Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a sim, my phone is unlocked, the sim card is inserted. I activated the plan. I set up an access point (but can't find the instruction to check it is correct). When I send a message, it just says sending. The phone says emergency calls only. ...
I have auto renew turned on for my monthly plan of $40 for 4.5gb. I updated my plan to $45 for 6gb and selected the option to renew to that plan on the next renewal. The day came for my my auto renew but it didn’t renew my plan and my service got cu...
Last few weeks, my phone's location service has been very inaccurate and jumpy. I have an iphone 6 and it was great before. On any navigation app, my location is shown away from where I actually am an it keeps changing. It also doesn't match the dire...
It's been over 3 weeks now and I'm not sure it's coming at all.
Hi All I recently had to cancel a US roaming add on, after this happened, I could send texts, but realized a few days later I couldnt receive them. Looking at the board, a bunch of people have had the same issue after a US roaming add on expired, and...
I got a call from public mobile saying that my address was incomplete and it resulted in issues with porting my number. I have been having reliable service. How do I followup with their call?
when trying to use my sim card in my virging mobile lg g4 phone it requires a pin. what can i do?
Hi, I received a text about payment has not received and I am on autopayment. I checked my online account and realized that my plan has expired as of November 10 2018. I was wondering can someone look into this for me? Thank you!
Today I was about to use my phone but then realized there was no call service. I have set up my account to auto pay. I have also recently renewed my credit card so I tried to update the new information. However I keep on getting the unable to process...
I have payed for my plan, my accound shows a zero balance, yet I'm unable to use data, send text messages, or make phone calls. What can I do?
Transferring from a Koodoo prepaid account to PM, have followed all the steps and am unable to port my phone number. If I try I just get "We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you enter...
hi, I want to change my plan to $10 50 mins and 50 text, however, self serve account is locked. Can you please reopen it.
Anyone here who had a refund request? Were you able to get it? Last month, I bought a public mobile sim but it was not compatible with my phone coz its from overseas. So I cancelled it, processed thru Walmart store where I got the sim. Then I just pu...
I have been on the 90 promo plan for approx 2 years now, I was still charged the normal fee but at the same time was also charged an extra $109 and now there is a lot of extra funds in my account. It was an autopay so I have no clue why I was charged...
I paid my bill and my account says active but I cant make phones or texts
just activated my phone and it says network locked. please help
My service was suspended due to non-payment approximately 30 days ago. What is the time limit on porting my number to another carrier? Or am i unable to port a number for a non-active account?
Hello Community, My old phone that I had with Public Mobile stopped working so I got a new phone. The SIM card fits in my new pnone and would like to port my number over. Can a Moderator please help? I messaged the Moderator Team Thursday but got no ...
I don't know my password for self serve and I need to update my credit card info asap (it expired) can any mods help me? im currently locked out of self serve for trying too many passwords.
I just joined PM over the last few days and just wanted to relate my positive experience. I switched over from Rogers in two stages. I had a Share Everything Plan with my main line and my wife's secondary line. My wife went to the local Walmart in Ne...
Hello everyone, long time Public Mobile user here however I am having difficulty accessing my account on the Public Mobile site. I am trying to up my plan however I can not remember my password or my security question. Apparently I am supposed to c...
I signed up yesterday and have tried everything to fix it in this community.I can make calls but not receive them. I also cannot send or receive text. I've sent a message to moderator with no response.@CS_Agent
Just wanted to share with you my amazing first day on Public Mobile!I'm a fresh transplant to Canada, in Halifax for a few days to rent a house and register a Canadian phone number before I run back to the US to wrap up affairs. Having a Canadian pho...
The Samsung Galaxy s9 I have has had no issues with public mobile services the data is literally as fast as my home internet server is 120mbs and there's no call drops there is a good idea to use I was told by a friend to try it so I did and I know...
I just set up my account tonight and chose the $25 province wide talk and text, but cannot call my home phone number, says it is long distance, even though they are both in the same area code, any ideas how to fix this?
I changed my SIM card and now it says I need an add on to make a call that is not long distance
I just changed my SIM card and now I can’t make or receive calls even though it’s part of my plan. I can text though. Help
When asking to review my add ons the automated voice asks for a PIN. I don't even remember making a PIN for my account let alone remembering what it is. Is there a way to check data usage through *611? As I was looking for a way to check it without l...
Hello, when I typed my IMEI into Public Mobile's IMEI-checker, the result was positive. But well over half of the calls that I attempt fail (i.e., no actual ringing occurs... the call just completely fails after close to a minute of waiting) no matte...
Hi, guys I am living at Fredericton, NB. It seems data service is down to me for the whole day. It worked fine yesterday, but not today. I cannot browse the website, check my mail, I only can make the phone call. Does anyone have experience same ...
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