Account disabled

[govelasco7]

Hello Community,

I am trying to log into my public mobile self-serve account. However, after many attempts, I discovered my account may have been disabled.

I was abroad for about 4 months, and for this reason, I temporarily disabled my account. During my stay abroad, I did not have access to my credit card, reason for which I was not able to pay for the service.

Am I able to get my old phone number back?

This is important because I have work contacts that will call me on that number and getting a new line and inform them that I have changed phone numbers will be a nightmare. I still have the SIM card with me.

Any help will be truly appreciated

[stevenanto]

@Leaving Very extensive vocabulary you are demonstrating today. Lets see what else comes up today. 

[Leaving]

• They suck.

[Anonymous]

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@Leaving wrote:

Lots of people are posting about problems  here.  Are you blind?

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 @Leaving 

No. Of course we see all the complaints here. That's how it works. But for the many thousands more that are not complaining...this place works fine for them. Some activate in a store and that's that. Some will do that and continue on and set up a self-serve account. Some will do that and continue on and set up a community account. Some will do that and continue on and participate and maybe even get a little reward for doing so. Like you for December that has probably been used by now and mostly for complaining about the place. Getting rewarded to complain.

[Leaving]

Lots of people are posting about problems  here.  Are you blind?

[Anonymous]

 @Leaving : Great. Now you're going to puke all over the place because it doesn't work for you. Why is it that so many thousands of satisfied customers are going about their business using the service just fine? Go away. Leave already.

[Leaving]

PM is garbage. I advise you to switch.

[dabr]

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@Luddite wrote:

@dabr FYI: my understanding is that old account emails can now be reused to open new accounts.

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@Luddite   Thanks for that clarification.  Happy to hear that policy has changed. 😊

[Luddite]

@dabr FYI: my understanding is that old account emails can now be reused to open new accounts.

[Brianking]

If someone else doesn’t already have your old number you can ask for it when activate a new plan. 

[Gunner123]

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@govelasco7 wrote:

Hello Community,

I am trying to log into my public mobile self-serve account. However, after many attempts, I discovered my account may have been disabled.

I was abroad for about 4 months, and for this reason, I temporarily disabled my account. During my stay abroad, I did not have access to my credit card, reason for which I was not able to pay for the service.

Am I able to get my old phone number back?

This is important because I have work contacts that will call me on that number and getting a new line and inform them that I have changed phone numbers will be a nightmare. I still have the SIM card with me.

Any help will be truly appreciated

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@govelasco7 hi sorry but after 90 days your account is closed permanently you will need to purchase a new sim and start over with a new email and number 

[dabr · Accepted solution]

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@govelasco7 wrote:

Hello Community,

I am trying to log into my public mobile self-serve account. However, after many attempts, I discovered my account may have been disabled.

I was abroad for about 4 months, and for this reason, I temporarily disabled my account. During my stay abroad, I did not have access to my credit card, reason for which I was not able to pay for the service.

Am I able to get my old phone number back?

This is important because I have work contacts that will call me on that number and getting a new line and inform them that I have changed phone numbers will be a nightmare. I still have the SIM card with me.

Any help will be truly appreciated

---

@govelasco7   If it's been more than 90 days since suspension without payment then you've lost both account and number and will now need a new SIM/email to activate a new account.  You can use an alias of your old email for convenience though.

[HALIMACS]

Sorry, @govelasco7 

After 90 days the account is permanently disabled.

I might recommend you try calling your old number to see if it's active with someone else.  If it isn't, you could try re-activating with Public Mobile (you'd need a new SIM, however) and they may be able to re-initiate the old number.

Worth a shot!!!