Reset password link

[Thithanh]

I enter my email to get the reset password link but nothing gets sent it’s not in my inbox or junk 

[markrkeeler]

The bot is useless, it just redirects you right back to the password reset.

[HALIMACS]

@Thithanh 

Are you entering the same e-mail address in both fields on the form?

Public Mobile - Forgot Your Password?

[RosieR]

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@Thithanh wrote:

I enter my email to get the reset password link but nothing gets sent it’s not in my inbox or junk 

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Hi @Thithanh to reset your password, contact the moderators using the links already provided above.  Expect a response from the moderation in 2 -48 hours (much faster response these days).  Keep an eye on the envelope icon on top right for a number to pop up... that would be the moderator's reply.

Also keep checking the email you use as username.  They may send you a link there to verify this is your account.

Please keep us posted

RosieR

[dabr]

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@Thithanh wrote:

I’ve tried for the last 4 days 

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@Thithanh   Have you checked the envelope icon top right of the screen next to your avatar for messages from moderators.  Password reset email/notice has a two hour expiry and you would need another reset request if not used within the expiry window.

[Anonymous]

 @Thithanh : Was it a quite long email address? Are you typing it exactly as the welcome email you would have got when you activated?

[Thithanh]

I’ve tried for the last 4 days 

[esjliv · Accepted solution]

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@Thithanh wrote:

I enter my email to get the reset password link but nothing gets sent it’s not in my inbox or junk 

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@Thithanh ,

Maybe you typed it in incorrectly? Try it again.

If this continues not to work, you will need help from the Moderators.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)