Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am not looking for help, thanks to all, I would like PM to correct this simple issue so we don't have to keep dealing with it, simple.
Keeps locking me out. Cannot remember security question answers
i have a account with public mobile, on my samsung s7 edge. it broke, so i am trying to put my sim into my iphone 6, and its carrier is apparantly public mobile 36.0.1 yet the iphone is saying its not supported sim and i need to contact my carrier. w...
I just received my SIM card and created an account. My SIM card is in my phone properly and all is working, except I cannot receive phone calls. It appears from the message boards that there is an ongoing issue with self-serve porting. I have tried u...
I have no service on my new SIM which was activated online
I’m having a hard time cancelling my account, I already transferred to other network but i can’t use my old number because public mobile won’t allow it, how come? I cant find customer service contact number? I need help.
Help me unlock this sim
I have a couple add-ons that aren't ever going to be used up because I never go over my monthly data/minutes. I'm currently on the 15$ plan so I can't get any less. Is it possible to do the thing where I pause my plan for up to 90 days but continue u...
I’m trying to register a visa debit card but do not have the register a card button?
Believe this topic should be in the Lounge
Hi,On May 5,2020: There was an offer on the Public Mobile website for a $ 5.00 rebate off a plan of $ 35.00. and the same day there was an offer for a 30 days at $ 0.00 for any account activated before May 22, 2020.2 questions:1- On May 5, I complete...
Hi, i don't have or want long distance plan. I made one long distance call by mistake,the call never connected at all, went right to recording that i don't have long distance. Since then, Anytime i call local , within my $15. plan i get the recor...
I just signed up for Public Mobile today! I was very excited until I saw I was charged twice for the month. Help me please!!!
Why is it that public mobile makes it so hard for their customers. It is not hard to figure out, a kindergarten could do a better job. I try and punch in my VOUCHER # where it asks for my VOUCHER # and it will not accept, WHY, because where it says V...
Hello I created ID in yesterday for purchasing SIM card. The SIM card fee was go out from my bank account, but I can't receive an email about this purchase and I can't access my account on your web site. Furthermore I tried 'find my password', when I...
Lounge topic
During activation was distracted and assigned sim card with my number to my wife account and same for my wife... possible to assigned sim card with good number to the good account?
Hi! I'm planning to switch to PM from Freedom. As my calls goes straight to voicemail without ringing, call forwarding is also off. I was wondering if anyone knows if my phone is compatible. It's theHuawei p30 Lite If anyone has any experience with ...
What plan would be best
Merged with parent
I’ve had 4gb Of data and bought another 1gb and somehow it’s gone. I’ve been in wifi is it possible to get reimbursed the data back?
My account expires on May 12th and I want to move to another company before that.So I sent the account number (1000000xXXXXXX) that I see when I log in to the new company.The new company says the porting lock is locked. How can I move it to another c...
Does Public work with e-SIM on my new iPhone SE
I have more than enough for plan why isn't it reactivating my account
Hey everyone, I was looking at maybe changing my plan next month to the 35.00 plan. I see there is a promo where you get 1G + 1G bonus instead of 1G +500mb auto pay bonus. But, if you go to change plan and add the 35.00 plan it only shows the regular...
Tried all the solutions I could find online and called my bank to see if there was any issues there. have been in contact with the mods and was told the issue was resolved I tried to use my debit card and it still refuses to accept it . I'm at a loss...
invalid sim when entering a new and unactivated sim cleared cache on browser and tried different browser..still same issue
Hey, Public Mobile/Telus, quit making me change the password to my account.
Just activated my account and made all the payments to only find out that my Sim card is a dead sim, need assistance to get a new sim delivered to me or what is the next best solution? any advice?
Where do I & how do I unblock the PUK from the phone/SIM?
