09-13-2019 12:50 PM - edited 01-05-2022 07:04 AM
I receive texts and calls but when I send out it comes through to others as a different number
09-13-2019 02:01 PM
@LGreen wrote:Yes I ported the number last night..... everything incoming is fine; it’s outgoing comes from a different number.
You have an incomplete port on your hands. So you need to reach out to the moderator team to have the port resubmitted. The moderator team can be reached via private message using using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.
09-13-2019 01:55 PM
Yes I ported the number last night..... everything incoming is fine; it’s outgoing comes from a different number.
09-13-2019 01:14 PM
Hello ,
Did you poted your number over from another service.If yes it might not have ported over completely.
I suggest try solution in this thread
https://productioncommunity.publicmobile.ca/t5/Self-Serve/Number-porting-problem/td-p/297491
or take out the sim and put in back again.
Regards ,
Max
09-13-2019 01:13 PM - edited 09-13-2019 01:13 PM
@LGreenTry your SIM card in another phone.. ideally a newly erased phone and see if the error persists. If it is Public Mobile's issue only the moderators can deal with that.
09-13-2019 01:12 PM
@LGreen, by chance did you submit a number port? In progress porting can sometimes create interesting outcomes with messed up phone numbers.
09-13-2019 01:12 PM
Did you just port a number from another carrier?
09-13-2019 01:11 PM
Send a text and a phone call to a different couple friends to confirm.
09-13-2019 01:04 PM
Yes I checked already..... it’s weird but everywhere I look in the self serve account it’s the right number.
09-13-2019 12:55 PM
Did you try logging into self-serve and make sure your number is the correct number listed for the account? That’s where I would start.