Old account stolen money

[crystalholtby78]

I want this money back

crystalholtby78

Great Citizen / Super Citoyen

‎06-04-2018 01:49 PM

Re: Limited time only: 500MB/ 30 day Bonus Data on select 3G data plans!

ye sit active on june 2 and they say me 40 for data 30 for my plan and 20 doallr for there stuff

Jun 3, 2018	System issue/ Problème du système	$10.00		$30.00
Jun 3, 2018	6GB + 500MB BONUS at 3G Speed/6Go + 500Mo EN PRIME à la vitesse 3G		$40.00	$20.00
Jun 3, 2018	Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U.		$30.00	$60.00
Jun 3, 2018	Unlimited International Text/Messagerie texte à l'International		$10.00	$90.00
Jun 3, 2018	30-day pass/Passe de 30 jours		$10.00	$100.00
Jun 3, 2018	3 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.	$35.00		$110.00
Jun 3, 2018	System issue/ Problème du système	$75.00		$75.00

[crystalholtby78]

ye sit active on june 2 and they say me 40 for data 30 for my plan and 20 doallr for there stuff

Jun 3, 2018	System issue/ Problème du système	$10.00		$30.00
Jun 3, 2018	6GB + 500MB BONUS at 3G Speed/6Go + 500Mo EN PRIME à la vitesse 3G		$40.00	$20.00
Jun 3, 2018	Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U.		$30.00	$60.00
Jun 3, 2018	Unlimited International Text/Messagerie texte à l'International		$10.00	$90.00
Jun 3, 2018	30-day pass/Passe de 30 jours		$10.00	$100.00
Jun 3, 2018	3 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.	$35.00		$110.00
Jun 3, 2018	System issue/ Problème du système	$75.00		$75.00

[crystalholtby78]

Just message him 

[totalUser]

Hi

Could you please start at the beginning with your issue, if needed divide the message into parts.

Thanks

[will13am]

@crystalholtby78 , bringing this up in the public forum is not going to further your cause unfortunately.  We are just a bunch of ordinary customers like you.  We can't make any decision or influence them as far as refunds go.  If the moderator team cannot accommdate your wishes, perhaps you can reach out to Alan_K via private message and see what he can do for you.  Good luck.  

[crystalholtby78]

They told me to active a new account and I did this year and now they refused to give my money back 

[Psygineer]

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@crystalholtby78 wrote:

I want this money back

crystalholtby78

Great Citizen / Super Citoyen

‎06-04-2018 01:49 PM

Re: Limited time only: 500MB/ 30 day Bonus Data on select 3G data plans!

ye sit active on june 2 and they say me 40 for data 30 for my plan and 20 doallr for there stuff

Jun 3, 2018	System issue/ Problème du système	$10.00		$30.00
Jun 3, 2018	6GB + 500MB BONUS at 3G Speed/6Go + 500Mo EN PRIME à la vitesse 3G		$40.00	$20.00
Jun 3, 2018	Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U.		$30.00	$60.00
Jun 3, 2018	Unlimited International Text/Messagerie texte à l'International		$10.00	$90.00
Jun 3, 2018	30-day pass/Passe de 30 jours		$10.00	$100.00
Jun 3, 2018	3 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.	$35.00		$110.00
Jun 3, 2018	System issue/ Problème du système	$75.00		$75.00

---

That's from over a year ago. It also looks like they gave you $75 back as well as a $35 discount for the bundle to bring it down to the advertised price.

[Psygineer]

ye sit active on june 2 and they say me 40 for data 30 for my plan and 20 doallr for there stuff

Jun 3, 2018	System issue/ Problème du système	$10.00		$30.00
Jun 3, 2018	6GB + 500MB BONUS at 3G Speed/6Go + 500Mo EN PRIME à la vitesse 3G		$40.00	$20.00
Jun 3, 2018	Unlimited Talk to Canada and the US/Appels illimités vers le Canada at les É.-U.		$30.00	$60.00
Jun 3, 2018	Unlimited International Text/Messagerie texte à l'International		$10.00	$90.00
Jun 3, 2018	30-day pass/Passe de 30 jours		$10.00	$100.00
Jun 3, 2018	3 Choices with Talk to Canada & US/3 Choix avec les appels nationaux et aux É.-U.	$35.00		$110.00
Jun 3, 2018	System issue/ Problème du système	$75.00		$75.00

[crystalholtby78]

I have all last year 

[totalUser]

What plan are you on and over which period?

You were credited 120 and from there charged 90 so you still have 30 credit.

Can you extend the history to see if there is more?

[hairbag1 · Accepted solution]

For your account related questions, you'll need to contact a moderator. Click the ? in lower roght side of page to start that process.