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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My data doesn't work

My plans is renewed for the month of August my data doesn't work i have 5 gbI need help what to do ?

Re: monthly payments

I have referred 3 friends but last month did not receive my 3$ off. I was just wondering what the best way is to get my money reimbursed to my account.

Ho to add another number to my account?

Hello, I'd like to get a phone my 14 years old. Can I add her phone number to my account to keep it all together? I will be managing the account.If not, what do I need to do? I don't want to use her email address as I want to be getting all communic...

Can't receive calls

I have switched my phone number to Public Mobile 2 weeks ago. I was previously using VoIP and I am aware that it takes up to 2 business days for landline/Voip to port the number. But it hasn't happened yet, I can make calls but can't receive them. I ...

Phone calls drop and end - voice mail garbled

Resolved! Phone calls drop and end - voice mail garbled

My husband just joined Public Mobile and is trying the $15.00 plan…I also have the same plan. His phone is a Samsung Galaxy J7 Crown and whenever he tries phoning me or anyone else, his inbound and outbound calls drop and end within 45-50 seconds. Al...

Long distance

I’m on the unlimited talk and text plan between Canada and the US. Local people in my city calling me say they need to dial 1 to get through to me. Then they hear a message that long-distance charges may apply. Is there a way to remove this feature? ...

Vouchers

ALL Public mobile voucher denominations should be available wherever public mobile is sold.

Resolved! Mobile data

There should be 250 MB on my plan, but it does not work.

Tax exemption

Does public mobile offer tax exemptions for aboriginals?

SIM not unlocked yet, will I be charged for my plan?

I haven't been able to unlock my phone since changing SIM cards! My previous plan with freedom was cancelled so I called them to get the network unlock code but they said my device isn't a freedom device so now I don't know if that's because [my numb...

Lost phone number

Is it possible to reactivate a phone number after 90days especially when phone number is tied to your WhatsApp?

Incoming text in US

Can I receive text only in US without roaming add-on?

I renewed 1 day late in order to CHANGE MY RENEWAL date... this system is CHEATING!!

I purposely did NOT renew my plan on the 13th last month (July) because I wanted to start a NEW PREPAID PLAN on the 14th (July)...This system is CHEATING AND ROBBING ME CLAIMING MY PLAN IS STILL EXPIRING ON THE OLD PLAN!!I do not believe this is lega...

My sim

Hi,I bought a sim card from Vancouver store, starting with 778, but nobody can call me from landline and it doesn't work with buzzer( doorbell).When some one called with landline it said long distance call.

Payment method doesn’t go through when on autopay, plan expired

The site won’t accept my payment by credit card even though I have autopay on. It’s worked for over a year and nothing changed with my card but it won’t go through. Moderators didn’t respond to me after trying to get in contact with them.

Resolved! oracle?

How do you become an oracle? What exactly is an oracle?

submit a payment twice

Hi there! I just changed my plan and did submit the payment twice by mistake.Does anybody know what to do to get the money back? ;-(

Looking for Help Porting my number from Koodo!

Resolved! Looking for Help Porting my number from Koodo!

Hello, I am looking for a moderator to help me port my old phone number from Koodo. I just activated with Public Mobile a few minutes ago. As per activation instructions you are suppose to select a new number if currently a Koodo customer. I also was...

SIM card

Resolved! SIM card

I purchased a SIM card online, was sent a regular SIM card but I didn't realize that the phone I purchased required a nano SIM card. Rather than waiting another 10 days to receive a SIM card by purchasing it online, can it be purchased in a store?

says email address is invalid

when i try to log into my account it tells me that my email address is invalid. i want to change my plan but cant seem to log in

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