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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't seem to use my $25 voucher

I had $45.00 worth of vouchers (one $25.00 and two $10.00) The $10.00 vouchers worked but the $25.00 doesn't appear to. What am I doing wrong?

My phone number is not working and not showing the usage in my profile

HiI have a plan of 10$ per month but my phone when I dial from outside giving the message that the communication is not possible?Please help!!

Motorola Moto E5 on PM Network

Hi - I'm looking at buying an inexpensive phone for my kids to use on PM. One I'm looking at is the Motorola Moto E5 and I'm wondering how I confirm if this phone will work on the PM network. I know that PM has a feature on their website where you ...

No option to add US Roaming

There's still no option on my account to add US Roaming. Can someone help me today ASAP?

Resolved! Self Service form for porting - Apartment or Unit number needed?

Hi Community, Re: Do I need to provide an Apartment or Unit number on the self-serve port form (for a landline)? Quick question on the self-serve form to complete a port of an existing number to Public Mobile (found in "Plans & Add-Ons" / "Change Pho...

Resolved! porting # from Koodo - WOW told me to post here to ask moderator to help with this

I just signed up for Public Mobile at WOW. Was given temp # and told to post here to get the Koodo ported. thanks

Porting issue

Hi Syed, From 19.Aug until today, I can't recive call but can call. I did private message mutiple times but no answer so How may I wait a week or a month?I replied privite information and can you able to my issue or not?Please tell me whether PM can ...

Pending port

Signed up public mobile on 15 Aug. My pho does not receive calls but I can call people.@CS_Agentits 23 Aug no help. Moderator keep asking phone number and pin when I have already send them in couple of PM.I want them to give me refund. I paid bill f...

Stolen phone, looking to register IMEI to blacklist

Hello, my phone was recently stolen and was looking to register it under the blacklist, anyone know how to go about it for public mobile?

How Sweet it Is!

Well, today marks the end of our first month with PM. Our rewards went through and "payment" for next month and we didn't pay a penny! Hurray! Now we want to keep this thing moving. Looks like we will have to get some more referrals going and partici...

Resolved! Help with Blocking Weird Numbers that Look Like This: 0117 (281) 801-99-9 or 011 7 (780) 378-63-00

i switched from a landline that i have had for 15+ years to public on an iphone i am getting calls that look like this (these are actual numbers): 0117 (281) 801-99-9011 27 67844190011 27 803786300011 7 (780) 378-63-00 of course i block them but i re...

Resolved! Quick & fast - well done, Walmart!

If you don't know already, Walmart has free Sim card and free activation and already discounted my monthly plan by $2 as i am using a credit card. Phone went active in 30 minutes - awesome!

Password Reset

Hello, about a month ago i purchased a sim card and public mobile plan. There was a mix up when the account on the public mobile site was created and i havent been able to login (incorrect password). After unsuccessfully attempting to reset my pass...

Resolved! Consumption of minutes

I'm still not clear on this. I've scrolled through 5 pages of 124 pages of Plans & Add-ons. I've searched using some different keywords. So say I have Canada-wide calling. I then purchase the 200 minute Canada/US Add-on. If I call in Canada, what min...

Resolved! Reactivate to a different plan

Hi all, My plan expired for a week. I would like to reactivate but with a cheap per plan. I added $10 to the account but I can't seem to switch to the $10 plan. Is it possible? Thanks

Resolved! Leaving the Province

Hey Guys - We are traveling from Ontario to New Brunswick. We currently have a plan with Unlimited International Texting, Provincial Calling and Data. Does anyone know if our data will still work outside of our province?

Resolved! Transferring Number from Koodo

I have a number I want to transfer from Koodo. I have kept the Koodo plan active. At some point during the setup process there was a note indicating to contact for a number transfer from Koodo. I had read previously that users had transferred without...

611 vs *611

I have always called 611 for cell support. Recently I have noticed a move from calling it call 611 to call *611. Just wondering if anyone knows why we are now saying dial *611 instead of dial 611? have both always worked? are they trying to phase...

Resolved! plan cost increased by $5 since Feb without my knowledge, trying to change plans ASAP, help!

Prior to Feb 26 2018 I was paying $28 + tax for all you can talk and text with no data.With no explanation, since Feb 26, I was charged $33 + tax. I only looked into it now in August and realised I have been autopaying $5+tax extra per month since ...

Resolved! International roaming

Hi there,I'm going to China for couple weeks. Just wondering will my phone have signal there? I probably need my cell to receive some sms. Thanks.

Are BRAVOS now called KUDO’s ? Interesting name

I was doing a search for something in the community and started to see Bravos called Kudo’s. For example 4 Kudos. Interesting name to get the brand out there more esp to PM users.

Resolved! Issue porting existing Speakout wireless number to PM

From a quick perusal of the search topics, it looks like this is a fairly common occurrence. New, in store activation from a few days back which appears to be partially working but not completely ported from previous provider: Speakout wireless. I am...

recover my password

@CS_AgentMy account was locked and I tried several times to recover my password through email, but I didn't receive my recover email.

Resolved! Wrong email entered at account creation

Hi there. I had my account created by an employee at the store where we got our SIM cards, and I think he may have entered my email address incorrectly. Now I cannot log in to add talk to my plan. Does anyone know how I can go about fixing this? ...

Resolved! Cost of SIM card?

Is the SIM card the same price $10 where offered at other retailers like Walmart?

What’s 1st - Cancel or Port

Do I cancel my cell contract with Rogers first? How do I port my number? I’ve currently got 4 lines shared on Rogers. I need to port all numbers and lines each to their own $40 a month plan with PM. Do I lose all stuff on my phone if I take out Roger...

Resolved! Compiled some help stuff into an unofficial knowledge base.

SpoilerHere it is.Here it is.Me being lazy to repeatedly answer questions.

Resolved! Add ons

Dear ones,I am facing a problem in taking add on of 200mb data pack for $10. Even though I have sufficient balance in my account but I cant go for add on. I tried online and even I tried by calling *611. But my problem is not solved yet. Can anyone h...

Incoming charge? And/or 9025804001?? Voicemail???

As a brand new user of just over a month, I only have 4 incoming calls, 3 of which were quick trials, and one an international incoming of 14 minutes (which was from Portugal, but my PM usage says "Nova Scotia! Go figure.) Checking the knowledge base...

Resolved! Phone Number in Limbo

Good afternoon, I signed up for PM yesterday and received a phone number. Today I ported over my old number from Fido online under my account and received a successful message. Now I got a text shortly after saying to go to pm.ca and click contact us...

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