added?
i dont know who to ask here,,confused..i move to new apartment about 500 m from old address ,now signal is bad,i even cant make a call ,i get 1 bar, but before i have 3-4 bar,any help here? Moved by mimmo
My bill came out today and I just noticed I've already used 700mb of data in the few hours since my auto payment went through . On the website it says I've only used 70mb I'm really confused any help would be appreciated
Hi My Minutes are being used up when I Receive an INCOMING call from g male.This makes No sense when plan says " Unlimited Incoming Calls "Can someone please explain this ?Thank youLP
Hi,I was wondering if Public Mobile is offering any kind of payment deferral for customers that have lost their income and no longer working due to the pandemic? Thanks
I changed my number a month ago but still have people who no longer are registered in my phone as contacts or have my new phone number ; calling my old number and are getting through to my new number?It's been like this for a month and my bills paid...
I have an issue with my phone Samsung s6. when I enter a sim card it gives message sim pin block enter puk, but the same Sim is working on other phone. can anyone help me out on this one. Thanks
I got a message saying I have used up 95% of my data when I have been home with wifi and phone says connected
Wife's phone... Android 9 on Moto G6. Everything was working fine until a few days ago when mobile data stopped working. Talk and text still working fine as is wifi. Settings show mobile network is Public mobile and show as connected but there's a ...
I tried changing my phone number and it didn't change?
Please how do I reactivate my public mobile number, It’s been inactive for a while
Hey my account got locked was trying to recover my password and forgot my security questions.I have no idea what my account number was Now I just have my email and phone number can anyone help with that
Is a detailed record of individual calls available, and if so, how do I access it ?
I forgot my password for my account and forgot answer for the security question, I can't login my account
Back in December I received 400 free minutes. I have used 143. I'm trying to make a call and I get a message saying; "talk is not included in your current plan". I have unlimited calls to Canada.How can I use the remaining minutes?
Hi, I was wondering if Public Mobile had planned on adding this feature in the very near future.My reception is terrible and this would be the only way for me to receive calls from anywhere in my house. I'm a landlord and I'm basically unreachable wh...
I am with Koodo. How do I change to your plan?
invalid number-response after entering pin number, pls need help
My son, who's phone I am paying for, just contacted me over chat and told me that his phone has no cell service. I tried to log into my account that I have for him and it gives me an error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabledI cannot re...
Good afternoon.The public mobile account is on my son's cell. He can't seem to call out (but can receive incoming and texts). He is not over his allotted minutes, and from time to time, it does come back. He gets a message saying that he needs to ...
Hello, I'm trying to active my PM sim card and I'm moving from Koodoo but it seems it failed due to Generic error on the last stage of the activation, could you please assists in fixing this error ?Account is created, payment is recorded but I can't ...
Hi all, I'm trying to look up my usage history for December, but I'm only allowed to go back 90 days, which is January 4. Does the system delete usage history beyond 90 days? If not, how can I recover it? Thanks.
My wife and I are both on PM. As of this week, our signal at home comes and goes. Currently at 0 bars. Is there any way to troubleshoot this issue?
Hi everyone, I am new to PM and I am puzzled by the usage numbers I have seen. According to PM's record, the "# of minutes used" is 21 this month. But when I added all the phone calls up, incoming and outcoming ones all included, each of which is les...
