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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! people receiving calls from my phone that I did not make

2 people I don't know and who are not in my contacts have called me in the past 2 days, returning my call. But I did not call them and nobody else used my phone. I don't know what to do about this.

Resolved! US Add-Ons activation

Hi All.It won't be anytime soon but at some point in the future I plan to travel through the US for a bit to go out west. After reading about the various 10 day US Add-Ons I'm sure one of them will suit me fine but I have a question as I didn't see a...

Resolved! Where can I find a statement?

I'm looking for a statement for the month of March. Where can I receive this?

Resolved! Data add on

How do I add on to my data? I have purchased $15.00 to add on 1GB data.

Resolved! 'Local Calling Area' implications

What are all the implications of being outside your 'Local Calling Area'.

Resolved! HELP - suspended account

Hi there, I am really confused - when I make a call today I hear a robot voice saying I don't have an active plan. I log in here and it says my account is suspended, but then it says to ignore the message if I have sufficient funds or Autopay. Well I...

Resolved! Porting phone number

I was asked to let a moderator know that my old account is active to port my number over.

Data Usage

Hello, I ordered the 15$ plan for my 10 year old son. It has been 12 days since he has had the plan.Everyday at the same time between 12:30pm and 12:55pm. He roughly uses the same amount of data 16Megs. but he doesn't leave the house as he is doin...

iPhone 7 setup issue

I’ve just tried to setup my iPhone 7 and am getting some issues. Calls are working, but texts and data are not. Texts do not deliver. As for data, I’ve changed APN settings to sp.mb.com, have turned phone on and off, airplane mode on/off... still not...

Resolved! Explanation of Overview

Can someone tell me what my overview means.Available funds: $14Payment for next cycle: $15Amount owing: $1Does that mean they'll charge me a dollar next month? Last month my balance owing said $3 and everything else was exactly the same and yet they ...

data problem

my phone was unable to receive data after activating the account with $50, can someone help please I receive and snd normal calls but nor internet data shown

Resolved! I did not got bonus credit

Hello, I used referral code while activating my account but I did not get any bonus credit. Will I get it later?

Port number to Public

I tried to port my Fido number to Public Mobile after already opening a PM account. I filled in the ticket a week ago but have not received any confirmation that the information was received.

Resolved! Rewards

My sister referred me on May 23, 2020 and has not yet received her first referral reward of $20.00.

Resolved! overcharged in credit card

Hello, I have been with PM since last 2 years. This month I got loyalty reward 2$ as I completer my 2 years however I have been overcharged extra 5$. I am using the same phone and same plan 25$ for 1gb+1gb promo plan and I had some referral rewards w...

Resolved! referral rewards

I notice that it says "you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your phone number in the Referral box during activation." Does this mean you can only get $1 max (i.e. one referral) every 30 days? So if you ...

Unlocking

Hi,How do I unlock my old phone so my sister can use it?Fishcake

Healthcare worker discount- 2 months waived

HiRogers and Telus currently have promotions for hospital workers for their wireless fee to be waived for 2 months. For Rogers and Telus there are numbers you can call and I am having trouble reaching a moderator/finding an answer. As PM runs on Telu...

Need Moderator for Koodo Number Port In

Need a Moderator to complete Koodo Number port in.

Resolved! Friend referral

Hi folks, I referred my friend to public mobile a few days ago at the public mobile store and we gave the clerk my referral number. When will I get the discount for referral? thanks

Resolved! Agent who created my account spelt my name wrong

Hey there, the agent at Walmart who helped create my Public Mobile account spelt my last name wrong. Does anyone have any idea how I would go about fixing this issue?

Invalid SIM

Hi there. I've been trying to activate my SIM card for the past 2-3 days but I always keep on getting the invalid SIM number. I've double checked it so many times but still, it is saying that. I've cleared browser cache, history etc. Please help! Tha...

Payment

Unable to process my credit card request

Resolved! add ons 400 min

I purchased 400 min Intl. Long Distance calling and I can see it as active under my self serve profile, but when I'm trying to make a call to Germany I get "voice is not included in your plan"

My number is not working

No incoming calls. Help!!!

Resolved! Usage History

In the last 30 days my wife has had sixteen outgoing calls to 2265804001 in which eleven last 0:00:6, one 0:00:05, one 0:00:30, one 0:01:07, one 0:01:10 and one 0:01:30. The originating location is listed as 'All' even though she has never left Onta...

Resolved! Is this phone compaible

https://www.amazon.ca/Ushining-Unlocked-2-8-inch-Charging-Seniors%C2%A3%C2%A8Black%C2%A3%C2%A9/dp/B082D4VYRK/ref=sr_1_3?crid=1RYIMNGRBLOFX&keywords=ushining+3g+flip+phone&qid=1590695392&s=electronics&sprefix=ushining%2Celectronics%2C188&sr=1-3

Resolved! forgot to add promo code when signing up with public mobile

Hi I signed up with public mobile this morning but I forgot to add the free 3G promo code with the plan i selected. How can i add the promo code to my plan now?

Resolved! transfer a landline

hello I would like to know how to transfer a landline from bell and what to expect I realize that the self serve option is not working so what is the best way now. I would like to add that I already have a number here I just want to switch to my lan...

Resolved! Transfer a Phone Number

I would like some assistance please to transfer my phone number from my old Koodo account

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