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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I can't get into my self serve account

I've been trying to change my password , but it's saying my account is disabled , help please !

cant set up my self serve email

cant set up my self serve email to check plan and account,,,email i got is xxxxxxxxxxxxxxxxx but when i type it in it says cant be found and i tryed forgot password and same thing as when i activated account they never asked me for password only emai...

Resolved! Renewed plan will not work

My plan was up so I put a voucher in and my plan took my money but my phone will not work even though I payed for my plan.im payment history it shows up as a debit transaction but I used a voucher and the plan still will not work and it’s been a day ...

Resolved! What Happened?

I decided it was time to review my current usage and see if there was something better out there so I went to look at what Public is offering now. I'm a little confused. What happened to 90 day plans?What happened to 4G plans?What happened to provinc...

Registration failed

At the end of I got the message: "Lost connection". I didn't get email, didn't get SMS. When I tried to repeat the process, system reject my SIM card number. Looks like I'm in the middle of nowhere. Can somebody help me?! my e-mail xxxxxxxxxxx edit...

Resolved! Can't receive phone calls or text messages

After switching from Virgin, the PM employees told me my phone number would be set in a few hours. It's now been 2 weeks and I can send phone calls and text messages, but not receive any. I went back to the PM booth and they told me I had to go react...

Resolved! Getting Sim Card to work in Lil Tracker children's watch

Hi,I have a children's watch for basic communication, and I cannot get it to recognize the Public mobile SIM. It's called a Lil Tracker watch. When I put the SIM in my unlocked phone, I had to change the APN settings to get it to work. Has anyone bee...

Advice/opinions about my plan please

I've been a PM customer for several years. I've searched for answers with conflicting results. I've also private messaged with a moderator that was confusing and ultimately unanswered. 90 day plan. $111/month before rewards discounts. - 3 Choices wi...

sim card

I recently am without a phone so I'm using my tablet I put my sim card into the tablet but its not working it says network locked and it requires a password or something which I do not know how do I get it unlocked so I am able to use my tablet for t...

Resolved! I don't understand how to read the compatibility information

I need to purchase a new phone and I wanted to look up the compatibility with Public Mobile. This is what I received using the startup function. I'm assuming that the sub-model information has the different types per country and Band width, but I'm ...

Unable to call Mexico

Tried calling Mexico. Have lots of international long distance available. Dial + then 52 then number. After one ring I ask told in English that number cannot be connected as dialed! Then tells me to dial *611 which is all voice prompts! Any one able ...

Resolved! Will Samsung Galaxy A20 work with Public Mobile?

I bought this phone today and I was wondering whether it will work with this network/carrier.

Unable to login to self serve account after activation

I ported number from another network. I got account activated email but cannot login yet.

Resolved! Can’t access account

My account says I am locked out and need to contact PM. How can I get this resolved? My account didn’t autopay and now I can’t access the account to fix.

Live on US Border, manual APN issue

I've looked through the forums and haven't been able to find this specific issue. So I live right on the US border, and I'm currently on the $35 plan since that covers my usage needs. However, my service is somewhat spotty at my house. I've done all ...

Resolved! Locked out of my account

Please help! I’m locked out of my account. I tried to regain access but 3 different times and no email came to my email address. Also my security question even tho I answered correctly, didn’t work either. I’ve been locked out for a while now. It sai...

Resolved! How to swap number between two accounts

I would like to swap my number with my wifes account, both are on public mobile, how can I do this without loosing the number or plans?

Thanks for the quick service

Just wanted to send a big thank you to the Mod team for their quick service on an issue with a new activation. I ported our land line number to a cell phone and I knew it was going to take up to 72 hrs for things to happen. It was a Telus land line a...

Resolved! Voicemail setup

Hey everyone,I received a missed call/voicemail notification on my phone. I have a data/talk/text plan ($50 per 30 days - 8.5GB) that should include voicemail. But when I dial 1 to access my voicemail - a Public Mobile message says 'talk is not inclu...

Amber alert

I did not receive the amber alert dated October 1, 2019. So public mobile members receive amber alerts?

Calling Long Distance and half ways throght my conversation I get disconnected?

Just wondering if anyone else is having the same problem ..I call my friend ..were chatting .. my friend is not saying anything..Next thing she’s calling me back ..asking why I disconnect her ..i’m Like I thought you disconnect me ..in a 2 hour chat...

Re: Update credit card info REMOVED By ShawnC

Overcharge by "OPOS Public Mobile"(POS Purchase) on Bank Statement

Hello. I believe I am being overcharged. Please help.The details follow:Public Mobile Invoice/Charge (from Transaction History on publicmobile.com): $10 - 30-day plan, talk+$15 -1GB at 3G Speed (should be a basic text add-on, is something wrong here...

Resolved! Husbands phone stolen I reported it lost/stolen but does that flag the IMEI

Please help

Resolved! How do I set up data on Iphone 6?

I am new to Public Mobile, activated my phone today. I have an IPhone 6 and was assigned a new number by PM. I have activated my account but am having trouble setting up data on my Iphone 6. When I go to cellular data network my only options are for ...

Resolved! Roaming charges

If I purchase 200 minutes for U.S. calling, do I have to worry about roaming charges while I am there? (my plan is in Canada)

data add on

I need to add my data in Canada. What is the cost?

The phone number displayed on my phone is not the same as my phone number

I wanted to port my Koodo number over to Public Mobile. PM required me to get a new number first. So I picked a number. The phone worked and the number I picked was displayed on the phone.Next, I transferred my Koodo number over, the system said it w...

Resolved! I lost my phone and bought a new one in England.

I suspended my service, but will have to buy a new sim card for the phone I purchased.Can I resume service and give number of sim card?Should I get a new phone number, or keep old one?

Resolved! Add on

I'm trying to add a different plan starting today how do I do it?? My 40 dollar 1 does not end till Oct 18th but I want to change it today