Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

not a question a thank you

RE: A/C No.xxxxxxxxx email: xxxxxxxxxx under xxxxxxxxxxx

Resolved! RE: A/C No.xxxxxxxxx email: xxxxxxxxxx under xxxxxxxxxxx

Hi,I have activated your $35 plan on December 12, 2020. I understand that you have a flash promotion regarding 2nd month free mobile fee for activation during Dec.12 - 14, 2020. Please inform am I elegible for this benefit since I have sent out my em...

Calls but no texting

I just switched to Public Mobile this afternoon. I can receive calls but no texts and, though my texts say sent, they are not being received. I have a Google Pixel 3A xl. I checked the Google Play store and there doesn't seem to be any issues with ...

500 holiday rewards

Resolved! 500 holiday rewards

Hello, complete and utter newbie here I know nothing about phones I had to lend my phone to a friend she used all but 7 of my monthly minutes. I signed up for the free 500 minutes but it is listed as long distance minutes. I have $55 credit on my a...

Resolved! Puk code

need help puk code

Resolved! Need help with brand new set up

Hi,I just got a SIM card sand signed up. When I hit enter on the last step, I got error 404 and can't log in now

Resolved! SIM card stopped working

My sim was working up till a couple of days ago and then it just stopped.. I have no reception anymore. Having checked on self serve the last four digits appear to be different from the sim i have..please help..

Resolved! I’ve been charged twice for my plan

Hello, I’m writing because your company has charged me roughly $16 twice. I was informed initially by the 611 No., that Public Mobile had “made a manual payment” but, when I tried making phone calls immediately after, it would not work. So I logged o...

Resolved! Not received PM refurbished phone

I did not receive the PM refurbished phone Order # [private deleted ...... Luddite] on Nov. 30, 2020 and did not receive a tracking number as specified in your order confirmation. It has been 17 days!

Invalid SIM

Hi ! I just received my Sim Card that I purchased on public mobile website. Now that I try to activate it says : invalid SIM. Did this happed to anyone yet ?

Resolved! Unable to open a ticket

After filling in Section 1 & 2 to open a ticket, the "Next Button" is not highlighted.

PM phones/ recommendations?

Hi all, I am looking to buy a new phone, and I was looking through the certified, pre-owned phones that PM has on offer. I had found one I thought would work well for me, but every time I go to purchase it, it's adding a new SIM card to the cart. I t...

Resolved! Account suspended

My balance is not being applied and phone has been suspended What do I do?

Resolved! Text Messages

I cannot send texts or receive without using data. Messages should come through phone line I think. What's wrong? Appreciate help and support.

SIM not working

New activation....Public Mobile shows on he screen, but can't receive phone calls. Have paid for this month without being able use the service

Resolved! What time does Autopay come out on your renewal date?

Hi PM users, What time does your autopay come out on your renewal date? For new customers and those that keep a close eye on their financial expenses this would be great to know. Thank you all for your time and input. Warm regards,MarcGSR

I have lost $1 in Referral Credits but I Didn't lose a XXX-XXX-1234 number from the list

I got my 11th referral on this account 2 days ago. Yesterday I confirmed I had incremented to $11 on the Referral Line AND I then had 11 numbers in the Drop Down list thing. Today I am back to only $10 on the Referral Line so I checked the Drop Down...

Resolved! Re: how to send Moderator_Team PMs?

Hi cant get to my account number plz

Resolved! incoming text counting against my text limit

Hello. My plan allows unlimited incoming texts/month and 50 outgoing texts/month. However, incoming texts are being added to my # texts used and reducing my remaining text messages. I have an iphone4 and am not using data, wifi or imessage. Please h...

Activate online with a new Public sim for second phone failed

Resolved! Activate online with a new Public sim for second phone failed

To any Moderator,I bought a new Public mobile sim trying to activate a second phone, always got stuck at the choosing new number page seeing « load errors « .How to choose a new number online with my sim, please. Thank you.

Resolved! Lured by a Black Friday deal but then came back. Is my positive balance on previous account lost?

I had been with Public Mobile for some time. Recently got offered a great deal by a competitor and took it (they ported my number) cancelling the public mobile account and login. I then returned the device (too much monthly fee and other semi-hidden...

Resolved! Got error 404 during activation when entering payment

SIM card # entered. Tried again to activate then the SIM card# failed during second activation attempt. What can I do?

How to monitor data?

Hi all, Happy holidays! Merry Christmas to all. Obviously we can check our usage in self serve page. But I am used to unlimited data and I find it a bit cumbersome logging in to my account / entering password ect. Is there a tool or app you suggest ...

Resolved! phone plan suspended

we have auto payment but our line has been deactivated because of non payment

monthly minutes will be counted when I make long distance call, change plan

Resolved! monthly minutes will be counted when I make long distance call, change plan

Hi, 1. When I make long distance calls, will the monthly minutes be counted too?2. If I want to change the plan, will royalty discount, add-ons prize, promo minutes be carried on the new plan? Thanks

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

not a question a thank you

RE: A/C No.xxxxxxxxx email: xxxxxxxxxx under xxxxxxxxxxx

Resolved! RE: A/C No.xxxxxxxxx email: xxxxxxxxxx under xxxxxxxxxxx

Calls but no texting

500 holiday rewards

Resolved! 500 holiday rewards

Resolved! Puk code

Resolved! Need help with brand new set up

Resolved! SIM card stopped working

Resolved! I’ve been charged twice for my plan

Resolved! Not received PM refurbished phone

Invalid SIM

Invalid SIM

Resolved! Unable to open a ticket

PM phones/ recommendations?

Resolved! Account suspended

Resolved! Text Messages

SIM not working

Resolved! What time does Autopay come out on your renewal date?

I have lost $1 in Referral Credits but I Didn't lose a XXX-XXX-1234 number from the list

Resolved! Re: how to send Moderator_Team PMs?

Resolved! incoming text counting against my text limit

Activate online with a new Public sim for second phone failed

Resolved! Activate online with a new Public sim for second phone failed

Resolved! Lured by a Black Friday deal but then came back. Is my positive balance on previous account lost?

Resolved! Got error 404 during activation when entering payment

How to monitor data?

Resolved! phone plan suspended

monthly minutes will be counted when I make long distance call, change plan

Resolved! monthly minutes will be counted when I make long distance call, change plan

Refund for esim

Number not in service

Extra billing payment

Account access

cannot redeem two payment vouchers