Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to unlock my old public mobile phone. network key?
I purchased an add-on for phone and txt in the US just before my trip on March 12th. However, I never got to the US due to unfolding events and cancelations on both sides of the border. Is there any way to get a credit for payed but unused service? S...
My account became unactive last night as it said it could not verify my credit card details for autopay. I tried to re-enter my VISA number and the website says it cannot verify the details for the payment. I have contacted my bank and they have conf...
I didn't change anything with my phone and saw that 4 hours ago, someone contacted me on messenger to say their texts to me were bouncing. I looked at the top bar on my phone where i should say "Public Mobile" and it just says "searching". I've resta...
I'm considering a security device for my car that will need a SIM card to text me about break-ins. It only uses 2G. Will Public Mobile work? I know I'll be committing to a $15 a month Public Mobile plan to get the data I need.
When I try to call out I get a message not registered on network. If I try and text no signal found for mobile networks. I have two phones and the other one works fine. Both are on auto pay so the account should be good as payments came out. Any sugg...
Hello Community, I like my plan and there was an issue with my payment so I accidentally overpaid which shows as a credit on my account. Not to concerned about that as it will be applied to a future monthly charge. I am interested to know if PM has ...
Hi, my current withdrawal date is 3rd of every month, I need to change it to 5thHow can I do thatThank youSyed
Does the " LG G7 One 32GB LM-Q910UM " work on Public Mobile ? Its not listed. I would like to know it works before I order it.
I just created an account because im a snowbird and lost my old account.I type in my email and password and it keeps telling me im using wrong email or password and I know Im not.I have too many questions and need a moderator.
How can I see my avatar?
I accidentally submitted two top ups is there anyway to get a refund?
Hi thereI have my a problem with my prepaid auto payment I bought a Payment voucher put the 12 digits and it said it's not a valid number, can someone help me please,Thanks
I need to reset my password on my account and it won’t send to my email
I try to purchase a data add-on but when I pay, the webpage return to sign-in webpage every time, although I have enought amount in the balance to pay. So how can I do?
Someone sent me a public SIM, and said : It is completely free to mail you a public mobile phone sim card with a balance of 25 $. The mobile card will activate the 25 $ plan before delivery, and it can be used immediately after mailed out.is it safe ...
Hello, I am trying to pay my bill, but for days I am trying to recover my username and password in order to pay online. Tried everything, but no luck. Can you please help
So I just ran out of data and my plan doesn’t renew until next week but I don’t want to spend money on data. I tried putting money in my account to pay it now and renew my plan right away but it didn’t work it just stays in my account until my paymen...
My phone just did a securty update (Still on Android 9) and it popped up a little WiFi calling option that was not there before. However, when I try to activate it I get a notification that tells me that my emergency address is not valid and prompts ...
Hello all, I hope everyone is able to stay safe during these uncertain times and staying in touch with one another and those that are vulnerable and may need help. I am experiencing an issue when I try to send an invitation to the Signal App (secure,...
Just was curious, for down the road let's say my plan becomes grandfathered, and at one point auto pay fails, so I'm technically suspended, when you make a manual payment do you still get the plan you were on? Also, if that happened, do you still get...
I have the auto-pay configured and the payment was successfully made yesterday, but my plan was blocked regarding miss of payment. I believe something went wrong in the system.How to reactivate?
Not sure what's going on - I upgrade a plan yesterday and am seeing "Your account is suspended" How do I fix this?
How do you do it? Lol where and what does this button look like?
Currently every telecommunications company giving their user to extra data and calling benefits with price decreases. So we don't have any promotion in public mobile?
Hi, I'm looking at the Ulefone Note 7P, it's on the the compatibility list on the website but other websites are telling me it is lacking some bandwidths to make it work. Can anyone dig a little deeper into this and get back to me? I'm looking for an...
Any one has answer to the question in the subject.
Okay so I have gotten to step 5 of the online activation but can't get any farther. At no point have I received a confirmation email. The payment method I wish to use is a voucher but I don't have one yet. Can I not set up the account prior to enteri...
I want to cancel my cell phone line which is set up for auto pay but I can’t
