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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Transferring from a Speakout Account (Help)

Hello. I just got called because my account with Speakout was expired. I needed to top up the account before I'd be able to get my number transferred over. I just topped it up the account is no longer expired. I was told to post here to get the proce...

Resolved! Voice Message

My plan is $15 per month:This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International TextI just found out I cannot receive voice messages. when I called my number, I can hear my recor...

Resolved! Porting out of Rogers Prepaid with 0$ balance?

Hello, I want to port my grandmother's number over to Public Mobile from Rogers Prepaid. Her account balance just expired 3 days ago will I be able to port out her number as it is our would I need to reload her account and lose the balance before it ...

Resolved! Sim Card

I bought a Sim card online. When I wanted to activate the sim card, it said that it was unavailable. A brand new Sim card, sent from your company. So I had to go to a Public Mobile vendor and I had to activate my phone with a new sim card. How do I g...

Resolved! Low on internet, want to switch plan from $40 to $50, right away. How can I do That

I am low on internet almost finished 95% with $40 plan, how i can activate new plan $50, right away. I have already added money to my account but it is saying that $50 will be charged in the next billing cycle, which starts in next month. Please help...

Resolved! Reset password

Hi There! I need to reset my password and when I try to do it through the "selfserve.publicmobile.ca/forgot-password" it tells me my email does not exist which I believe is because I have added a plus (+) to it. Please lemme know how to proceed!I nee...

Resolved! Data not working after factory reset

I have a ZTE Axon phone that I have been using with PM for about a year. Everything was working great. Had to do a factory reset on the phone for other issues and ever since then I can't get data to work. Here is what I have tried so far. 1. Multi...

Resolved! Can't receive calls

Hi, i ported my num using the self-serve tool from PM, I have data, receive calls, but incoming calls are coming through. Also, some number (temp?) other the one i ported over shows up in the Plan area. Can you confirm this is porting in progress? If...

Resolved! Reactivate Account

I would love to reactivate my account but when I try to log in its suspended? Can someone from the staff please contact me by email?

Need puk code phone is locked

Resolved! can send/receive data but cannot make a call

Hi! Just activated my SIM card and can receive/send text messages, but cannot make a call. Dial the call and it fails after a while.

Resolved! Can't Change Credit Card For Autopay

Hey there, Recently had to get a new credit card and update my autopay with it. Can't seem to find where to enter the new info, I cancel autopay and reactivate it but it just shows up with the previous card with no options to add the new one. Would b...

Resolved! Is Motorola Moto E6 compatible with Public Mobile?

I am considering buying a Motorola Moto E6 Play XT2029-1 Unlocked GSM phone off Amazon.com from the US. This phone is not listed when I do "Check your phone" on the Public Mobile site. Does anyone know if it will work?

Resolved! PORT NO. IN

Yesterday, I ported NO. out from ITALK BB to PM. Still porting. I used different name when I ported in. Do you know it will be ok for porting? ( the PM user is A, the ITALK BB user is B).I provided all the correct account information of ITALK BB.THAN...

Resolved! Activation error?

Hi there - I went through all the activation steps and received an error upon submission of all the info. I didn’t receive an activation email, but my credit card was charged and I can call out and text with the Public Mobile SIM card in my phone. I ...

Resolved! Unable to receive phone calls.

Activate phone number. I am able to call people but when the people call me; it says "number is not assigned." This makes no sense because I have tried this with 4 people and I do not receive their calls. However, I can call these people. Can a moder...

Resolved! Included data not showing up

Hey, I am currently on the $40 plan with the included 5gb of data with a 1gb promo. I got a message from public mobile saying I had used 75% of my data this morning. Went on to check and my included 5bg isn’t showing up, just my 1024mb bonus. I went ...

Resolved! Changing swapping plans/phones/sims

Hello, My wife has a phone with Telus and plan expired and wish to go to Public Mobile. Daughter has a public mobile plan but under wife's email.I would prefer to put daughters plan under her email. Since it seems I can't change emails on accounts, w...

can I have my money back?

Resolved! Please Help me.

Currently my account is not active with public mobile. If I want to transfer my phone number from public mobile to Virgin my line suppose to be active. I don't want to pay for the next month service to public mobile just to transfer my own phone numb...

Long distance

When I call my boyfriends number I am told it’s a long distance call. This is new it didn’t use to do it. We are in same province and have the same first 3 numbers and area code so shouldn’t be long distance. Even when I call him from outside the ho...

Resolved! Scam call

I am quite new to PM so I hope I am asking this question in rather right place.. Got a call yesterday from 18259936763.I answered it as (Public Mobile)was displayed and also the first six numbers(825993) of my PM number were shown.A rather deep voice...

Resolved! Can receive text but not send

Strange issue, my daughter can call out, receive a call and receive text messages but the messages that display as sent on her phone are not received by multiple recipients. Any ideas?

Resolved! Promo not applying to account

Hi I received the following promotion in my email. I bought a new SIM from a local store, used the email account that the promo identifies, but this promotion has not been applied to my account! Upon rereading it, it says to purchase a sim online. Di...

Resolved! registering new account

I just finished attempting to set up a new account. I went all the way through the process and go to the final activation and when it attempted to activate me the connection crashed with an oops error message telling me to log in. But my new log in c...

Resolved! How do I quote a previous member's message/reply in my reply?

Basic stuff here: how do I quote a members message/reply as indented text in a message I'm writing in the same thread? I'm sure this is forum etiquette 101 but I'm stumped. Thanks.

Resolved! Can I use the Visual Voicemail feature in Android with PM?

I recently purchased a Moto G7 Play and was prompted to setup the Visual Voicemail feature under the voicemail tab of the native android phone app. My PM voicemail is setup and operating properly but the Visual Voicemail feature is not. There is a no...

Resolved! Porting Over

Just wanted to regale those who are porting over from another provider in case they encounter similar problems. Ported over from: Bell MobilityMy phone: Huawei P20 ProSteps taken: took some advice from others in the community (thank you to everyone w...

Resolved! Deals

Hi how do you sign up to get alerts for special promos at public mobile?

Resolved! How I can transfer my Koodo phone? I chose new number as was instructed.

Thanks everyone! I transferred my phone number.

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