Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can’t make outgoing calls

Hello, I'm hoping someone can help. As of this morning, I am unable to make outgoing calls. I have the $15 plan with 250 mb + 1GB bonus and 100 minutes. My account is paid current and I have not used all my minutes. I am trying to make a local call a...

Data problem

Im newbie . im able to text but the problem is my data im not able to connect to the nextwork can somebody help me.thank you

Resolved! Changing credit cards for auto payment

Hi, have a new Credit card, air miles, want to remove card i am using now and replace it with this new one. Is this possible? Thank you,Jimbo1640

My phone (LG V20) has trouble connecting correctly to towers

Hi there PM people. I have a phone which I recently changed the screen of, and since then, I am having problem with my data network. I am not sure if this might be a hardware problem, so I'm asking here. The problem: About every 20 to 30 minutes, my ...

Resolved! Porting phone number from other network

I just activated my PM sim card using online. Do I need to contact Rogers to port my phone number to PM?

Phone says not registered on network

Got a text that said I cancelled my service and going to the another provider which I didn't I don't know where it came from and I've lost my phone all together.

Resolved! Re: Choosing Phone Number

Hello, I am having a similar problem. Please help. My landlord wanted an Ottawa local area number to setup the building buzz code. I thought 613/343 codes belong to Ottawa area. But there was no area specific to Ottawa in PM site to choose. I saw th...

Resolved! Poor service

I added the $20.00 plan for a travelling add on the other day and now when I call Canada from Florida I get to talk about 35-40 seconds and the line goes dead. Cut right off. I call back and get the same thing. Look at my account and you’ll see that ...

Resolved! International sim card

If I travel to different countries, is there any sim card that would be recommended for this? Just interested to find out. I likely prefer to have a plan that has talk, text, and data on it.

Resolved! Porting number from CIK

How can I transfer my number from ClK to PM, I already have a PM temporary number .has anyone done it? thanks

No.data

I paid my bill and it shows they took my money but it hasn't updated my plan for this month

No data

Hi everyone, Been with PM for about 3 years. Generally really happy with it. Just started having a problem since I returned from the US last week. I have a large talk, text, data plan. I went to the US on Jan 26 and purchased the US roaming packag...

What is happening with this Auto Pay??

This is the 3rd time this AUTOPAY has faulted resulting in my sons phone unusable. The information is the same! What is the problem??

Resolved! Activation Error, Any Solutions?

Hi everyone, just signed on to PM yesterday and I'm having some issues with it. Activated my SIM, but it errored out at the end. From the person who referred me, they told me they can see my account was activated and I can see that I was charged on m...

Phone not receiving calls

has anybody had issues with their phone not receiving calls? I have had multiple people tell me that when they call my cell, that the call does not go through, it does not ring and the call is dropped?

Resolved! Newbie Questions.

Hi there, Considering public mobile for personal phone service after having work plans for over 20 years. Questions: 1. Work plan with Rogers. Is it possible to transfer your phone number to Public Mobile? If so, is there a fee associated? 2. For...

Keeping old number.

Hi. New to pm. Trying to keep old number 705-870-xxxx form t-bay tel. System won't let me. I have my sim and trying to register but it won't let me keep my old number. Anyone know how I can? Thx.

Purchase add-on

Long story, but due to a credit card company error, my online account is suspended for a year. I want to purchase a roaming add-on, how do I do that without being able to access my self serve account? Can I use *611?

Resolved! Data Add-on Missing

My monthly data add-on has disappeared from my account. Should have 5GB, but only showing the promotional 1GB and it is 90% used.

Automatic top up

How do I stop automatic top up on my plan?

$5 or 10 off for 8 months promo

I did not receive this discount promo. Did anyone else not get it? Any luck with customer support?Thanks

Having trouble with data usage. Add-on data disappears almost immediately

I exceeded my plan's data limit and purchased a 1 GB data add-on to get me through to the next billing cycle. This add-on gave me LTE for a few minutes or hours, then disappeared almost as suddenly. I have paid for one or two more since... it is not ...

Resolved! Auto-Pay with credit csrd

I have a credit card registered on my account, but also have money in my account. Do I need to put money in my phone account if I want to pay using my card? The money I put on my account is used first, instead of being billed on my card. I originally...

verify code issue

creating an account having issue with verify code even though i entered the correct code help me?

ticket issue

did not seem to complete ticket request for porting a number how do i accomplish this?

Resolved! US Long Distance rate

I am on the $25 plan with unlimited Canada talk. If I have an incoming/outgoing long-distance US call, how much does that cost?

Resolved! automatic roam without prepurchase?

Is there any plans for PM to allow users to pay roaming charges (after the fact) in the USA for which they did not previously purchase an Add on? living so close to the US border and often shopping in the US I would love to have the security of being...

US Talk and text added twice

Hi,While adding my US talk and text plan.I made a payment for one add on because it wouldn't let me add otherwise even though i am on Auto Pay.Then while checking my add on, I accidentally added the same Ad on again.Can moderator please fix it ?

Unable to process credit card

I tried multiple time to use my credit card to order a new SIM card. After no success I ordered from Amazon instead. Later I discovered my credit card had been charged for the SIM card from Public Mobile. How do I cancel this order?? The automated ch...

Resolved! Multiple Accounts (phone numbers) with one community profile?

I currently manage my moms Public Mobile account, having my email address and alternate phone number connected to the "My Account" login... and obviously I am the one who utilizes the Community forums...I am seriously considering switching to PM and ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Can’t make outgoing calls

Data problem

Resolved! Changing credit cards for auto payment

My phone (LG V20) has trouble connecting correctly to towers

Resolved! Porting phone number from other network

Phone says not registered on network

Resolved! Re: Choosing Phone Number

Resolved! Poor service

Resolved! International sim card

Resolved! Porting number from CIK

No.data

No data

What is happening with this Auto Pay??

Resolved! Activation Error, Any Solutions?

Phone not receiving calls

Resolved! Newbie Questions.

Keeping old number.

Purchase add-on

Resolved! Data Add-on Missing

Automatic top up

$5 or 10 off for 8 months promo

Having trouble with data usage. Add-on data disappears almost immediately

Resolved! Auto-Pay with credit csrd

verify code issue

ticket issue

Resolved! US Long Distance rate

Resolved! automatic roam without prepurchase?

US Talk and text added twice

Unable to process credit card

Resolved! Multiple Accounts (phone numbers) with one community profile?

Family Plans

Compatability volte whitelist

No data

20gb+40 Meaning

Can't download the app