Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I am transferring from Telus, however each time I try to import my phone number, the page times out. What do I need to do to keep my phone number? Thank you.
Hello,I have the ancient plan, $120 per 90 days----12GB, unlimited text and provincial talk.is it a good idea to swicth to the new promo 30day 4.5GB plan? my old plan is hassle free and no suprising fine print that can increase the fee at later date....
From what I'm reading, they support the feature to get incoming email messages via an mobilenumber@msg.telus.com email address, but can you send outgoing SMS messages to an email address similar to how Bell has their 6245 option?If yes, then here's a...
Could someone port my old phone number from Koodo Mobile? I'd like to keep my old phone number. Thank you!
HiI activated my $25 plan few days ago with Autopay enable and I received 500Mb bouns data, but I did not see the $2 rewards, is there something wrong ?
I activated this plan called "$25 for 500 MB + 500 MB AutoPay Bonus". I enabled AutoPay so that I got the extra 500 MB data for this month. But what happens if I remove the AutoPay now? Will it affect the current cycle and the extra 500 MB will be r...
Hello,with public mobile, can we make a call and just show our phone number without our name.I am talking about someone receiving my call that does not have me saved as a contact.*** Please note: I am not looking to call private ***Thank you
Hi, My autopay has failed for the past two months and my service was suspended as a result. I have had to manually initiate the payment and seemingly lost the $2 autopay discount as well. The first month I had to change my credit card, but this month...
Last friday I recived a text saying that I have used 95% of the data included in my plan. Once I reached 100%, I purchased 200 mb and later on, I purchased another 200 mb when I found out that I am needing more data. Soon after, I received anoter tex...
How can I reset my 4 digit pin .. I added $43 dollars it's on my account and I'm still suspended
I changed my plan to one of the new plans offered. I chose for it to be changed on the renewal date (a couple of days ago now) as I read that would eliminate most issues with plan changes. My account is set for autopay with an up to date credit car...
I just purchased the $15 plan (unlimited incoming, 100 mins outgoing Canada). If I purchase the add-on 500 minutes ($5), how are the minutes used up? e.g. If I use 200 minutes in month #1, and 90 minutes in month #2, is this how the minutes get appli...
Hello,I have $25 plan. I have $5 rewards ($2 with autorecharge and $3 with friend referral). Last text message before monthly payment from Public Mobile, mentioned $20 to pay. However, in reality, $23 were charged to my credit card. But when I see my...
Hi guys,I attempted to activate a new SIM (bought from Walmart) through the activate.publicmobile.ca site. Everything was going well and I was able to choose a number. But then after I verified payment information, it timed out. I tried to go back to...
hello Just learnt I get charge long distance even though I have unlimited canada wide minutes. I have 50$ 8gb plan for promo 40$. Turns out you have to dial 1 then phone number to avoid charges. It took me 4 days to figure it out. Hopefully the cal...
Good afternoon. I’m new to this community. Hope you are all enjoying your day.
Since I bought PM I am receiving a spam call from the same number. I already block the number but it is leaving voicemail. I would like to completely block this number if possible ThanksWagner
PublicMobile you have been a great service and I would stay with you guys. If I get another cellphone requirement or friends ask, I wil always recommend you guys. : ) However, my work is now providing me with a new telephone and I must use their cel...
I am currently with Rogers and looking to switch to Public mobile, is it possible to keep my phone number that I have with Rogers?
Hello, last week my 3 month plan had come to its end and I wanted to change to the special offer with 4.5GB data for 40$ on a monthly basis. I kept receiving errors without any solution in sight. It then stated that in order to change plans that I mu...
I have the Canada Wide talk plan and every time I call someone with a different area code I get this annoying message saying it is a long distance call even though my plan allows me to call. How can I get rid of this?
How can I register my new one?
Hi I've activated my new SIM card with a new phone number at Walmart its now two days with no service at the top left corner of the screen. I sent to the moderator and no response I’m so frustrated and really regret buying public mobile SIM card
@CS_Agent - Could you please check and help here ?
I need to change my plan and upgrade from 40$ to 50$, to top up account it is saying to apply full amout voucher however wouldn't it be prorated?Thank you
I need to change the payment card on my account, and can't log into my account. It's says my email is incorrect... I don't know whaat to do as my bill will be due to be paid again next week. Please help....
HiI'm trying to change my plan and when I go to build my own plan 2G at LTE speed is not available. Why is this?
Hello ,I have the $25 plan for 30 days. I see en extra 500 MB data is added as a bonus. However I have loyalty bonus $1 and still seeing the autopay bonus $2. in that case my cost should be go down to $22 + tax. However, I got in my card statement @$...
Hi there, I have been a customer of public mobile for a few years currently using LG V20 but all of sudden, I have no internet connection outside home from a few days ago. I've checked my mobile network setting and APN and those settings look fine.E...
Hi i was charged twice. on the 23rd I autopaid 42.50then on the 24th I wanted to buy more data so I put on another 42.50 using top up, calling 611. When I checked my account balance after to add a GB it said I had ten dollars.I called the bank and t...
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