Free data consequence

[Immy1234]

I received the 1 G free data and a couple days later, my monthly renewal went through. Now my data has been stopped because it was ‘used up’ except it was the free data not my usual 8.5 G for the month. I know I haven’t used 9.5 G in 5 days as I re-set the counter on my phone when it renews. How do I get hold of someone to fix that?

[jluong9]

Best way to get help with this is by contacting a moderator. They should be able to answer any questions you have and provide some help with this.

Click here to send them a private message. 

[Anonymous]

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@Immy1234 wrote:

I received the 1 G free data and a couple days later, my monthly renewal went through. Now my data has been stopped because it was ‘used up’ except it was the free data not my usual 8.5 G for the month. I know I haven’t used 9.5 G in 5 days as I re-set the counter on my phone when it renews. How do I get hold of someone to fix that?

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This has been happening a bit recently unfortunately.

This link might get you to the new-fangled form. If you get a 404 then it stopped working.

[hairbag1]

See the blue-green ? mark, lower right side of page ? Clcik it and start there.