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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 71210 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74082 Views
  • 180 replies
  • 32 Bravos

Voucher Payment not working

Hi, My account was deactivated, because I was late by 2 days to top it up with my vouchers.  I have tried to put in 2 vouchers to re-activate, but it does not work.  Please help. Luana

Resolved! Proxy settings

Hi my phone number is *** *** ****.i can't send MMS, as I need a proxy setting please Edited by ShawnC: Removed phone number

Maryphillips by • Good Citizen / Bon Citoyen
  • 1263 Views
  • 2 replies
  • 0 Bravos

Resolved! is this email I received legit?

 You have a new message from the Public Mobile Community!Please do not reply to this email. This address is used for outgoing notifications only.To access your message:Click the link belowSign in to the Public Mobile Community, if necessaryClick on t...

dennis1 by • Good Citizen / Bon Citoyen
  • 2132 Views
  • 6 replies
  • 0 Bravos

Resolved! Bout a sim card, unable to activate

I just received the new sim card yesterday.But when I tried to activate, it keeps giving me message it's invalid sim card.  Please assist.  

sherryhouxy by • Good Citizen / Bon Citoyen
  • 3756 Views
  • 16 replies
  • 0 Bravos

Resolved! Adding an iPad to my account

Hello, my ipad has 3G capabilities. I would like to get a SIM card and share the data plan that I have for my iphone. Everything I have read indicates you need a phone number and have to have a second account...of course with an iPad I will not have ...

smartbe1 by • Good Citizen / Bon Citoyen
  • 3955 Views
  • 15 replies
  • 0 Bravos

Payment Voucher Pin #

I recently bought a payment voucher but have misplaced the paper with the pin number. I have the public mobile payment card and the receipt from the retail outlet where I purchased the card. Is it possible to get a pin number so I can use the card?Th...

marva by • Great Neighbour / Super Voisin
  • 900 Views
  • 2 replies
  • 0 Bravos

Phone advice

I'm replacing an Asus Zenfone Laser. I'm looking for the best phone under $500.Any advice is appreciated.

Ultrahub by • Good Citizen / Bon Citoyen
  • 13031 Views
  • 71 replies
  • 0 Bravos

US rooming

What is the rooming plan in USA

AyadDayni by • Great Neighbour / Super Voisin
  • 1225 Views
  • 5 replies
  • 0 Bravos

Resolved! My phone number has been stolen

Hello there,I've woken up to some unauthorized charges to my paypal account and my phone service no longer being active on my phone.After dealing with paypal, it looks like the breach was related to the thief resetting my password using my phone numb...

Simardbrad by • Great Neighbour / Super Voisin
  • 2711 Views
  • 8 replies
  • 0 Bravos

Can you help me understand how I used up all my data?

My issue is that I auto-paid on November 26, then the following day I get a notification that 100% of my data is used. I infer that my tablet device was using up all this data so I changed that to a metered connection but as I was looking at the data...

AnthonyC09 by • Great Neighbour / Super Voisin
  • 1042 Views
  • 4 replies
  • 0 Bravos

Migrating from android to iphone Xs

The plan is to breakout the nano from the micro sim for the iphone. I would like to have the ability to reinsert it into the micro to resue on the android if the transfer fails. Tested this with an old micro sim and it worked ok. Next, transfer data ...

martik777 by • Good Citizen / Bon Citoyen
  • 1604 Views
  • 7 replies
  • 0 Bravos

Resolved! Move to new location what is best option available

So in a different province now, if i were to get another PM sim card (since phone support dual sim) on the same account i have, would all the addons such as gig of data etc. be ported over to the number. I plan to keep the old number for few months a...

htcuser by • Good Citizen / Bon Citoyen
  • 4210 Views
  • 20 replies
  • 1 Bravos

Minutes

I can’t make outgoing calls

Aimeemac1 by • Great Neighbour / Super Voisin
  • 1064 Views
  • 4 replies
  • 0 Bravos

Resolved! iMessaging issue

So, I just got my new PM number and SIM card. I can make and receive calls and send and receive messages, however, anyone with an iPhone messaging me goes to some other person with the same number?? Not sure why, can anyone help?

sithrolling by • Good Citizen / Bon Citoyen
  • 940 Views
  • 1 replies
  • 0 Bravos

Resolved! Phone Compatibility

My device is not listed.  It is Moto G Fast Model  XT2045-3.  Does anyone know if it is?  Thanks.

pjjmartin61 by • Great Neighbour / Super Voisin
  • 2103 Views
  • 5 replies
  • 1 Bravos

Resolved! Any other way to stop the Auto Pay ?

I ported out to Shaw Mobile on September 25th was told no need to cancel my account. However still be charged Octorber & November from my Auto Pay. Maybe I need to remove the Auto Pay from My Account ??  I'm not able to login to My Account anymore By...

Sprinkly by • Great Neighbour / Super Voisin
  • 1471 Views
  • 6 replies
  • 1 Bravos

Resolved! Prepay Vanilla Credit Cards

Hi folks. I usually pay with vouchers for my account but I am out of town and not near anyplace that sells them. Account got suspended last night due to NSF. I do have my " buy stuff online" Vanilla Mastercard though. Can I use my prepaid card to rea...

cprnicus by • Great Citizen / Super Citoyen
  • 2724 Views
  • 7 replies
  • 0 Bravos

Old member

Can anyone tell me how can I find out how long I've been a member. I have an idea, but, I'd like to be exact. Thx  P.S I hope everyone one is doing well and being as safe as possible during these tough times. 

ApatheticFloW by • Great Citizen / Super Citoyen
  • 2066 Views
  • 11 replies
  • 0 Bravos

Debit Mastercard won't accept anymore

Has anyone had the problem when a debit mastercard has been used and accepted in the past for payment but suddenly won't be accepted? There is not an issue on my banks end and they state that they didn't even receive a request from Public for payment...

kandctaylor by • Great Neighbour / Super Voisin
  • 2111 Views
  • 9 replies
  • 0 Bravos

Plan expired

My Account Status says plan expired. How to extend the plan. I am not able to do any calls now...

Resolved! Black Friday Existing Customer promo

Hello,I would like to change my plan but was hoping existing customers would be presented with a black friday discount.  Does anyone know of any promotions for existing customers?

micha447 by • Great Neighbour / Super Voisin
  • 2861 Views
  • 15 replies
  • 0 Bravos
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