Puk locked need help

[Deeschmizz]

Read title

[Luddite]

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@Deeschmizz wrote:

Yes I submitted a ticket a while ago I'm still waiting with no phone... My business is dying as we speak.

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@Deeschmizz I have given some thought to the issue of service disruptions and have concluded a residential phone service, cellular or landline, alone is not a good solution if you cannot tolerate several days without service. A business voip service seems to offer the best balance of dependability and price BUT I am not an expert just an interested bystander on business service.

Some reading for you:

• VOIP: https://top5voipproviders.com/ca/   and https://www.gonevoip.ca/
• STILL WANT PM for the price: https://productioncommunity.publicmobile.ca/t5/Getting-Started/100-SERVICE/m-p/183753#M33693

[RosieR]

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@Deeschmizz wrote:

I shouldnt have to wait more than 20 mins for a puk unlock code. This is urgent. I run my business through my phone.

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Hi @Deeschmizz response time from the moderators is within 2 - 48 hrs (much faster these days).  Keep an eye on the envelope icon on top right for a number to pop up... that would be the moderator's reply.

It is not recommended to use PM for business purposes as there are no direct customer service number to call during emergency.  

Stay safe

RosieR  

[esjliv]

@Deeschmizz wrote:

I shouldnt have to wait more than 20 mins for a puk unlock code. This is urgent. I run my business through my phone.

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@Deeschmizz I wish I could help you further, but we are all customer's just like you here on the Community.

Try private messaging a Moderator that is currently online.

I see these three now:

[Triguy]

Here is an explanation by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

• If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

• Once the PUK is recovered and validated, you will be asked to choose a new PIN.

• Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

• Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

[Deeschmizz]

I shouldnt have to wait more than 20 mins for a puk unlock code. This is urgent. I run my business through my phone.

[esjliv]

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@Deeschmizz wrote:

Yes I submitted a ticket a while ago I'm still waiting with no phone... My business is dying as we speak.

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@Deeschmizz what is a while ago?

More than 24 hours? IF so I would submit another.

[Deeschmizz]

Yes I submitted a ticket a while ago I'm still waiting with no phone... My business is dying as we speak.

[HALIMACS]

Hi @Deeschmizz 

1. click on the little white bubble lower right,
2. type "PUK locked",
3. select and follow the precise on-screen directions to get to where you need to be.

[esjliv · Accepted solution]

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@Deeschmizz wrote:

Read title

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@Deeschmizz 

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

• If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
• Once the PUK is recovered and validated, you will be asked to choose a new PIN.
• Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
• Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.