Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My wife got the Black Friday 5GB promotion back in 2019, on her 1.5GB plan. In both last and this month (Dec 2020 and Jan 2021), she got notified by sms her data ran out, which she never before. I wonder if that 5GB promotion actually expired exactly...
Hi,I would like to make occasional calls to the USA, which is not part of my current plan. I see an addon for 1000 minutes to the US for $15. Is that $15 per month? I would only make 2-3 calls per year, so don't want to pay that much. Any other o...
Hi ive been trying to log into my account to activate a new plan and it says wrong password, when i click on forget password and enter my email it isn't recognizing my email for some reason? and when i talk to that chatboz she tells me to submit a ti...
Just the other day my phone stopped opening MMS texts. I have lots of data and to my knowledge nothing has changed on my phone. I have a Samsung A11. Not sure I put this in the right place.
Hello,New user here. Registered phones for both my wife and I - had absolutely no issues with hers. Mine will not find the network after inserting the new SIM card. Phone says it is not carrier locked and it has no SIM restrictions. Model is Iphone X...
Hi,If I downgrade my plan from 35$ to 15$, will any of my add-ons will be impacted ? ps: I've add-ons that I purchased and some of the boxing week/holiday gifts etc. Thanks & Regards,Sam
Dear Oracles, When I am at home and my phone is on Wifi the world is good. As soon as I leave home all hell breaks loose but I don't know why other that i must not have it set up correctly for away from home. A couple of weeks ago I was out of my ho...
I talked to the customer service about the promotions and they say it will be applied on the January payment. However, the promotions were not applied and there was no response from the customer service even when I wrote them.
My activation hasn't succeeded, I have had no confirmation text from my current provider after three hours. I have tried the bot but the link to the ticket creation fails every time. I have tried different computers, browsers and erased cookies.I sen...
I really like Public Mobile overall, but one aspect of the service that is somewhat annoying is the fact that service is based on 30 days and not a calendar month. The annoying thing about having service based on 30 days is that the data usage tracki...
