Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Greetings, Opened an account, activated (apparently) my sim, was assigned a number, and have never had service. Sent numerous msgs to moderators and have heard no reply in over 36 hours. Submitted a ticket 40 hours ago, and no response yet. My CC was...
not sure what is going on but my phone has not had service since yesterday and I am on Autopay and not sure what the problem could be. did an up date and still not service??
Are there network issues right now? My phone keeps dropping service. And then is now also saying no sim card. Do I need a new sim card? It's about 1year and half old.
Today I was suddenly bombarded with calls from 12 different Ottawa numbers, and Bangladeshi numbers that were supposed to look like Ottawa numbers - but the user didn't hide the 880 country code. Some left that ridiculous "call back right away or yo...
So i've been trying to access my old number that i had with this service provider a lil while back that is linked to several important accounts via 2FA! I messaged the moderator and even made a post a couple days ago and now i can't find it?! I calle...
It's been a month since I've ordered 2 sim cards in December. Is this normal at all? I am frustrated as I've already cancelled my phone lines and I was expecting the sim cards to be here by now.
I've asked about this in the past, thinking maybe it was a fluke with my phone. It never was resolved. But now a relative of mine has switched over to PM, and I was with them while they were talking on speaker phone. Twice within their several minute...
New member here, I decided to take advantage of the promotion that was offered over the new year of 1 month free and a bonus 5GB of data on plans of $25 or more. It’s been a month now and the bonus options still haven’t been added to my account. Any ...
I've entered the email where i submitted to be eligible for the 5GB offer however, i do not see it on the self serve page that it is activated. is there a way to know it is activated?
I just upgraded plan from $40 to the $45 (I think). In the process, a pop-up message advised I needed to add funds to my account-which i did (I assume to compensate for the additional cost at renewal time) The question is, should i have gotten conf...
I would like to file a complaint regarding delivery of service.If PM needs more servers to manage demand on the Self-Serve portal, than they need to do so. As they are a subsidiary of Telus, telus is ultimately responsible. It Telus is intentionally ...
HiI live in the states but received an activation email from publicmobile.ca. Email looks to be authentic not a phishing scam. How do I cancel or block service? How do I report fraud? I called 855-478-2542 (4 times and got hung up on) I created an ac...
Maybe not to you? Edit: I was on the $40 plan but it appears on my account as expired. Honestly: I need to reduce my bill. Public Mobile was pretty good but I tried Freedom and signal isn't as good but only in certain places. Anyway, I am lookin...
