Get Support

Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data priority

What is the priority in which data and data add-ons are used?Lets say I have a 250 MB data plan per month, and I also purchase a 1 GB data add-on.When I use data, does it go through my 250 MB of data first before subtracting from my 1 GB?Or is the pr...

Switched plan and now no phone service!

I switched from the $15 to $25 plan and changed my credit card. Thought it would be easy. Public mobile now says I'm deactivated. I submitted a ticket but haven't heard back. I tried to re-enter the request for the $25 plan, tried to re-pay. It says...

Resolved! eSIM suport?

Any news about eSIM support? The last messages I found on the forum are from January 202, I was hoping for some good news regarding this. Vasile

Resolved! Travelling / moving

Hi!At the end of the month I will be driving from Toronto to Burnaby. 1) will there be any overcharges for travelling (out of my region)2) do i need to change my number once I am there ? I just want to know if i should be aware of any charges. Thank...

Resolved! Porting Number

Hi, I would like to port over a number into my new Public Mobile account. The number I would like to port over is ***-***-****. The old service provider was Primus. Thanks, Tony Edited by ShawnC13: Removed phone number

Resolved! Purchase of SIM Card not successful but got charged

Hi, I used my new address for billing but actually didn't update the cards' address with my bank. The purchase didn't go through since the postal codes did not match but both my credit card and debit card were charged (I tried with both of the cards...

Resolved! Voice Mail

How do I set up my voicemail?

Resolved! Paying for changing plan

I wanted to change the plan immediately. Then I was asked to.choose top up or activate by next due. As I had run out of data I decided to top up and paid. Then when I chose to change plan it said if I choose so, payment done to current plan will not...

Not able to set up my account

Not able to set up my account due to it telling me I have an invalid phone number but I have a new sim card installed. Jim

Réactivation xxxxxxxxxxxxxxxxxcccxcc

Resolved! free incoming call

on my 100 minute Canada wide plan, are any minutes used up when an incoming call from the USA is answered even when this plan says free incoming calls?

Sim # invalid, can't verify, can't submit a ticket

Sim # invalid, can't verify, can't submit a ticket I was able to set up a number, but setup ended in an error message and failed. I can't log in. I can't verify my account. I can't submit a ticket. I can't receive a verification code by text. I can'...

How does billing work?

Hello, I have enabled an autopay option, but I am still charged $14.56 in stead of $12.32 per month. Wondering how come...

Re: Need to reset password

Need to change plan

I do bill payment for my account twice by mistake

I do my account bill payment twicely by mistake give me refund

Is compatible with Public mobile Xiaomi Redmi Note 8T?

Hi community, I cannot find my model on the list of compatible cell phones but seems weird to me. Can anybody let me know if you are using this cell phone with Public mobile? Many thanks.Pablo

Reinstatment

Resolved! Reinstatment

Our Bank Accounts were compromised so all accounts and credit cards were changed.We neglected to advise re the new Credit card prepayment info. The cell phone service ceased. Would like to reinstate with new prepayment info. How ??

Phone Plan Data Add On Hitting Limit, but phone data is off and shows 48 mb

Hi,My sons phone has the $15 plan, with 250 MB + the 1 GB bonus data plan. He always keeps his data off and only turns on manually to check messages occasionally. For 3 months in a row his phone data stops working when his phone data tracker show 48...

Bill Overpayment

Was Billed 28.25 and 25.99 on the 10th of August on My Visa WHY?

How do I change location?

I have a 780 area code and want to change location for my phone. Is it possible to do that? I have moved to a different community, still in the 780 area code range and want the location to reflect that move. ThanksSheila

Resolved! Can't make or receive calls for last 4 days

I can't make for receive calls for 4 days now. I have 2-3 bard on my iphone and Data is woking fine. I've tried using Public Mobile chat http://www.publicmobile.ca/chatbot but I can't get the page to load in any bowser Is there another way to contac...

No network?

Hello, Currently No public mobile network available in thunder bay? Never had any issues previously, just wondering if this is normal or if other users have experienced anything similar.

Scam from Turkey

Stating they are public mobile +9027008594 saying that I don't have talk what's up with that

price increase

just looking at my profile and see cost 8th my payment is gone up 20 bucks. From 47 to 67. I have had this plan now for almost 3 years this dec coming. I have 2 gigs of LTE data and unlimited talk and text provincial.

Text Alerts

Is there a way of getting text alerts when voicemail is left by a caller?

Self serve blank page on chrome - windows and android

I'm getting a blank page when i load self serve on chrome on both windows 10 and android. Cleared cache. Site loads properly on Edge.

cannot log in

keep trying to log in. just says hello. when I go to reset password it jumps to a screen that says question is case sensitive error though I haven't even been asked a question. Driving me nuts!! tried different browsers, clearing caches.................

Active plan

I have a 40$ a month plan but I try making a call and it says I have no active long distance plan. It's canada wide. How do I fix this

Community

Forum Posts

Remembering @computergeek541

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Data priority

Switched plan and now no phone service!

Resolved! eSIM suport?

Resolved! Travelling / moving

Resolved! Porting Number

Resolved! Purchase of SIM Card not successful but got charged

Resolved! Voice Mail

Resolved! Paying for changing plan

Not able to set up my account

Réactivation xxxxxxxxxxxxxxxxxcccxcc

Resolved! free incoming call

Sim # invalid, can't verify, can't submit a ticket

How does billing work?

Re: Need to reset password

I do bill payment for my account twice by mistake

Is compatible with Public mobile Xiaomi Redmi Note 8T?

Reinstatment

Resolved! Reinstatment

Phone Plan Data Add On Hitting Limit, but phone data is off and shows 48 mb

Bill Overpayment

How do I change location?

Resolved! Can't make or receive calls for last 4 days

No network?

No network?

Scam from Turkey

price increase

Text Alerts

Self serve blank page on chrome - windows and android

cannot log in

Active plan

Ordering a new SIM Card while in the USA

Current SMS offer - $19/month for 3GB - in-place u...

Cell Phone compatability

Re: Switching from 5G plan to 4G

Offer to switch to Koodo