Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I just bought a new sim which I activated at the retailer. My phone is not reading my sim and I cannot sign up for self serve. I requested for a new number when I purchased the sim. I called my line from another phone and it rang, but was not ringing...
Hi there, I am new to PM, I wanted to take advantage of the free month and 5GB by entering my email and activating before Feb. 8 as advertised on the website. Everything went successfully with my activation, however, I do not see the additional 5GB ...
hey there, its my first time using this service. I'm having a problem adding some data I have forgotten my email password and the security question plsss help what to do?
i was able to activate my phone and can call-out and email out but cannot receive phone calls or texts. I have turned off the phone for several minutes and turned it back on and also removed and reinserted the SIM card. How can i fix this? my husband...
I just signed up to PM about 2 hours ago and I cannot receive inbound calls. All I get in a mix of 5UC1, 5UC2 and 5UC3, "you have reached a number that is not equipped for incoming service please check the number and try again." I also can't seem to ...
I have created a new account, activated successfully, account has been billed....no service! Have restarted and reinserted SOM card multiple times.Son has same phone and public mobile and he has service.Frustrated!
Hi,on January 21st i tried signing up to public mobile. The webpage was ridiculously slow, and i got an error at the end of the order process. It timed out, and displayed an error page indicating that the signup process failed. To be sure it failed i...
I have a used unlocked Sam A5(2017) former telus phone and a brand new SIM card bought at walmart kiosk that keeps saying SIM unregistered, sometimes not provisioned and other times emergency calls only.I have removed/ reinserted, turned on/off airpl...
helloHello Ana my aunt forget password and answer of security question.she have problem to pay by credit card, because credit card was expired. her name is xxxxxxxxxxxxxxxxxxxher phone number is xxxxxxxxxxxxxxxxxxxxxand her ID is xxxxxxxxxxxxxxxxxxxx...
I am having the same issue: I entered all my details and after clicking the last page on credit card information, i got an error message. I went in again and then it says my SIM is invalid. I cannot submit a moderator ticket as I have no active Publi...
Hi! New to PM, I was lucky enough to get the Christmas freebies - question, is there a way (other than logging into self serve ) to know if I am going into the free bonus data after using my monthly data? Thanks
Hi - New user of Public Mobile. All seems good so far. However, having purchased a SIM from you, I then received an e-mail from you on 14th January telling me to activate a new plan before 15th January, in order to get one month free. I activated a n...
Hello,I signed up and activated 2 different SIM cards using the Black Friday promo ($5 off for 6 months). It has applied to my husband's account, but not mine. Last month, I figured it was just the 30 day thing, but it still did not apply to my accou...
Hello Friends, I set up an auto payment on my account; and my AMEX credit card was charged on 29 Dec, with the next withdrawal date being 28/January. But I have not been able to make call since, with my account saying "not enough credit." Please what...
Hi, I want to change e-mail address in my child's account to get online access and payment options.Previously I tried to create her account with my own email linked with my phone #, but something went wrong. Could you please unlink her phone # (xxx)...
I need help I can not activate my SIM Card bc my credit card/debit is not working in the system. I can not go out to buy a voucher as I am in quarantine.
