Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I'm wanting to port my pm account over to a koodo account. I just paid for my months service as of today, when I port over, do those funds port as well or do I loss out on that money. Or am I able to get refunded that money. Thanks
I have 4% cash back on recurring payments with my credit card. Unfortunately, Public Mobile is not categorizing the charge as a "recurring payment" when it sends the request to VISA so I'm not getting the cash back. Is there a way to fix this?
Greetings.. Signed up today in an effort to activate my new PM sim and get a new number. Went through the application process until the final "next" icon was supposed to verify and complete the registration. Instead, a message popped up "oops somethi...
I am trying to pick up a voicemail I received by using another phone number which happens to be in the USA. From what I read it is not possible to access my voicemail using a US landline unless I purchase talk time on the phone that is sitting in a ...
Hello, i referred a friend yesterday, i even helped him set up his account. I made sure my referral code (KNxxxx) was used, and it was confirmed. From what i've read, i am supposed to see the refer-a-friend credit in my account almost immediately, bu...
I need to remove my credit card from my daughter's account.I do not know the 4 digit pin number to get into the account. I also do not know the account number.I get charged every month for service.A moderator told me there is not a credit card attach...
Why can i still not view my data usage only in a month i have to go through 25 pages one by one adding up each line how can i sort data only and have it add it up for a date range
Long story short I dropped my SIM card out of my phone into my car seat and can't find it. I bought a new sim and need to transfer my phone number and my account info to the new SIM but I already have a Public Mobile Account. I need to transfer ever...
I have 2 numbers with Rogers. I bought 2 SIM cards and I want to activate them each, and I want to transfer my numbers from Rogers. Both numbers are under my name in the Rogers account. Since I cannot have 2 numbers for 1 account with Public AND onl...
I needed more data so I bought more data. Trying to get the data I bought 1GB yet through an error on my part and not quite understanding the response time I updated my plan to start on next billing date. I see I have been charged for another month o...
I have two numbers under the same email and same credit card I have changed my credit card and was trying to change payment method. It only gives me to change for one phone number and another one I can't .It doesn't show that I actually have two acc...
My internet is down at home and I am hosting an online conference today thru thursday. having to tether to make zoom work. I purchased the 8gb and have already used 3.5 in the first session. Is there a way to get more data without having to purch...
How long does it take for the account to be reactivated after it has been suspended, and a top up payment was just made to reactivate? Should it be working immediately? Thanks
Phone will not send or receive text messages without wifi and does not send or receive any sms messages only iMessages . I have taken sim card out powered on and off, put back in, not worked, I have removed the cell service provider to another and th...
hello, i ported my number from public to freedom, but my line got suspended today only. i havw $10 credit in my account. is there any way i can approve the porting request and use that credit. i still havent received any text for approval
Hello, My plan failed to auto renew so I have a balance sitting there from loyalty etc. My account doesn't say to pay $x amount to reactivate plan and it says Plan expired. How much should I pay?
