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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! NO service and NO response from Mods

I changed my plan today and made payment, yet have no service. I have PM'd the Mods and have got no response and more troubling ...The last time a mod responded to an inquery was a WEEK ago. Where are the mods and how do I get my service restored? ...

Resolved! US roaming

Everytime I purchase US roaming it doesn't work. I then get in touch with a team moderator and they try to get it going usually with some success. It works for a couple of days and then boom it stops and I have to get in touch with them again. I h...

How know if a phone I want to purchase will work on the Public Mobile network?

Is the Motorola Moto G6 Plus Model # XT1926 fully compatible with the 3G and 4G networks? The seller lists the following as supported network/bands. 2G - GSM 850/900/1800/1900 MHz ; 3G - WCDMA 850/900/1900/2100 MHz ; 4G - LTE B1(2100), B3(1800), B5(8...

Account Status: Plan Expired!

Hello,I have no service on my phone.I have the Public Mobile account, paying with AutoPay and everything worked perfectly well. Public mobile was able to charge my credit card in order to pay every month.On my account page, it says that Plan expired,...

Resolved! Voucher Payment at Renewal Time

Happy New Year To All ! My question is about account renewal payments and vouchers. Been with PM for one month coming up and so far so good . I took a $40 plan on 30 days and purchased two $40 vouchers at Walmart when I purchased my sim card there. I...

Resolved! $10 30Day offer + In Canada Data Add-Ons $10 for 200MB

Hi, Im keen on switching to PM. Can I opt for the call only $10 for 30Day ( I would like to carry forward my existing number which is with Chatr) and add the $10 for 200MB, bringing my total to $20? If Yes- how do I go about this?

number

how do i find my phone number in my phone?

Starting in PM, doubts about compatibility and purchase

Moved recently to Montreal and was looking into getting my phone number, found PM and liked how it seems, I just have a couple of questions. Was just using the tool in the site if my phone would work within the network of public mobile, it's an iPho...

Unable to make or receive calls after changing plan.

Hello, I just changed my plan to the $25-plan unlimited calls and texts. Unfortunately, I am unable to make or receive any calls even trying my voicemail. The automating message of (we cannot complete your call you don't have long distance add-on) is...

2nd month free ripped off /wrong

Ok so i went to walmart and got a free sim card and supposed to give me a credit for the 2nd month free . I chose the 40$ unlimited talk and text with 4.5 gb of 3g data. I just checked and it put a credit of 10$ on the account . I I looked at my pla...

No reply from Mod Team since Sunday ...

I bet you guys are getting sick of seeing my posts... but I’m seriously confused. How the heck has it taken 4 days, Friday will be day 5 to get back to me. My original message was sent last Friday, a Mod Team Member replied on Sunday afternoon asking...

Changed my number

I changed my phone number today and it still rings on the other phone how long til it will ring on my cell ?

number already registered

Tried registring a new account, but when I enter my phone number the response is taht my number already registerd with my email and I have not registered my phone number at anytime.

Can't receive text messages

Hello I just came back from the United States but texting was working perfectly fine last night and this morning now I cannot receive text messages please help. I have restarted my phone and still no texts.

How does $10 OFF promotional plan for 6 months work ??

Hi, Could you please suggest me how does that $10 off for 6 months promotional plan work if my per month rechage is $30 or more ? I got new $30 plan on 30th December 2018 so does it mean that I am automatically eligible for that plan or how I will ge...

Resolved! New pricing deal

Hi all question about the new deal: $40 4.5GB 3G + 500 MB autopay bonus. Does this mean you get 500MB INSTEAD of the $2 autopay reward? Or you get both the 500MB bonus plus the autopay reward still? Thanks!

Incomplete Transfer Phone Number Process From Chatr To Public Mobile

My phone number is 604-xxx-xxxx, and I tried to transfer it from Chatr to Public Mobile. After filling the informtaion when I activated public mobile, I call other people using PM sim card, it seems to be no problem and showing the correct number on ...

Cant make or receive calls or text. Data works fine

Signed up on dec 31, 2018. Cant receive calls. Cant send or receive texts only can receive the generic texts that are pushed to the phone and make outgoing calls. Data also works with no issues. Phone is a factory unlocked s8+ which I have used on th...

Need Support to Complete a Port

A Walmart mobility associate helped me setup my Public Mobile account on my iPhone 7 from Rogers. The phone was not unlocked at the time, and the Walmart associate encountered an error after processing (they also had some internet/network issues); h...

Moderator very slow response!

Hi, just wondering what is the usual wait time for the moderator team to reply to a private message? Been over a day now. Needs them to fix my issues. Thanks for any help

Resolved! PUK code

How do I get my PUK code

Resolved! Question about auto-pay

Hello, I'm on a monthly plan and haven't registered for auto-pay, however I have enough balance in my account to renew the current plan for the next month. In this case, will the plan auto-renew drawing funds from my account balance? If so, is there ...

Resolved! No Incoming Calls or send/receive texts

Hello all, Here's a little backstory. I joined PM on Dec 31st. I had to get a new PM number since I couldn't port my number from Wind. The same day, I tried selecting "Change Number" in my self serve account, entered my Wind number, and was taken to...

if i accidentally got the ONLY TALK PLAN, can i use the roaming US text ?

i got the $20 package for unlimitedcalling instead of the $25 one for unlimited calling and text . i heard it takes days and days to sort things with mods so im loking for my cheapest opion. if i go to addns thers a "text for $8 10 days us roaming".....

my phone shows no service.

phone shows no service. how can it get started

[Survey] PM MOD response time

Hi all, I have created a survey on the PM response time via SurveyMonkey.Feel free to responde to the survey. I will share the result out when possible. https://www.surveymonkey.com/r/6J63KL2

Resolved! Failed to activate my sim, need help please!

Hi, Ive tried to activate my sim multiple times last night, with 3 different credit cards but it still failed. I tried to use my old # and a new one on several attempts as well. It all went well on summary but after payment and activation, it says fa...

Incoming/Outgoing Calls not working

I've just signed up for PM and cannot get calls to work. At first nothing worked (calls/txt/data) but after updating my APN settings I was able to connect to the public mobile network and my data & incoming/outgoing txts are working. However, I canno...

APN settings manual vs autofill?

I have a Samsung note 8 Canadian version.I entered the APN values as noted inhttps://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-note8I restarted the phone and found that the phone is using an APN below,which is different from the "Publ...

Resolved! Why it says long distance

Cant make any calls because it says its a long distance.I live in Quebec and my calls are from Quebec.

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