Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I received a letter from Phonebox:"As you requested transferring your number to another carrier, we tried to generate the account number for you. However, Rogers has informed us the phone number is under pending port out request. It seems that you ha...
Hi folks. I have contacted my bank multiple times. I need to make a payment on my account and my credit card is working but as it expired and was replaced the site says the bank is denying the payment. The payment is fine on my banks side. I just nee...
Hi all, I'm possibly planning a trip from Montreal to Smiths Falls and I was wondering what the coverage is like there? I'd be relying on my phone/google maps to get me there, and obviously need my phone while I'm there. Will I be OK the entire way t...
Hello, Ported my number to public mobile from Bell. Finally got Bell to cancel my service on their end but it would seem that no one is able to call my number on the Public Mobile network. When people do call me it says my number is not in service. I...
Hello Everyone, My wife it's getting audio issues when making phone calls, where people can't hear her (Voice packages lost). However if she makes a call using whatsapp everything works ok, (we tried not being connected to WiFi and Connected to WiFi...
I recently removed my SIM ( PM) and replaced it with another SIM ( also PM). When I put back my old SIM, I do not have any access to make or receive calls nor do I have data. I know my account is still active as I have paid my monthly bill. My access...
Hi!could somebody explain why since the last time the voice plans were updated there is this interesting thing: the province wide plans and the Canada wide plans are both the same price...is there a difference at all in those 2 plan options?
Hi, Everyone. A friend who also is a PM customer has forgotten both her self-serve and PM Community passwords. She also can't remember the answer to the security question that needs to be answered when resetting the self-serve password. Neither of us...
I activated my sim card two days ago, kept my old Telus number, but still I have no service on my new public mobile service. On my phone, it doesn't even show that I have a provider. The sim card is inserted properly. What to do now? My Telus account...
Not this is the best thread for this question however, I've noticed ever since switching to PM, 5 wks ago, my Google calendar reminder notifications are always 2 minutes before my set time. e.g. I set notification for an hour before 5:15, it notifies...
I've recently transfered and change my phone number, but I a not able to receive any calls even though I am able to call others, is there a way I can fix this?
Hi, I recently tried to transfer my old virgin mobile number to public mobile. It didn't work, and I didn't have the option to set up a PIN code so i can't call anyone for help. how can I set up a PIN? my account is active but I can't use the service...
Partway through month. Want to upgrade plan. Will you let me give you this money (new plan cost - old plan cost) or do I switch cell providers forever?
Hello - my family has four accounts with all four being paid for by the same credit card. Over the last couple of weeks Public Mobile has not been able to apply Autopay to the credit card. The credit card is working fine as other purchases have been ...
Hello, I purchased a certified pre-owned iPhone 8 through Public Mobile and it’s not functioning properly. Who do I contact about this one year warranty that it comes with?
Would be good for public mobile to make their site load faster, with more costumers every day and keeping same servers I’ve been with public for a year and site seems to be slower and slower.
Unless I'm near the cell phone tower in downtown Fergus, I can no longer get any signal. This wasn't the case when I owned my Galaxy S6 (even though reception still wasn't great) but since getting the S9 reception has been horrible. Same goes for tra...
