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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3860 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34275 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45943 Views
  • 182 replies
  • 30 Bravos

Cannot make a call

Sorry we cannot complete your call. You do don't have an active long distance add on and this call is not covered by your plan. Get an add on by dialing star 611

Mouniratou by Good Citizen / Bon Citoyen
  • 1909 Views
  • 20 replies
  • 0 Bravos

Phone record

I'm trying to obtain usage record for a specific day however I'm not able to go back any further than August.I know it's a long shot but Is there any way to get a record for May 2019? I need it for court purposes 

juleswatts by Great Neighbour / Super Voisin
  • 1019 Views
  • 6 replies
  • 0 Bravos

10 $ Credit reward

Activated service on 15th November. There  was 10$ credit supposed to be applied for every month until 6 months. When will the first  $10 reward be applied to the account? 

Irfangilani by Great Neighbour / Super Voisin
  • 696 Views
  • 2 replies
  • 1 Bravos

Resolved! Earn rewards

How do I earn the most rewards in the community to get the 20$?thanks 

Harding05 by Great Neighbour / Super Voisin
  • 1171 Views
  • 4 replies
  • 0 Bravos

Resolved! Open new account for US citizen

I plan to travel in Canada and would like to open the account, get SIM card as well, what kind of documents I need to provide to open the account? US passport, US driver license, something else? Thanks.

ober by Great Neighbour / Super Voisin
  • 2184 Views
  • 17 replies
  • 0 Bravos

Resolved! need to transfer number between public mobile accounts

I didn’t know I can’t transfee number between public mobile accounts. I activated new sim and new account set up and paid for a plan already. My old account expires today. What can I do now? 

msyhliu by Great Neighbour / Super Voisin
  • 1661 Views
  • 8 replies
  • 0 Bravos

Just left Public now I need my old bills

Can't seem to log in with my email. Tried to reset my password. Was given this error: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Please help me access my payment history.

dblack337 by Great Neighbour / Super Voisin
  • 1131 Views
  • 8 replies
  • 0 Bravos

Resolved! Started an account can't get back in to it

I've started an account. Received the welcome email. Went to log back in. It says invalid password. I then hit the forgot password button and it says invalid email address. I have reached out to moderators and keep getting messages back saying they h...

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KDS by Good Citizen / Bon Citoyen
  • 1874 Views
  • 12 replies
  • 1 Bravos

Sim cards are not working :(

I work for a retailer and some of the sim cards we have ordered aren't working.Ex)-Some sim cards are not readable (Tested on multiple unlocked phones)-When going through activation, it won't detect the sim card #. Or it would say "Invalid sim card" ...

pogkev by Good Citizen / Bon Citoyen
  • 1165 Views
  • 5 replies
  • 0 Bravos

Changing my current plan to previous plan

I changed my plan to $15 plan with 100 min call duration three days ago or more ,but now I’m not interested in continuing this plan anymore because it has not been activated yet.I would like to change the plan to the previous one($10 plan) and refund...

Mahsarezaei by Great Neighbour / Super Voisin
  • 978 Views
  • 6 replies
  • 0 Bravos

Resolved! us calling

I apoligize , as this has probably been asked before, but I remain confused on what add-on I require for an upcoming trip to Florida. I will need to make calls to Canada, but will not need text. Do I buy US roaming -unlimited talk for $8or Do I  buy ...

kennzo by Good Citizen / Bon Citoyen
  • 954 Views
  • 3 replies
  • 0 Bravos

Couldn’t get into my account

Hi, I signed my account last month, and I want to get into my account to do the payment. However it couldn’t make it, even though I try to forget the password, it shows my email is not match the email address. So I couldn’t continue to do next step, ...

Susanwu12 by Great Neighbour / Super Voisin
  • 1047 Views
  • 6 replies
  • 0 Bravos

PMLOVE2019 code

Hey Guys, Can I use PMLOVE2019 at my existing plan?  I am having 40$ plan, I was wondering if there are any data addon promos going on.  Will PMLOVE2019  code work? if yes, how to add it to my exisiting plan?  Cheers! Rahul    

Rahulh2009 by Great Neighbour / Super Voisin
  • 733 Views
  • 3 replies
  • 0 Bravos

Losing message

hello,I joined a plan of Public Mobile a month ago.  My address is Barrhaven Ottawa, Canada. My colleague sent me a text message at 5:31am in the morning, I received it at 6:30pm in the afternoon. few days ago. when I sent voice message to my husband...

Sherry22 by Great Neighbour / Super Voisin
  • 477 Views
  • 2 replies
  • 0 Bravos

account creation problems

had problems creating and loading the sim card for a new account.I got to the processing stage and the next page came up  "error 404"i have tried to go to the my service section of public mobile.  It will not accept my phone number.  Also attempted t...

mdp by Great Neighbour / Super Voisin
  • 711 Views
  • 3 replies
  • 0 Bravos

Resolved! Cell Tower Coverage

I work occasionally out of town in Barrhead Ab area. From what I have found out the nearest cell tower is approx 6-7 km from my location. My signal out there is 2 bars at the best of times and goes out quite often - even if I'm stationary all day. An...

cprnicus by Great Citizen / Super Citoyen
  • 2741 Views
  • 16 replies
  • 0 Bravos

Resolved! Promotion plan ending today

If I buy a SIM card today online but can’t activate my phone would I still qualify for the 10$off promotion?

Harding05 by Great Neighbour / Super Voisin
  • 1275 Views
  • 7 replies
  • 0 Bravos

Cancel the account

Hello.so we noticed that the SIM card isn't working. We want to cancel the current account and make a new one. Also, I want to get refund on the current account. How would I do that? Also, I would like to have the company's phone number. Does anyone ...

ksrf2004 by Good Citizen / Bon Citoyen
  • 1670 Views
  • 13 replies
  • 0 Bravos

Resolved! Issues with auto pay

So I have had my service with public mobile for well over a year and it's always been set up with the same credit card for auto pay. Yesterday was renewal day and I received a text as if payment went through correctly, however today none of my messag...

Casuarinag33 by Great Neighbour / Super Voisin
  • 1137 Views
  • 4 replies
  • 0 Bravos

Resolved! Can no longer make calls

I have a $15/month plan that includes 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes.  In the last few weeks, I can no longer make calls to Canadian phone numbers.  When calling the response is simply that I don't have the proper Add-On or...

CapCan31 by Great Neighbour / Super Voisin
  • 1323 Views
  • 8 replies
  • 0 Bravos

Resolved! Looking for clarification: voucher expiry

I'm considering buying a few hundred dollars worth of payment vouchers to apply to my account. The online terms of service says that funds applied to your account don't expire so long as you have an active plan (which I do; I currently pay for my pla...

bunbun by Good Citizen / Bon Citoyen
  • 1538 Views
  • 7 replies
  • 0 Bravos
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