Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got my SIM card back in 2015 under my community account and has completely forgotten how I managed to set up the autopay. Now I want to change my plan but I don't have a self-serve account or account pin & I can't register my current SIM to get a s...
Can I set-up an auto payment directly from my chequing account? And how do I change the source of my auto-payment from my account?
When I try to change my plan all I get is this. No plans available and no info on my current plan.
Hi all. If someone entered their e-mail address on MORE THAN one promotion for a new activation, and if they are labeled as "non-stackable" in the terms and conditions, how does PM treat it if activation is made and more than one promotion is still ...
Hi I transferred my mobile phone service to Public Mobile last month Oct 22 from Walmart, because I saw your offer about this. But I didn't see the credit for second month from my account, Could someone can help me to figure it out?
Is there a way of knowing if your private email was read? Thank you.
Hello how do I get my account number? I can't remember my password or the security question plz help
I'm using an iPhone 4s (yeah, I know). I tried using my data today, but all I got was a message saying 'Could not activate cellular data network. You are not subscribed to a cellular data service'. Is it just because my phone is so old, or is it some...
Have evergreensgh667t need get it fixed dropped off my bed fall on the floor whiteblank screen how much is get it fix
Does the 1000min Add On long distance Plan to UK roll over until all used up?
Using the Apple email client I have used both gmail and outlook.com email with POP settings. Up until last week outlook.com is far superior as gmail is unreliable receiving ALL messages. But since we came back from a short trip all of our devices (i...
I am trying to do a new activation, and need to enter the serial number for my old device to transfer my phone number. I can't type letters, only numbers. Does anybody have any ideas? Am I looking at the wrong number? Thanks
Just started with Public last week and now I get a message that my plan does not include outgoing calls??Any help
Every time I try to put my new credit card number in, it tells me to contact my bank. It won't take it.
I just created a community account with a new username. How is my community account linked to my mobile account, I log in with my email account.
How quickly does my account update for minutes and data usage.
I want to suspend my phone service as the phone is missing. However, I cannot login to my self serve account. Is there any other way I can request for suspension?
Does it cost anything to change my phone number???
what do I do after I double payed for my month ? How do I get that money back ?
Hey,I just registered a SIM and chose a number but not satisfied with the number and changed it. the number has changed in my account but not in my phone. my sim is no longer active after changing the number in the account. Can you please help me?Th...
Hi, So my mom and I recently switched to Public Mobile from Virgin Mobile yesterday evening, but we still don't have service. We have both reset our network settings, and we turned our phones off and on twice. We've reached to tech support and we've ...
I used to be a public mobile customer and I still have the sim card. I haven't been using it for over a year. Can I "reactivate" it? Would I be given my old phone number or a new one, or is that up to me? Thank you
when I'm away from the house, I can send texts but can't receive them. people who send text says "it was delivered."
I purchased a $15 add-on for u.s. calling and it showed up as payed but when i try calling to the u.s. i keep getting a message saying i don't have an active long distance add-on. I probably did the first step wrong by not putting funds in first...bu...
