Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
i am on automatic pay and just noticed I am being charged an additional $10.00 per month.I don't see any reason for this increase. I have not authorized any increase in my service
This probably isn’t the right place to ask, but I lost my phone last night, and didn’t have “find my iPhone” turned on - so is there any way public can trace where it last was? The phone does still ring for quite a bit before going to voicemail
Hey, when I activated my phone, it said something like: "Remember to configure your data usage correctly" and it linked to this page: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphoneOn the one hand, I didn't do this and my...
I was going through the process of activating my sim, and got to point of picking a number. I picked ON for province and it hung up. Circle just kept going, waited almost 5 minutes and was still loading. So I refreshed and took me to where I entered ...
when i leave my couch and want to use google maps to find something, my phone is always offline? Why cant i use internet service outside of my living room?
Iphone 6 suddenly stopped connecting to the network yesterday. We have tried:- Rebooting- Removing and cleaning sim card- Adding $1 to the account- Reporting phone lost, suspending service and resuming- checking the SIM card to see if it was jacked ...
I’m just about to give up and go with the phone number that came with signing up with public mobile, since it seems impossible to get it transferred to my new phone. I’ve tried and tried again, with no luck. I’m 77 years old, which is no excuse, ju...
My phone has no service and I need help trying to figure out why - was working one minute and then had no service the next - never had this problem before and I have been using the service for a few months now.
I'm having an issue trying to verify some information because my public mobile number is not "registered" in my name. How do I get it registered or who do I call?
Hello, If downgrading plan, what happens to the extra refer a friend credits like if someone has a $25 plan and has $20 in refer a friend credits, they decide to downgrade to $15. What would happen to the extra $5 in refer a friend credits for that m...
Hi! Everything was working fine until last week, but now I can’t pass any call. I have the 100 min Canada wide plan at 15$ and I still have minutes left to my month.When calling I get a message saying that I need a long distance add on and so my call...
