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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Auto Pay

How do I set up auto pay in my already existing account?

Resolved! cant receive calls or texts

I transferred my phone from virgin mobile to public mobile about 4 hours ago and can’t receive calls or texts. What do I do?

Porting number from Speakout - Apply also to Petro-Canada Mobility

Last year, couple months after I topup my mother's 7-11 Speakout account, I discovered the PM $10 50/50 plan which is much cheaper than Speakout. Speakout minute rate is 30 cents per minute + $1.25 per month fix charge. While PM $10 50/50 plan's mi...

Resolved! referral fee bonus

I just joined PM today and used a referral when doing so. I was supposed to receive a $10 bonus for being referred but it is not showing up in my bonus credits. Any suggestions on how to obtain this bonus?

Steps for a new account to transfer a landline

I would like to know the correct steps when transfering a landline to new public mobile account.I saw some very old posts but the links are broken it seems.I also tried to order a sim card using paypal but I always get an error message that I should ...

Transfer my existing number to Public

Hello ,I am interested in transferring to Public while keeping same number I am using now.Is there any way to do that while keeping my current SIM? Thanks for sharing your experience.

HSPA Shut down in NS on Telus and Bell towers

With HSPA 3G shut down in NS , how does that effect public mobile packages?

Payment on an account

I am not a subscriber to public mobile but have a debit on my visa from you John

3gb not credited

I ported over from Virgin and didn’t receive the 3gb per month extra.

Resolved! Dropped calls after moving

Hello, About a month ago, we moved a few kilometers within urban Halifax. Before the move, the quality of the service was fine, but since then, most calls from home end with the call dropping. I see there are others now describing issues with dropp...

Resolved! Automatic Call Ended Issue

It just says call ended within 1 sec,when a certain phone number is dialed.Also call ended happenes within 10 mins or so during the call with some numbers.

Resolved! phone number change form not working

It does not work. Tried doezens of times, fed up

Re: Until December 6 - Get a $25 Credit for You and Your Friend by Referring them to Public Mobile

Resolved! Plan expired early

People were not able to call me, I would not call people.... it says that my plan expired, but it didn’t expire for 7more days... so I just added money b/c I need my phone... now I just got another message saying my plans has expired!!! Its only been...

Cannot Resister Virtual Visa Debit Card

I cannot resister my Virtual Visa Debit Card because the system does not support an expiration date after 2024.

Locked out of my account after canceling my plan for 4 months

Hi, I had canceled my plan 4 months ago since I was living abroad. Now that im back and tried to reactivate my plan it does not allow me login. I tried resetting the password but I receive this error message. "ForgotPassword/LoginUnsuccessfulUser_L...

Resolved! Dropped calls

Still constantly experiencing dropped calls. Even today - Monday, May 06th.Any update when problem will be fixed?

Service disconnected because I can't pay $0

On April 13th. Public Mobile autobilled me. As is normal.They then disconnected my phone. I have a balance of $2.00. They demand I pay 0.00 to rectivate. It does not allow for payments of nothing. Top up before Jul 12, 2019 or your account will be d...

Resolved! Need help for payment.

My cridit card expiry date is March 2025 but the website expiry date only goes up to 2024.

Resolved! phone number status

when i or other people dail my number it promts us the we are dailing a long distance number , this was not what was coming up when i first got the number , there is some changed on my service ..can you please correct this ..i have contacted an admin...

Resolved! Transfer to PM - SIM Card Issue

Hi, I'm trying to figure out my issue and hoping the community can help. I have transferred my mom from Bell to PM this afternoon. She is using an old phone of mine that was unlocked by Fido last week (via online chat). I purchased a SIM from PM an...

Resolved! Changed Plan from OLD $15 to new $15 with Unlimited incoming call, now TEXT NOT SENDING

Hello, After switching from OLD $15 plan to the new $15 plan with the Unlimited calling i can't no longer sending TEXT. Calling and receiving TEXT is just fine. Already power off, take out the sim, reboot -> not workingDouble check APN -> not working...

Phone change form doesn't work

Been trying for three days every time pho e number change failed. It's out of province number must chai

Resolved! Failed port from voip.ms looking for form

My port failed from voip.ms. I received a sms from PM that read "Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, click Contact us and complete the SIM & Activation on...

Resolved! Data

I signed up yesterday,and I ported my phone# today,I am now entitled to 3 more GB of data

Is it legal to just charge money and don't provide service?

Is it legal to just charge money and don't provide service? Is this company a fraud?$15 plan cannot send text for a very long time and nobody to say anything about it.If it was legal I would set up a company and provide the $1 dollar worldwide plan.

Auto pay is not working

I am looking for the Moderator regarding my plan. My Auto pay is not working and it keeps saying it's not due until the next day. It is due on May 5 and now it's changed to May 7, what's wrong with the payment?Can someone contact me?

My play is due on May 5 and the auto pay is not working.

My auto pay doesn't reload and it's May 6 today. I made a payment online on May 6 and the credit is there but the strange thing is my due date is changed to May 7. Who changed my due date to May 7? Is there a bug or system error? My auto pay is not w...

Trying to port from koodo since last friday.

I"m trying to port from Koodo since last friday morning and have sent all the information the moderator asked for but no response. My koodo plan expires today. How do I know if my messages are getting read?

Resolved! Making phone calls while in France

How do i make a phonecall while i am in France without roaming charges?

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