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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Buying and using vouchers.

How and where do you buy vouchers to pay if prefer not to oay with credit card? Can this be done online?

Resolved! Planning to travel to St. Paul - USA

Hello,I am planning to go visit relative in the land of USA (St. Paul, Minesota) - I would like to be able to use my phone receiving phone call from Canada (especially the province of Ontario) and call back to Ontario - also i would like to be able t...

Resolved! Can not make or receive call even I have a regular plan @Moderator_Team

I have a new activation, did not check at Wallmart but when got home, when I try to call it said calling is not included in my plan, which is weird, I verified my plan online and confirm I have call and data plan. Help pls

Wishing for a plan bigger than 6.5 GB a month

I need way more than 6.5 GB per month, as I live in remote place, with no access to Internet most times. Anyone knows if there are plans to have plans with 10, 12, or even 15 GB data in a near future?

Resolved! Switched out to koodo, payment cancellation

Just switched out to koodo, trasfrered number just now, auto-payment on PM set for 27th, how to I cancel? I went to change plan to $0 but greyed out. Does this mean the system sees that its trasfered and won't renew?

Where do I find out and change my payment method?

I am not sure which payment method I used, and would like to verify, and maybe change it. How do I do this, and can I change the card it is charged on?

Why are my badges dissapearing when clicked?

Why are my badges dissapearing when I click on them? It showed I had 9 badges, I clicked on some to see if I could see more about them, and they dissapeared.

Plan expired, what does it mean?

My plan is suppose to roll over tomorrow,but it says plan expired. I have autoplay set up, can someone tell me what is happening please?

Roaming in British Columbia

I'm set up in Ontario. Can I purchase data to be used in British Columbia or talk & text? I only see "US Data roaming"

To the Moderator Team

I know there have been some issues and the mods have taken some flak with delays, etc. But!!! I just wanted to pass along that @Mary_M was unbelievably amazing in helping me out with my community rewards issue. She was courteous and made me feel like...

Resolved! Problems setting up account

I’m trying to set up an account and when I enter my current mobile phone number I get a message saying the account already exists or the number is invalid. I do not have an account.

Porting number

Can any moderator check my # to see if it can be ported over?

Data usage and interruption of Internet don`t match

I have used only 377 MB on my 3 GB plan, yet, I cannot connect to internet. Auto messages on my phone say that I have exhausted the limits of my plan... On the PM website, in My Account, nothing shows in Add-Ons Usage. On my phone, I see Usage as 377...

Text message doesn’t work.

Hello,I am unable to send a text message. I can receive them, but not send them. I was able to send them since April, and even sent them earlier today, now all of a sudden they won’t send. Any ideas on how to get it to work again?Thank you, Donna

Resolved! bleepty service

hav the $|10 plan addon 200 minutes, by their own call duration list iv used up btwn 100 & 150 min...they shut me down 6 days ago, no message just the auto a/hole. 1 person came by & fixed ss password problem, then left a message telling me a misrepr...

Resolved! SIM card not working properly

Bought a sim card, started activation made it to the page where I pick my number, but there was some technical issues with the site so I wasn't able to finish. Now when I try to start over it says the sim card is invalid. What to do

phone number change

Hi, Recentely I added another one public mobile for my son. But I thought I made a mistake when I activate new sim card that was I pick the new number. Actually I should have old number porting.So I am tring to old number porting on current number on...

Resolved! Phone not working

Hi my phone is not working I don’t know is it because of payment or something wrong with network kindly help me as I have auto pay

Resolved! Cannot transfer number because it has been suspended

I am in the process of switching carriers. Due to a site error, I was unable to transfer the number in time. My number is now listed as suspended, and I am unable to perform the transfer. I called in and was told to create a post here, and my number ...

Resolved! If my number became inactive do I also lose all addons?

Hi PM community, Quick question here, if I didn't renew my plan in time and the number became inactive, will I also lose all addon in my account? Or the addon will resume once I renew within 90 days? Thanks in advance for your help.

Double payment

I somehow paid my phone bill twice how can I get the second amount returned?

PM Popularity

Why is PM not as popular or well known as other small-time service providers like koodo virgin and whatnot? Do they not do any advertising? I would think with these prices and offers many people would buy these plans for their kids or themselves if t...

Lost Phone: Suspend Service and/or Remove AutoPay?

My son lost his phone (on the PM $10/30 day plan) a while ago, and we still haven't found it... Rather than paying $7/month ($10 - $2 autopay - $1 referral that I get), I figured I'd just suspend the phone (for up to 90 days) and then resume once we ...

Resolved! Future of Public Mobile?

So, I went to a Koodo Mobile kiosk over the weekend to ask them some questions about the migration process from Public Mobile. After a few minutes of discussion, I told the Koodo Mobile representative that I wasn't too keen on losing the airtime and...

I'm locked out of my account and i'm across the border without roaming -- help

Please somone help me reset my password!

Resolved! Need a new phone, here are the criteria:

My great Nexup 6P is getting old and I have to be prepared in case it stops working. I saw that the Nokia 6.1 and the Nokia 7 (2018) meets all my criteria (near stock Android/Android One program, jack, mid range phone). Would they work on PM?Nokia 6....

Changing from 90d plan to 30d

Hi everyone,My 90d plan is renewing in September. I just selected a new 30d/$40/4.5 gigs plan to start on the renewal date. On the website it shows that this is a limited time offer. Will I actually get the 4.5 gigs come renewal time? What if the off...

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