Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Black Friday Deal

I just ordered my sim card. How do I take advantage of the Black Friday deal if I have to wait for the sim card to arrive? It may not get here before Monday. Thank you

$10 SIM Card Fee

Hi there, I just activated my SIM card online with you guys and found out London Drugs in BC can waive the SIM card fee if I activated in store. Is there any chance you can give me a credit back to my account for the SIM card I paid for? Many thanks,...

SIM is locked;(

Pass all process in registration. But SIM is locked . My registration PIN code is not works . what to do ?

Text from PM about SIM activation after I've activated.

Hi all, just set up my account, activated my SIM, and trasferred my old phone number online today. So far so good and everything's working. But I just got a text from PM as follows: "To complete your request to move to PM go to publicmobile.ca, click...

Erroneous Payment Reminders

Today, I received a text message reminding that payment was "due soon". Some months ago, Public Mobile stopped including a specific date in this message, but it was always received about 12 hours beofre payment was required. For the messsage that I ...

Resolved! Public Mobile: Heads up, your payment is due soon. message came too early? Anyone else see this?

Hello, I received a text message today from 611 that said: <quote>Public Mobile: Heads up, your payment is due soon. Please ensure that you have enough funds in your account. If you have AutoPay, please ignore this msg.</quote> My account payment due...

Phone disconnected ,need to change cc ex date

my phone not working i need give some information contact me , edited by comptuergeek541: e-mail address removed

Here was a suggestion I hope PM may take seriously

As the new plans are only 30 days and data is 3G speed, could PM perhaps have something in Self-Serve if PPL wish for the 4G LTE Data Add-On, an additional option So, like 1GB 3G Sppeds1GB 4G LTE Speeds Just saying, having more options available migh...

Resolved! Multiple Numbers on 1 account

So, is it possible to have multiple numbers/sim cards on one account? I just signed up for PM and started my account, got my number ported over, and all is well. I want to move my wife over to PM this evening, and I'd like to use a referal code to ...

Specific number change

Hey all, I am looking to have my number changed to a specific number the only problem is my previous account was closed before starting this one. The number is not in use by any one else can anyone help me get it changed. Cheers,Joey

Laughable

I couldn't set up an account with my real last name (**bleep**), it's a bad word. Really???

Resolved! Will a 10 day USA Text/Phone/Data last the full 10 days even if my regular plan expires before then

Hi All:First time poster.My regular plan expires Dec 2nd (autopay has been cancelled)If I buy a 10 day USA plan on December 1st, will it still work in the states for for the full 10 days (up to December 10th)? Thanks much.

Autopay fails on renewal date

I have 3 times now been told I can't make a phone call " Sorry, can't complete your call since you don't have an active plan on your account ..." Then an hour or so later it works fine.It happened again today, my autopay renewal date.This is getting ...

Resolved! roaming

How long dose it take for a add to show up on the account I add talk and texting USA roaming for 10 day it not showing under my purchases

Resolved! Paying for Service

I have a friend who is thinking of joining public mobile, but they like to pay for their plan for the entire year as 1 payment. How would this work or could this work?

Data

Does data get carried over?

Dropped calls

Why on the middle of a call does my service/phone drop call?

No signal, no service; can't call or text

Activated my PM account 2 days ago & transferred my phone number from Telus, but I still have no service. I was using Telus Prepaid, so assumed my phone would work on Public Mobile. Is it possible it won't work, even though PM uses the Telus network?...

Resolved! New user. Having trouble setting up data on my ZTE z850 android. Cannot find "Access Point names"

Cannot find "Access Point names" under the settings tab so cannot proceed. Any kind someone help?

Problem with Account

Hi. I registered yesterday for a Public Mobile Account - at a retail shop in Montreal. The sales person assured me that since it was Black Friday, that I would enjoy double the data that the current plan offers. Currently it's 40 dollars with up t...

Resolved! Change Plan

My Plan just recently renewed. I want to switch back to a lower plan. Here are some questions; 1. Do I wait until the renweal date to change plan?2. If I switch now, can I still use the plan which I paid for? 3. if I switch now, will it automaticall...

US Roaming NOT working

I purchased US roaming package and it says it is not active. I have tried EVERYTHING but still can not get it to work. HELP as I purchased it to use right away and can not access the service to communicate with my children. Thank you

Charged Twice

I went renew my plan i used my credit card selected amount due. Public Mobile charged my card but instead of activating my plan it just put the funds in my account. I tried to activate my plan it kept sending me to the credit card screen. I thought m...

Is the Black Friday offer pertainable to me?

Hi I just signed up with Public about a week ago, received a $10 credit however for the Black Friday sale Public is offering 1 month free. Wondering who I can reach out to, to inquire about this. I would hope they'd honour the Black Friday sale for a...

How do I get involved with Beta and take advantage of promos?

$20 Referral Credit Doesn't Show Up

Last night I referred my brother using the code I was provided to receive a $20 and for him to receive a $10 credit. While the $1 per month credit is showing up in my rewards, neither his $10 or my $20 credit shows up. Any idea why? I got a text mess...

US Roaming Talk and text not working

There is a large number of people experiencing an issue where the Talk and Text are not working when you purchase the US Roaming package. It seems like data is working and below is the response I got from Public Mobile earlier today when I brought t...

Resolved! roaming

Hi all:I bought the add-on for US roaming, data, talk and text. It doesn't seem to be working. I keep getting the message: "Sorry your current plan does not include US roaming text messaging,,," even though it went through on lmy credit card $20 plus...

Hi.

To be able to get the USA 8$ add on for US txting, do l have to at least be on a minimum 15$ month plan, or can l simply add the $8 to my account to just get that 10 day US texting??l currently have no money on my account, and would only need it to g...

Refund

I purchased extra add one and two of the same accidentally trying to get my talk and text to work while in us. I purchased $60 worth of adding and none of them work. Can you remburse me please??

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Black Friday Deal

$10 SIM Card Fee

SIM is locked;(

Text from PM about SIM activation after I've activated.

Erroneous Payment Reminders

Resolved! Public Mobile: Heads up, your payment is due soon. message came too early? Anyone else see this?

Phone disconnected ,need to change cc ex date

Here was a suggestion I hope PM may take seriously

Resolved! Multiple Numbers on 1 account

Specific number change

Laughable

Resolved! Will a 10 day USA Text/Phone/Data last the full 10 days even if my regular plan expires before then

Autopay fails on renewal date

Resolved! roaming

Resolved! Paying for Service

Data

Dropped calls

No signal, no service; can't call or text

Resolved! New user. Having trouble setting up data on my ZTE z850 android. Cannot find "Access Point names"

Problem with Account

Resolved! Change Plan

US Roaming NOT working

Charged Twice

Is the Black Friday offer pertainable to me?

How do I get involved with Beta and take advantage of promos?

$20 Referral Credit Doesn't Show Up

US Roaming Talk and text not working

Resolved! roaming

Hi.

Refund

Pre-payment

Why is my data not working?

US add on data

changing iphone 6 to samsung z flip4 phone

Transfer service to another Phone