Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I'm having an issue trying to verify some information because my public mobile number is not "registered" in my name. How do I get it registered or who do I call?
Hello, If downgrading plan, what happens to the extra refer a friend credits like if someone has a $25 plan and has $20 in refer a friend credits, they decide to downgrade to $15. What would happen to the extra $5 in refer a friend credits for that m...
Hi! Everything was working fine until last week, but now I can’t pass any call. I have the 100 min Canada wide plan at 15$ and I still have minutes left to my month.When calling I get a message saying that I need a long distance add on and so my call...
My husband has been unable to sign into his account since it's been set up, he had someone help him with this and has forgotten his password but the security question that they asked he has no idea as he did not choose this security question however ...
Greetings, Opened an account, activated (apparently) my sim, was assigned a number, and have never had service. Sent numerous msgs to moderators and have heard no reply in over 36 hours. Submitted a ticket 40 hours ago, and no response yet. My CC was...
not sure what is going on but my phone has not had service since yesterday and I am on Autopay and not sure what the problem could be. did an up date and still not service??
Are there network issues right now? My phone keeps dropping service. And then is now also saying no sim card. Do I need a new sim card? It's about 1year and half old.
Today I was suddenly bombarded with calls from 12 different Ottawa numbers, and Bangladeshi numbers that were supposed to look like Ottawa numbers - but the user didn't hide the 880 country code. Some left that ridiculous "call back right away or yo...
So i've been trying to access my old number that i had with this service provider a lil while back that is linked to several important accounts via 2FA! I messaged the moderator and even made a post a couple days ago and now i can't find it?! I calle...
It's been a month since I've ordered 2 sim cards in December. Is this normal at all? I am frustrated as I've already cancelled my phone lines and I was expecting the sim cards to be here by now.
I've asked about this in the past, thinking maybe it was a fluke with my phone. It never was resolved. But now a relative of mine has switched over to PM, and I was with them while they were talking on speaker phone. Twice within their several minute...
