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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 64561 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69624 Views
  • 180 replies
  • 32 Bravos

SIM UNLOCK PIN

I purchased used unlock device. B It works perfectly with bell sim card but when I insert public mobile sim card it requires SIM UNLOCK PIN.How can I get sim unlock pin? 

Vaibhavpatel by • Great Neighbour / Super Voisin
  • 1791 Views
  • 9 replies
  • 0 Bravos

Resolved! incorrect caller id

When I call home # xxxxxxxxxxxxxx from my cell xxxxxxxxxxxxcc the caller id showing for the house phone show cafe le bistro which is incorrect. It should state my name. edited by computergeek541: phone number removed

dasoyuf by • Great Neighbour / Super Voisin
  • 2748 Views
  • 6 replies
  • 0 Bravos

Resolved! Contact

Contact a moderator 

Manusharma03 by • Great Neighbour / Super Voisin
  • 1688 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment

How can I pay my plan bill 

Manusharma03 by • Great Neighbour / Super Voisin
  • 971 Views
  • 4 replies
  • 0 Bravos

Data usage

I have auto updates turned off and have not been out of my home wi-fi range for 2 days but data usage has gone up by 7MB. What am I missing?

martik777 by • Good Citizen / Bon Citoyen
  • 669 Views
  • 4 replies
  • 0 Bravos

Resolved! How much is my bill

How can i make extra paid to paid two months ahead

Maria10 by • Great Neighbour / Super Voisin
  • 753 Views
  • 2 replies
  • 0 Bravos

Resolved! Bandwidth 2 questions

1)How much do we lose Bandwidth just connecting PM for 1 day and do nothing. After I received 98% of data is used email, next day my connection is gone, not even touched a phone. While a phone is connected 4G is indicated. 2)Yet I am still able to re...

ogojosan by • Good Citizen / Bon Citoyen
  • 1502 Views
  • 4 replies
  • 0 Bravos

Resolved! mad

My sin card  says blocked,  I went to Walmart to buy a new SIM card.   Now I have two  accounts  two  numbers  i asked  the worker  if I can have the same phone number he said no . I yelled  how  do I transfer  the 50$ dollars in the account with the...

ruthamanda99 by • Great Neighbour / Super Voisin
  • 2275 Views
  • 6 replies
  • 0 Bravos

payment not working

says my account suspended since last night im trying to put my 50$ to renew my account balance .. but says my voucher is not working .. 1 got 3 one of 40$ one of 5$ and a other one of 5$ .. and says they are invalide 

hippythehip67 by • Great Neighbour / Super Voisin
  • 872 Views
  • 3 replies
  • 0 Bravos

Resolved! Transfer Number

I created a new account and want to transfer my Telus number.  It says I need to contact a moderator?

Resolved! Roaming

Hello,I live in whitehorse, I am traveling to Vancouver for three days can I use my phone in Vancouver as I have extra minutes in my phonePlease clarify.ThanksShobana

raghu by • Great Citizen / Super Citoyen
  • 3422 Views
  • 10 replies
  • 0 Bravos

new phone, service keeps turning on and off

I got a used iphone 7 from my daughter to replace the current one I was using that has a cracked screen. The SIM card and all data was switched over to the new phone, but ever since the service keeps tuning on and off. Any ideas of how to fix this???

sonya2 by • Great Neighbour / Super Voisin
  • 1434 Views
  • 6 replies
  • 0 Bravos

Resolved! refer a frien

i just activated my phone and they didn't put in my friends referral number can I still get it.

kymnwt by • Great Neighbour / Super Voisin
  • 1272 Views
  • 5 replies
  • 0 Bravos

Promotions for only new activations ? Not for old customers ?

Hi, I joined public mobile last month now I can see promotions on the website for new activations only but why there are no promotions for old customers ? I just activated 1 month prior and now I am only left with regular plans. There should be an op...

mayank646 by • Good Citizen / Bon Citoyen
  • 1905 Views
  • 7 replies
  • 0 Bravos

Resolved! PLEASE HELP I AM AT WIT'S END

I've been messaging the moderators for days now and whilst service has been excellent for the past few years, this is driving me nuts. First of all, I had a SIM card that I tried to change the number for. It kept giving me a "failed" message on the a...

jackal by • Good Citizen / Bon Citoyen
  • 3020 Views
  • 14 replies
  • 0 Bravos

SIM Issues

Hi! I bought my SIM card around 2 weeks ago and I have had no issues with it until now. On random, my iPhone will say "No SIM card Installed" when my SIM card is in the tray. I have to remove the tray and put it back in again for it to work.

lucyeyford by • Good Citizen / Bon Citoyen
  • 1621 Views
  • 6 replies
  • 0 Bravos

Will my phone work with Public Mobile SIM?

I need to port on PM from Chatr... I checked, but my Samsung galaxy A10s is not part of the list of compatible mobiles mentioned on website. Can someone confirm if my Samsung galaxy A10s model number SM-A107M is compatible or not??

Dijinero367 by • Great Neighbour / Super Voisin
  • 1412 Views
  • 3 replies
  • 0 Bravos

help important

just got a new sim with a new number but people keep calling me i dont know who they are or why they are calling 

bskinner1 by • Great Neighbour / Super Voisin
  • 1149 Views
  • 5 replies
  • 0 Bravos

Entered wrong mailing address

Hello, I just ordered a sim card and I just realized the mailing address I put down was not the right one.  Is there a way to change it?  It already shipped.  If I can't change it will I have another chance to ship it to the right address?  Thank you

No internet access

I loaded my phone with another $50 and now I have no internet access

IndiGrowth by • Great Neighbour / Super Voisin
  • 807 Views
  • 2 replies
  • 0 Bravos
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