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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting issue

Hi Folks, I just want to start off by saying thank you for your help and input! Here’s my issue: I’ve tried to port my home phone number with Telus over to my mobile phone with Public Mobile. On November 3rd I filled out the change number form online...

USA text without addon

Hello Im planning on going to the states and wondering if there is a fee for every one text that I recieve than to get a add on. Maybe if I get 10 texts in two weeks. Dont care if it would be 30 cents each. Tried looking with the fine print and could...

Lost sim don’t have account details

I lost my SIM card and don’t gave my account details how can I get my plan back or if I cancel do I get a refund pro rated

PLEASE RESET AND SEND ME MY PASSWORD! I have been locked out for over a year! insane...

I am extremely frustrated and I need an admin here on Public Mobile to reset my account. I have tried numerous times to do a password reset but to no avail, a password was not sent to my email. I gave up trying and now and its over a year. Anothe...

Registered, but no welcome email or access to self serve account

This is more of a question for a moderator or employee. I registered a 2nd sim using a 2nd email address. During the process (3rd attempt) it said it failed and to try again. Shortly after i got a notification on my 1st account advising a referred fr...

Looking for suggestions for new phone.

I'm looking for a new Android phone. Any suggestions for one with the latest version or one that will get upgrade to new version? I'm on a budget of $300 and don't want to go over.

US Roaming - Talk, Text and 250 MB data with $20 1 GB US Data

If I purchase both the 1 GB US Roaming Data addon and the Talk/Text/250 Mb Data plan for my trip to US, will i have 1.25 GB for my trip or is the 1 GB data redundant with the 250 Mb data that comes with the talk/text plan?

Resolved! Loyalty rewards after porting out

hi everyone! I made a search and read many topics but can't find a clear answer on the following. I'd like to port my number from PM to another provider, but I'd prefer to keep my account with another (new) phone number and another plan (cheapest, li...

NEW Client - Invalid sim?

I got a brand new sim and went through the activation process until the credit card portion. I put in my info and got an error. When I went to start again it said the sim was invalid. If I cant fix this in 24 hours I am just throwing the sim out beca...

Can't send international text.

I have international text on my plan and I've tried everything from adding exit codes and + sign and I just can't seem to get it sent. Just says "message not sent". Help!

Can't send texts

I just activated my sim tonight a few hours ago and got a new number. My plan is the $10 for calling, and 50 outgoing texts/unlimited incoming texts. I can call people and receive texts but I can't send anything (it doesn't say unsent though, it look...

changed plan and now phone wont work

help. my phones plan expired so the next day I bought voucher and downgraded my plan to same thing just less data. it says active but when I try to call out it says I don't have long discince add on .cant receive or send text .I emailed mods on sunda...

Resolved! The phone number entered is invalid or you may have created your profile already.

is this network relable? not even able to set up with out an error in first 10 seconds. The phone number entered is invalid or you may have created your profile already. may have created your profile already? noThe phone number entered is invalid ? ...

Billing charges

Why doesn't my usage time add to the total reported?

Plan renewed data not reset

Today my plan was renewed, yet when I look at data useage it shows as if it was still last month. Should my data useage reset to zero? My account hasn't reset my data. It's not a data add on as I have unlimited talk and text with 8GB data 3G speeds. ...

Resolved! Understanding Data usage

Is there or is there not a way to get a grand total of the amount of data used during a 30 day period? My iphone SE shows an amount that has NOT changed in the 3 months I have been with PB. I would like an easy way to monitor what I am using so, if ...

Payment

How do I pay my plan with the balance that’s already in my account by way of my computer?

Impossible de faire appel interurbains dans la même province pourquoi

Why can't i call 450 393-2445 from 450 348-4828 even if i have a provincial plan without receiving a message telling me that i don't have a long distant option

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

I'm in Australia. In July 2018 I visited BC and bought a Public prepaid. I am returning to BC in Dec 2018 for a few weeks and want to use the same SIM. I can't remember the password I used and I get the errorForgotPassword/LoginUnsuccessfulUser_Login...

I changed my plan but now I can't use data, text, or calling

Can someone please tell me how I can get this resolved quickly. I really need my phone. I've sent an email to the moderator but nothing happened so far. This is quite frustrating!

Resolved! Is there an add-on to get extra SMS on $10 50minutes/50SMS 30 day plan?

Hi, I was just wondering if it's possible to just keep the same plan but add more SMS messages. I don't need much voice (50 minutes is fine) so I'd rather not get the $25 UL voice / UL SMS. Let me know. Thanks,Mike

Data

Hi, I have about 2 gbs of Data left and for some reason I cant use it. if i go to google it says I am offline but I am not. whats happening what do i do to get it to work???

US Roaming

I recently purchased the extra data and roaming services when i was travelling to the states. However, i was not able to get service there during my entire trip, unless i logged in to wifi at the hotel. I am not sure if i needed to do something in ...

Payment declined

So I sent 2 private messages 2 days ago to the @CS_Agent and no one has gotten back to me since. Extremely frustrating because I need my phone line and I cannot pay for it when i am trying to pay for it... The credit card companies are not declining ...

Incoming Calls

Hi thereI have switched my number from other company today. Since activation I can call outside but incoming calls are not getting . Can anybody help me out!!

Resolved! PLANS: CAnada+wide+ US Calling

I understand that when you call the US - it will go through - My question is: What if you are in the US - will your calls go through? and at that time - will you only need US data plans? OR how does that work?

Displaying the About (Biography) Section In Your PM Community Profile

Recently, a fellow community member messaged me about adding a note in the "About" section of their profile page, like I have. This section of the profile is edited by going to: My Settings -> Personal Information -> BiographyAnything entered into ...

Data is not working with my iPhone 8 Plus

Hi my data is not working on my iPhone 8 Plus i purchased a sim yesterday afternoon and it still isn’t working. When I log into my account it says active. Does anyone have any suggestions on how to fix this?

Resolved! suddenly 'emergency calls only'... now what?

I've have had this phone and PM service for about 6 months - happy customer. Yesterday, after returning from a visit to the US (which I have done nearly every weekend throughout) my phone does not find PM cellular service. What now?Things I've tried...

2015 bills

I am a former public mobile client under the same phone number I have now. I urgently need previous complete phone bills for revenu Quebec needs. What do you need to help me out ?

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