Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Public Mobile what is happening this is not the first time I have problems with your plataform I paid already and my payment is reflected in my public page in transacction section, but I can't call anyone I do not have service. Please check your p...
i needed more data so i switched plans to have 8gb then 2 days later it said my plan was deactivated when i got charged the 56.25, so i had to pay another 50 dollars to reactivate my phone and a random 10 dollars out of the blue. I now have only 1 gb...
Hello, The number I requested was deactivated prior to the port. How can I get a different number assigned?
I can not sent nor receive picture messages. How can this be fixed?
Would like to know why I keep having to do a network reset whenever I need to use my data. I don’t use it often but would like to not have to reboot when I do.Hoping it’s a simple fix as am not that technical.. Tia
Complete crap! Activation didn't work! Now much Sim Card can't be registered!
...and now I can't login to update the payment method after I lost my debit. help?
Hello, Please forgive the disturbance. This may be a bit of an atypical situation. I visited a boot listed by Public Mobile as a service provider. There, I purchased a SIM card. The salesmen did the complete process of signing up for me. He had me wr...
I want to change my number over to Shaw but keep my public mobile account open with a new number to use for data. Any help would be appreciated thanks
I’m using an iPhone X and all incoming calls are greeted with a busy signal ... how do I eleviate this problem? Out going calls are not a problem.
I'm moving back to my home country for some time and I'm getting a virtual phone number in Canada. I want to keep my public mobile number and forward the calls to that virtual number. I tested it and it works fine, is this okay if I don't switch on m...
New phone LG D852Android 6No internet connection except from WiFiUpdated APN according to PM specsWhat can be done???
I received a SIM In the mail, attempted to register an account. Got a 400 server error after completing the application form and after adding my credit card info. Now when I try reset my password I get a message that says "Sorry, we’re unable to veri...
How do I access my account when my account email address is obsolete and I cannot remember account password?
I have a PM number which i would like to change to have my phone number from my old provider. the robot says I need to submit a ticket to the moderator for that. I filled out the required fields in the submit ticket function but it doesn't allow me t...
Hello, activate account/sim yesterday and phone will not make incoming or outgoing calls. It goes straight to voicemail.
I just got on with Public and registered my sim with a number, then changed it. After changing the number, the phone does not work and is not updating. Please help
I just signed up for a new account minutes ago and missed the portion to enter a refferal code. How can I apply this now?
Hi There. I have a old unlocked phone that I had used when I signed up with Public Mobile a while back. I have since gotten a new phone. I am trying to give my old phone to my daughter as I signed her up with Shaw Mobile. However, when we put the...
I purchased my SIM card from London drugs and signed up seamlessly at home through the Public Mobile website. The plan I chose was the basic $15/month plan with no add ons. This is still indicated in my account online. However, when I received my ...
I'm not a new customer, so i'm not sure if the plan applies to the old customer. Basically, i changed my old plan to the new plan. Unfortunately, it couldn't be done right away because of the renewal date (17th of sept). Now, i got the 30$ plan, but ...
My phone started saying no service yesterday. I've rebooted and tried the SIM in another phone, it doesn't work either. It's been fine for a year before this.Now I try to login to my account and it says disabled.I made a ticket yesterday and anothe...
