Get Support

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Two small “Self Serve” improvements I would like to see

1- There was a recent discussion around the lack of an available receipt for payment forcing people to tie up moderator time to get one if needed. This seems like such a no brainer to me. All the info needed is available in Self Serve, all that is mi...

Resolved! Payment

Can I make a payment with a debit card

Sim didnot active

I activates my sim yesterday online and I got an email. Butsim didnot active till now

Resolved! Buying a sim card at store

When I started I bought my sim card at walmart. I referred a friend and walmart won't sell them a sim card without a plan. Where can they buy one?

Self service is not available??

Resolved! Data and Network Selection

Through the help of people here, I was able to get my service up and running. Phone calls and texts are a breeze. No problems, there. I've gone through a couple months without actually being able to use the data that I'm thinking about not paying for...

Resolved! Password Reset not Working

Hi I have reset my password to the client area a 3 times now and now none of the passwords I have chaged to have worked. I have tried create a new account and that is not allowed. I would appreciate if someone could help me login

Resolved! Canadawide talk

Hello, I am planning to subscribe to $15 plan that has 100mins Canadawide talk and unlimited incoming. I am in BC - my question is when I travel to other provinces do I buy a roaming add-on or my plan covers calls made and received while I am in an...

Resolved! After 1gb free data add-on regular data not working

I'm not sure if this is just coincidence, but after my 1gb of free extra data ran out my internet stopped working. I can still txt and call/ use Wi-Fi, however my mobile data won't work. I checked my online account and it isn't showing my data usage ...

Account issues

im locked out of my account and when I go to make a call it says I don't have calling when in fact I do . As I topped up on Aug 28 2019 with 40 dollars need help or some answers please

Can't text

I got a free public mobile SIM from the airport, with a plan that gives me 200mb and allows for free local calls, receive international calls for free and also free texting (international and local) for the first month. I've tried to send a message b...

Resolved! Locked out

I am locked out of self-serve. Password reset link does not work. When I chat with Simon he suggests that I submit a ticket. To do this I am asked to login, which I cannot do. Any tips?

Resolved! $60 plan - is the bonus US 2gb useable in the US only?

Or, to rephrase the question: can I use all 10 gb in Canada? Thanks in advance.

Resolved! Bill increase by $10, why?

Hi, I've been getting billed $20.34 every month for a 1 GB plan. It was some kind promo, but I don't recall the specifics... Either way, that was the amount that automatically hit my credit card every month. This month I have been charged $31.64. I'v...

Resolved! Refer a Friend

How do you get a code to refer a friend to Public Mobile?

Resolved! SwallowING up all quota before not coming at the end of the month

I obtained a pre paid plan (automatic payment via the bank)consisting 1GB. Before finish the one month, I consumed all quota. What shoud I do?

Resolved! outgo calling 306-580-4001

My phone is outgo calling 306-580-4001 (TELUS Mobility in SK?) automatically for time to time or my number is hijacked?, you peoples phone do same as well?

Credit Card Unable to Process Online Activation

When I try to pay with my credit card for online activation with autopay selected, I get this message : Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you conti...

Walmart Airdrie Sunday Sept 8,10AM

We went to Walmart Airdrie to buy a pm sim card on sunday and was told by the rep we should sign up for lucky instead, its the same plan. I told him can I make calls in the USA and get 2GB of roaming data on lucky? He had NO clue PM offered that. I s...

Defective Sim

Is it possible my sim is defective. I recently sign up with public mobile. But until now I have no service. A moderator contact me and said she reset the sim on their end but nothing happen. I want to change my sim number but I can not do that becaus...

Resolved! Been with PM for a few days now...shouldn't my monthly charges have already been auto-paid?

I thought this was a pre-paid plan and that it would be charged at the start of my billing period. Should I be doing somthing to get it started?

promotional data

my account shows 1094mb promotional data i never subscribe even i dont know when they add it, will i be carged after 1 gb usage

New phones no 4g

Been with PM for a couple years. Me and my wife have new xiaomi 9g phones. They are equiped with all the correct bands. Prior phones are essential and xiaomi mi mix. Both plans are old 2gig 4g plans and worked properly. Today I moved the dims into ...

Resolved! number failed to port

When I activated a new sim card, I tried to port an old number but it didnt work. Perhaps I filled out the information wrong. I can call out but the phone will not recieve calls. It does recieve texts though. What should I do?

Resolved! not receiving calls and can't send texts

I'm very sure the issue is cause i still have to cancel my landline with bell and once that happens all is well... i can call out but no one can call me and i receive texts but can't send them.

Resolved! couldnt get phone to work, plan ran out. never used plan

I paid for a plan and i couldnt get my phone to get service, never got to use plan it has expired. i have a phone now that is working with sim card. how can i get reimbursed for expired plan.

Resolved! Signal and Data Coverage

This is my second month in PM and so far so good: I find that the signal and data coverage is great and I haven’t really hit any deadspots as of yet. That being said, just out of curiosity, are there areas where signal is weak or non-existent at all ...

Promotion

A friend referred me-how do I get her a reward? She said I would receive a $10 credit and she would save $1/month for every month I am with Public Mobile.

Resolved! Paid for add on. It not added

I'm in the US and added the 20.00 for 10 day talk text and data but I can't can't text.im receiving texts stating I can't text but I see the bill went through for my credit card

Edit post - anyone else having issues??

Stay safe

Community

Forum Posts