Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I change my plan type, do I keep my referral rewards?
I have ported my number, and am able to receive and send texts, and make phone calls. But people have been getting an immediate " cannot place call as dialed" sort of message when trying to call me.
Hi , I want to switch to Public mobile without changing my present number.Currently I am with Koodo on a monthly plan. But not prepaid plan. I pay every month after using. Can I directly transfer my number while I am activating Public mobile SIM car...
hi, internet died when i was trying to activate sim. it says invalid sim when i tried to restart. i've waited 2 hours since the first attempt, it still says invalid. how do i reset? thanks
I am trying to figure out what is the meaning for these two symbols showing on the right side of the "Users Online" page and the meaning of the number beside these 2 symbol. My guess: Person sleeping on a bed symbol: User was not doing anything for...
HelloI want change my auto pay visa , how I can do it?
Today it says my payment was not accepted. There are 4 people in my home all with individual plans and its automatic pay from the same creditcard. Today it glitched on my account. I tried several times to get into my account and I am now locked out ...
I was on a hike this morning using all trails application, and I was just curious how fast the data I used would be recorded, I went to check about an hour later and it didn’t show in my daily usage yet although it did show in my overall usage. Is th...
Does anyone have issues with having network service and then no service? Is it a SIM card or phone issue?I'm constantly having service and then no service. Any help would be great.
When I was activating my SIM there was a message saying that for Koodo port in you need to first choose another number and have moderators port the number in later. I tried the chatbot and it asked me to first create a ticket but I wasn't able to do ...
all data being used up by an auto update on daily (or twice daily) update. Everything I can think of us turned off for cell data usage. Any ideas what’s causing this? Shows up in bill as “web” usage.
My husband's phone (6s) and mine (SE 2020) have both been randomly switching to the wrong time. When I notice it I just put it to airplane mode for a moment and then when it reconnects to the network it's the correct time. I'm a bit concerned that ...
With no number to phone for support, how do I get my PUK code for an accidentally locked SIM?
HiI wish to transfer a Bell Land line number to a new SIM card BUT I can not receive an SMS on the phones using the land line number.How can I get around this
Hello, i am an old customer but i still see my bill is expensive related to my friends bill with other companies. I see there is plan 28$ with 2.5 gb but i dont see an option to choose it as an old customer. Are you giving new customers better chance...
I have tried to pay or change my plans but to no avail. in fact it just shown an error when i try to change my plans. no joke the whole page terns into an error that says contact site moderator. but you CAT BECASE PUBLIC MOBLE DOES THIS DUMB **bleep*...
Hello, Please help, I'm without service due to some issue with my credit card company, when I tried to log in to self service it is associated to my wife's account so I changed the email to her and then tried to create a new account with my email but...
I am confused about what to do or where to go here. My account has been suspended as of Dec 1. It says I have not made payment. I am on Autopay and it has been working fine until now. My wifes phone and account say the same thing. I re-entered t...
How many active accounts can I have?
THANKS TO THOSE WITH HELPFUL REPLIES. Logging out now. Won't be back. Don't wish to waste anyone's time. No more replies needed.I have been a customer for over 2 years. Been on auto pay the whole time. Yesterday the autopay did not work, I received...
I have ordered SIM online on November 25, 2020 and yet not received that. How to track that ??I have only received one email confirmation after ordering SIM online with order number
Hello there, I do not have mobile network from Dec 5 and need an urgent solution. I have restarted my mobile and then also took out the SIM and restarted the phone as well. Could you please help me. My location is Halifax, Nova Scotia. Regards,Sanket
Hi , how do I change my username email ?
So this just happened... I'd been terrified there was a hack or something, but I switched on WiFi and it works now ?Why wouldn't data allow it? To be clear, my data works, but the community was completely restricted. Why?
I and my dad have a 15 dollar plan with autopay. So we have 250 MB of data. But on my dad's phone he turns on the data button, goes to Youtube(for example) and there it says that he has no internet. I tried to fix it but it didn't work. Can you plea...
